Paul Ferrari
SEIU Local 509 Office Union Steward at SEIU Local 509 - The Massachusetts Union for Human Service Workers & Educators- Claim this Profile
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Bio
Credentials
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Servsafe Safe Food Handler
-Jan, 1999- Oct, 2024
Experience
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SEIU Local 509 - The Massachusetts Union for Human Service Workers & Educators
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United States
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Non-profit Organization Management
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1 - 100 Employee
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SEIU Local 509 Office Union Steward
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Jan 2020 - Present
Represent 25+ union members within my home office. Responsibilities are multi-faceted, which require a balanced approach to department needs and member needs.* Problem-Solver of variety of issues, ranging from situational violations of contract, manager/member disputes, and logistics requiring union intervention.* Effective Communicator (oral and written) to members, union leadership, and office management. A main goal has been to foster a bridge of non-adversarial, mutual respect between union and management. Secondly, to regularly inform membership (with transparency) of what is happening both in our control and out of our control. Thirdly, to take each issue on a case-by-case basis and think out the "long view" of any action taken.* Formal grievance filing is also under the purview of the role
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Commonwealth of Massachusetts
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United States
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Government Administration
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700 & Above Employee
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DTA: Benefits Eligibility & Referral Social Worker A/B
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Jun 2015 - Present
* Review/Approve SNAP (food stamp) applications and reevaluations* Field calls from agency client assistance line* Cross reference data from external agency sources, such as USCIS, Unemployment, & DOR Child Support* Interview clients (via face-to-face and phone), occasionally assisted by third-party interpreter services* Balance empathy and tact, to best reach high-efficiency customer service * Utilize critical thinking in applying agency policy to each client's unique circumstance* Review cases for errors, and adjust cases accordingly (which may entail retro benefit issuances or over-payment referrals)* Determine if information makes sense and place fraud referrals, if necessary.
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Temporary Administrative Support
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Apr 2015 - Jun 2015
* Boat, ATV, & Snowmobile Registration & Title Processing* Mail Correspondence* Database Management* Over-the-Counter Customer Service* Phone Reception * Boat, ATV, & Snowmobile Registration & Title Processing* Mail Correspondence* Database Management* Over-the-Counter Customer Service* Phone Reception
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The Resource Connection, Inc.
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Roster Associate
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Sep 2014 - Jun 2015
A former member of this firm's roster, working in temporary assignments with the Commonwealth of Massachusetts.Awarded merit via Employee of the Month (February 2015).Awarded a Massachusetts House of Representatives Citation for 2015 Staffing Employee of the Year A former member of this firm's roster, working in temporary assignments with the Commonwealth of Massachusetts.Awarded merit via Employee of the Month (February 2015).Awarded a Massachusetts House of Representatives Citation for 2015 Staffing Employee of the Year
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MassHealth EDM Clerical Assistant
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Mar 2015 - Apr 2015
Assisted with mailingsApplication Sorting Assisted with mailingsApplication Sorting
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Massachusetts Rehabilitation Commission (MRC)
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United States
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Individual and Family Services
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200 - 300 Employee
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Temporary Administrative Clerk IV
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Dec 2014 - Feb 2015
Assigned through The Resource Connection and working within the vocational rehab division.Assisted and supported 10 vocational counselors, a bookkeeper, and supervisory staff with day-to-day operations, including, but not limited to: ► Phone & Client Reception ► Letters ► Case Filing ► Appointment Scheduling ► Preparation of Orientation Materials ► Mail Management ► Copying / Faxing ► Data-Entry, utilizing the MRCIS database** Won Employee-of-the-Month, from The Resource Connection, Inc, for outstanding commitment to excellence.Also, interacted with other agency representatives in the building for client purposes, including: ► Department of Transitional Assistance (DTA) ► Department of Mental Health (DMH) ► Department of Developmental Services (DDS)
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The Glass Onion
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United Kingdom
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Restaurants
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Part-Time Kitchen Help
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Jun 2014 - Jan 2015
► Light Prep Work► Stocks► Bread Baking► Amuse Bouche► Desserts / Garde Manger► Sanitation ► Light Prep Work► Stocks► Bread Baking► Amuse Bouche► Desserts / Garde Manger► Sanitation
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Massachusetts Department of Transitional Assistance
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United States
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Individual and Family Services
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200 - 300 Employee
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Temporary File Clerk
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Sep 2014 - Nov 2014
Assigned through The Resource Connection, Inc, providing clerical support for the state's SNAP back scan project.Responsibilities included copying sensitive information and utilizing the BEACON database. Assigned through The Resource Connection, Inc, providing clerical support for the state's SNAP back scan project.Responsibilities included copying sensitive information and utilizing the BEACON database.
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Restaurant Accounting Services
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Accounting
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Payroll Clerk
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Aug 2013 - Apr 2014
Mathematical data-entry, encompassing weekly responsibility for 18 to 20 client payrolls (including check printing, direct deposit, updating paysheets, new hire set-up, and tax-filing). Said duties were done 90% accurately, with additional office functions carried out as needed. To ensure client satisfaction and seek solutions, open correspondence was utilized often and effectively.The following programs / websites were used:► Client Premier Accounting Suite (Payroll)► ADP► Web Direct Deposit► EFTPS Website & "Batch Filer"► MA and NY State Department of Revenue Websites
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Sous Chef
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Nov 2011 - Apr 2013
► Saute Station► Included in Menu Development Process► Lightly Supervised 3 other employees** Performed part-time weekend duties during May 2013 ► Saute Station► Included in Menu Development Process► Lightly Supervised 3 other employees** Performed part-time weekend duties during May 2013
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White Cliffs Country Club
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United States
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Hospitality
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1 - 100 Employee
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Seasonal Line Cook
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May 2009 - May 2011
Private-Club Dining with an increasing work schedule as the Summer approached. ► Behind-the-Line Expeditor (middle-man)► Vegetable / Starch, Saute► In-House Functions► Occasional Produce Ordering Private-Club Dining with an increasing work schedule as the Summer approached. ► Behind-the-Line Expeditor (middle-man)► Vegetable / Starch, Saute► In-House Functions► Occasional Produce Ordering
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Education
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1999 - 2001
Cape Cod Community College
Associate of Science (A.S.), Business Administration: Hotel/Restaurant Management -
2002 - 2004
New England Culinary Institute
Associate of Occupational Studies (A.O.S.): Culinary Arts -
1995 - 1999
Upper Cape Cod Regional Technical School
HS Diploma & Culinary Arts Certificate, Cooking and Related Culinary Arts, General -
2017 - 2017
Southern New Hampshire University
Bachelor's degree, Business Studies in Computer Information Technology
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