Chief Executive Officer

• Feb 2019 - Present

Chief Administrative Officer

• Sep 2013 - Jan 2019

Variety Care is a non-profit community health center that provides affordable and accessible health care at several locations across Oklahoma City and Southwest Oklahoma. Variety Care's special business model focuses on increasing access to a full range of necessary primary health services. Services include medical, dental, vision and behavioral care for people of all ages.Primary responsibilities include overseeing strategic planning for the following departments: Human Resources, Legal and Compliance, Risk and Safety, Marketing and Outreach, Employee Health, Employee Training, Credentialing and Privileging, Strategic Projects, Non Clinical Programs, and Policy and Procedures.Responsible for modeling and promoting an organizational culture that emphasizes continuous quality improvement, teamwork, diversity, high performance and strong character.Responsible for the planning, development, implementation, and evaluation of strategic business and performance goals, short- and long-term objectives, plans, budgets, programs, and policies.Organizer of effective company and individual performance improvement programs, comprised of relevant working groups, specific assignments and accountabilities, work plans, schedules, deadlines and regular reporting and communication with key stakeholders

Director, Human Resources and Corporate Compliance

• Jan 2011 - Sep 2013

Primary responsibilities include ensuring that applicable policies and procedures for equitable hiring practices, disciplinary actions, termination proceedings, benefits administration, and employee complaints are developed and implemented according to associated regulatory laws and practices (EEO, AAP, FMLA, FLSA, ADA, ADAAA, ADEA, VEVRAA, Section 503 of the Rehabilitation Act, and FISMA among others).Responsible for developing formats and procedures for producing job descriptions, personnel goals and objectives, policies and procedures, and RFPs, while maintaining consistency with the organization’s goals and mission. Responsible for implementing informal and formal feedback sessions to implement new policies and procedures.Directly responsible as the internal consultant to executive management on regulatory mandates, compliance issues and organizational need and development. Additionally responsible for providing regulatory and supplemental training to all levels of management and staff.

Director of Operations

• Jun 2008 - Jan 2011

Primary responsibilities include maintaining and developing operational systems to remain compliant and stay within the boundaries of Human Resources law, providing leadership and individual motivation to all managers and employees; recommending and implementing policies and programs, and working in tandem with the CEO and Vice President to effect the overall vision of the company. Responsible for maintaining compliance with all HR functions, such as interviewing and recruitment, coaching and corrective action/termination, benefits administration, administering employee performance reviews and disciplinary actions, implementing and maintaining a training plan for new employees and cross training employees as necessary. In addition, responsible for workers compensation administration, I-9 Compliance, unemployment claims, manpower planning, leaves of absence and ongoing employee education. Directly responsible for the day to day operations of the company. Oversee a staff of 100+ employees in seven different departments (Accounting, Customer Service, Marketing, Internet Technology, Trading, Shipping, Numismatic, Photography) and mentor and develop all employees.

Operations Manager - ProDrivers

• Mar 2006 - May 2008

Primary responsibilities include full supervision of daily branch activities; hiring drivers according to the Department of Transportation regulations, supervising dispatch of commercial drivers to client sites, implementing and maintaining a safety program to meet and exceed company goals for incident rate / mod factor and driving revenue growth in the Oklahoma market.Responsible for processing payroll, workers compensation claims and unemployment claims for the Oklahoma City branch. Direct and counsel employees in regard to benefit administration and leaves of absence.Directly responsible for hiring and training new personnel in all company policies and procedures. Developed a training curriculum for the Oklahoma City branch that encompasses all areas of job responsibilities.

Branch Manager

• May 2004 - Mar 2006

Primary responsibilities include supervising and directing incoming applicant flow, maintaining healthy client relationships, training office staff on Remedy policies and procedures, quickly and accurately processing payroll, reviewing and responding to workers compensation cases and ensuring compliance with Sarbanes-Oxley in all office operations.Directly responsible for sales improvement and growth with current and prospective clients. Monitor and track sales trends and patterns for the Oklahoma City market and make necessary adjustments to maintain a highly profitable office. Responsible to ensure safe practices are in place on client sites to provide a safe working environment for Remedy Associates. Conduct monthly safety visits with existing clients and tour work sites of prospective clients before temporary associates are assigned.

Assistant Store Manager/Guest Service Manager

• Aug 2003 - May 2004

Primary Responsibilities include daily evaluation of store operations, hiring and training incoming personnel, benefit administration (medical, STD/LTD, 401k, FMLA, COBRA) and maintaining quality merchandising standards in the children's apparel department.Responsible for the effective management of sales and payroll, tight controls over company loss, liaison for store operations to the corporate office and directly responsible for promoting Gordmans credit card.Directed and supervised the initial training of all new store associates in preparation for grand opening.

Assistant Store Manager

• Oct 2002 - Aug 2003

Primary Responsibilities include management of the linens and bath departments; overseeing daily operations and ordering, scheduling, product merchandising, hiring and evaluating the efficiency of employee performance.Directed and monitored the initial merchandising layout of the linens and bath departments for the grand opening of the Edmond store. Also directly involved in hiring and training novice employees. Responsible for weekly submission of product sales information and comparisons.

Executive Team Leader, Guest Service

• Oct 1996 - Oct 2002

Primary Responsibilities include entry level position development, account management, maintaining a guest first environment, program implementation, hiring team members and supervising an attractive store consistent with the Target Brand Promise.Responsible for the management of sales and payroll, inventory control, project management, problem solving and guest services.Solely responsible for meeting established quota of Target Visa Card applications and the timely submission of new incentive programs to assist in achieving set goals.Proven accomplishments include achieving positive results and driving change. Effective as a leader of large and varied teams.Primary responsibilities include the daily reconciliation and accounting of the previous days sales, frequently reaching $250,000 per day. Also directly responsible for the timely submission of deposit account information. Responsible for effective scheduling of cashiers to meet daily guest requirements. Successful in proactive forecasting of sales based on current conditions and comparisons based on previous years' sales figures.Directly responsible as the store leader for quick response cash register service and customer interaction throughout the store.