Nicholas Coil
Computer Support Technician at Canisius University- Claim this Profile
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Topline Score
Bio
Alejandro (Alex) Hernandez, MSc.,SSCP
Nicholas is a great professional, with a team-first mentality. He is respectful, always willing to lend a helping hand, eager to learn and you can count on him to provide the best service to his team/customers. Nicholas is adaptable with any new challenges that arise. I enjoyed working with Nicholas, he would be a great asset to any team.
Nader Abdulmasih
Nicholas is a great individual and has a strength of character. He is always respectful and the team loved working with him. He has many strengths and competencies and uses them to elevate his level of performance to the highest of standards. One of his greatest strengths is adaptability, he always manages to take on new challenges with a very optimistic attitude and does very well adjusting to the demands of the new position. There will always be room for Nicholas on my team and he would make a great asset anywhere. If you need further information please contact me at 818-307-6672
Alejandro (Alex) Hernandez, MSc.,SSCP
Nicholas is a great professional, with a team-first mentality. He is respectful, always willing to lend a helping hand, eager to learn and you can count on him to provide the best service to his team/customers. Nicholas is adaptable with any new challenges that arise. I enjoyed working with Nicholas, he would be a great asset to any team.
Nader Abdulmasih
Nicholas is a great individual and has a strength of character. He is always respectful and the team loved working with him. He has many strengths and competencies and uses them to elevate his level of performance to the highest of standards. One of his greatest strengths is adaptability, he always manages to take on new challenges with a very optimistic attitude and does very well adjusting to the demands of the new position. There will always be room for Nicholas on my team and he would make a great asset anywhere. If you need further information please contact me at 818-307-6672
Alejandro (Alex) Hernandez, MSc.,SSCP
Nicholas is a great professional, with a team-first mentality. He is respectful, always willing to lend a helping hand, eager to learn and you can count on him to provide the best service to his team/customers. Nicholas is adaptable with any new challenges that arise. I enjoyed working with Nicholas, he would be a great asset to any team.
Nader Abdulmasih
Nicholas is a great individual and has a strength of character. He is always respectful and the team loved working with him. He has many strengths and competencies and uses them to elevate his level of performance to the highest of standards. One of his greatest strengths is adaptability, he always manages to take on new challenges with a very optimistic attitude and does very well adjusting to the demands of the new position. There will always be room for Nicholas on my team and he would make a great asset anywhere. If you need further information please contact me at 818-307-6672
Alejandro (Alex) Hernandez, MSc.,SSCP
Nicholas is a great professional, with a team-first mentality. He is respectful, always willing to lend a helping hand, eager to learn and you can count on him to provide the best service to his team/customers. Nicholas is adaptable with any new challenges that arise. I enjoyed working with Nicholas, he would be a great asset to any team.
Nader Abdulmasih
Nicholas is a great individual and has a strength of character. He is always respectful and the team loved working with him. He has many strengths and competencies and uses them to elevate his level of performance to the highest of standards. One of his greatest strengths is adaptability, he always manages to take on new challenges with a very optimistic attitude and does very well adjusting to the demands of the new position. There will always be room for Nicholas on my team and he would make a great asset anywhere. If you need further information please contact me at 818-307-6672
Credentials
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A+
CompTIAJun, 2010- Oct, 2024 -
A+ Computer Technician Certification
Yavapai CollegeDec, 2008- Oct, 2024
Experience
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Canisius University
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United States
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Higher Education
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400 - 500 Employee
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Computer Support Technician
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Aug 2023 - Present
Assist faculty, staff, and students in the use of computer equipment and software by teaching, providing phone support, providing lab and classroom support, and installing software. Assist faculty, staff, and students in the use of computer equipment and software by teaching, providing phone support, providing lab and classroom support, and installing software.
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La Mesa-Spring Valley School District
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United States
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Education Administration Programs
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100 - 200 Employee
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Information Technology Support Specialist
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Dec 2017 - Apr 2023
Serving as the technical support for the Technology Support Technicians in the maintenance of computers, related operating systems and equipment in the support of teachers, classrooms, computer labs and library operations; analyzing problems and issues related to information systems and related software; and developing work aids and conducting training.
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Technology Support Technician
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Jul 2015 - Dec 2017
Planning and installing site-based servers, server based solutions, related operating systems and equipment in support of teachers, classrooms, computer labs and library operations; analyzing problems and issues related to the information systems and related software; and developing work aids and conducting training.
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Deep Rock Ventures LTD & ADR Biz Builder Inc
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Thousand Oaks, California
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Chief Information Officer / Senior Systems Administrator
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Feb 2011 - Nov 2014
Operated as Senior Systems Administrator while assisting the acting Chief Operating Officer with day to day administrative tasks and reports. Implemented in production web servers and maintained legacy server platforms. Worked on high level data analysis and lead processing. Key contributions: • Corrected server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with a variety of Linux-based inquiries and concerns. • Resolved a history of problematic network degradation by troubleshooting LAN/WAN connections between multiple office locations. Researched, recommended and implemented network enhancements that improved system reliability and performance. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance. • Planned, forecasted and reviewed performance within operating call center as the acting Call Center Operations Manager to increase response rate of telemarketing campaigns. Analyzed business vertical types, scripts used, and call statistics to reduce overall costs of running campaigns. • Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software. • Expanded and condensed in-house / cloud-based network and PBX infrastructure according to shifts in the company’s direction to an external sales team, resulting in optimal utilization of equipment resources. In addition, other responsibilities required me to be fulfill the following roles: • Technical Support • Web Server Developer • Database Administrator • Storage (NAS) Administrator Show less
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Yavapai College
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United States
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Higher Education
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400 - 500 Employee
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CNT Lab Technician
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Jun 2009 - Dec 2010
Reinforced lecture material through the following interactive lab courses: Intro to Computer Networking, A+ Comp Tech Certification, Intro to Windows Server, Wireless Networking Fundamentals. Responsible for lab instruction, equipment purchase research and inventory. Key Contributions: • Supervised classes of over twenty students on the use of technician tools, guided students through course material on interactive lab assignments, and updated course curriculum to fit current applications. • Assisted with student log on procedure and Blackboard curriculum access/training. • Organized classroom supplies and completed inventory of lab kits for use in class. • Ran tech blog during off hours and wrote entries about supplemental material to assignments. Show less
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The Orme School
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United States
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Education Administration Programs
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1 - 100 Employee
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Technology Coordinator
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Dec 2006 - Dec 2010
Supported a mixed network environment of windows based servers, over 200 school workstations, private and public wireless access points, personal computers, and printers. Responded to daily IT helpdesk requests and emphasized sustaining existing equipment through repair, regular maintenance, and donations. Key Contributions: • Oversaw 110+ students and 80+ employees per year in proper use of technology resources. • Performed tasks to aid in the ongoing support of teachers, staff and students using computers on and off campus including employee development of technical skills. • Implemented a helpdesk ticketing solution to expedite service requests and record history on solutions. • Coordinated technology recycling program and equipment donations with partnered service in Mesa, AZ. • Expanded coverage and improved security on wireless access for students and staff into residential and commons areas. • Emphasis on setting long term goals, implementing energy saving techniques, conserving existing equipment through repair and regular maintenance. Show less
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Circuit City
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Technology, Information and Internet
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700 & Above Employee
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Loss Prevention Associate
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Nov 2004 - Sep 2006
Protected the store's inventory through customer service, security checks, and meetings on loss prevention issues. Key Contributions: • Reviewed loss reports for store and implemented security improvements to shrink areas. • Communicated loss prevention issues to over thirty staff members. • Posted employee of the month and staff information in the front of the store. • Sold products, greeted customers upon entrance to the store and reviewed purchase receipts. Protected the store's inventory through customer service, security checks, and meetings on loss prevention issues. Key Contributions: • Reviewed loss reports for store and implemented security improvements to shrink areas. • Communicated loss prevention issues to over thirty staff members. • Posted employee of the month and staff information in the front of the store. • Sold products, greeted customers upon entrance to the store and reviewed purchase receipts.
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Haas Automation, Inc.
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United States
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Machinery Manufacturing
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700 & Above Employee
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I.T. Department Temp
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Jul 2004 - Sep 2004
While employed by Haas Automation temporarily through the summer of 2004, my daily tasks included: computer repair/assembly/installation, technical support for employee workstations, package delivery, and electronics supply organization. While employed by Haas Automation temporarily through the summer of 2004, my daily tasks included: computer repair/assembly/installation, technical support for employee workstations, package delivery, and electronics supply organization.
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Education
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2008 - 2010
Yavapai College
Computer Networking Technology, Computer Systems and Applications -
2004 - 2005
Ventura College
General Studies -
2000 - 2004
Rio Mesa High School
High School Diploma, Mathematics
Community
