Experience

Debbie's Staffing Services, Inc

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Business Development Manager

  • Jul 2018 - Present

  • Responsibility for the sales development, communication, conflict resolution, the client's margins and revenue. • Reviews and manages all elements (i.e. strategic planning, contact management, etc.) to ensure quality standards and client expectations are met. • Takes ownership of new accounts and oversees developing and action plans to increase future business with the assigned accounts. • Ensures that all processes and procedures are completed to ensure account development and meeting the customer's expectations. • Awareness and constant pursuit of opportunities for account growth and new business, involving the Management Team to identify, execute and document action plans to accomplish. • Developed new clients consisting of $10,000+ per month in billable hours. Show less



LJM Packaging Co., Inc.

• Account Manager

  • Jan 2017 - Jun 2018

  Accomplishments: Pioneered, developed major prospects throughout the N. E. region that resulted in several RFQ’s. • Scheduling appointments, meeting existing customers to review product requires, and to determine other opportunities. • Generating and developing non-member businesses account to increase revenue, through cold calling. • Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner. Accomplishments: Pioneered, developed major prospects throughout the N. E. region that resulted in several RFQ’s. • Scheduling appointments, meeting existing customers to review product requires, and to determine other opportunities. • Generating and developing non-member businesses account to increase revenue, through cold calling. • Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.



Carl Associates Inc

• United States
• Semiconductors

• Account Manager

  • Oct 2015 - Sep 2016

  • Create detailed business plans to facilitate the attainment of goals and quotas. • Manage the entire sales cycle from finding a client to securing a deal. • Unearth new sales opportunities through networking and turn them into long term partnerships • Present products to prospective clients. • Provide professional after-sales support to enhance the customers’ dedication. • Remain in frequent contact with the clients in your responsibility to understand their needs. • Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation. • Negotiate agreements and keep records of sales and data. Show less



U.S. Engineering Technical Services Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Account Executive

  • Apr 2015 - Jul 2015

  • Establishes recruiting requirements by studying organizations plans and objectives; meeting with managers to discuss needs. • Determines applicant requirements by studying job description and job qualification. • Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits making presentations; maintaining rapport. • Facilitate sales growth through contacting prospects via; mailings, email, phone calls and website orientation in a designated sales territory. Show less



Madison Security Group, Inc

• 31 Kirk St., Lowell, MA 01852

• Regional Account Manager

  • Jul 2013 - May 2014

  Manage customer accounts in CT and western MA, building relationships to increase client retention. Ensures that customer concerns receive immediate attention and resolution. Continually evaluates company performance, client satisfaction and security team compliance with contractual obligations. Manage customer accounts in CT and western MA, building relationships to increase client retention. Ensures that customer concerns receive immediate attention and resolution. Continually evaluates company performance, client satisfaction and security team compliance with contractual obligations.



Professional Security Services, Inc

• 245 Macklin St., Cranston, RI 02909

• V.P. Business Development Manager

  • Jul 2006 - Jun 2013

  • Directed more than $1.5 million in new business development and facilitates sales growth through strong sales management, innovative marketing techniques and strong contract negotiations. • Saved major account after alleged theft of client property by our security guard. Personally took responsibility for the guard’s actions, and promised to prevent it from ever happening again. • After the company owners passed away, assumed additional responsibilities managing more established house account relationships. Effectively raised retention rates. • Developed and managed new business through face-to-face sales calling, industry-related trade shows, and active participation in local business associations. • Hired, trained, and supervised team of security officers to ensure knowledge and skills were up to date. Considered each employee’s skillset and job specifics when assigning a new account. • Provided superior customer service, maintaining an ongoing relationship with each account through frequent telephone calls, periodic site visits and prompt issue resolution. • Worked closely with client Operation Managers, Property Managers, and General Managers to ensure client satisfaction. Show less



IPC International

• Security and Investigations
• 200 - 300 Employee

• Director of Public Safety

  • Oct 2004 - Apr 2006

  • Assigned to The Promenade Shops at Evergreen Walk in South Windsor, CT, developed and implemented safety policies and procedures to protect the public, employees, and property. • Maintained a high level of security directing patrols of the property, reporting suspicious activity, monitoring traffic and responding to emergencies. • Worked closely with local police, fire and ambulatory personnel on special event coordination to ensure public safety. • Built a strong security team, hiring, supervising and evaluating three Public Safety Officers. Conducted monthly training program for all officers ensuring optimal performance. • Completed timely and accurate Incident, Accident and Injury Reports and Equipment Usage Logs. Maintained personnel files, ensured licensure compliance and processed weekly payroll. • Worked within budget constraints when purchasing office supplies and security uniforms. Promoted from Public Safety Officer/Supervisor due to strong work ethic and managerial skills. Show less



International Claims Specialists

• Great Neck, NY

• Surveillance Investigator

  • Sep 2003 - Feb 2004

  • Conducted video surveillance investigations for personal injury and workman’s compensation cases, maintaining accurate records for each case. Worked with local police departments during investigations; interfaced with case managers and clients to report on claimant activity. • Conducted video surveillance investigations for personal injury and workman’s compensation cases, maintaining accurate records for each case. Worked with local police departments during investigations; interfaced with case managers and clients to report on claimant activity.



Professional Security Services

• Cranston, Rhode Island

• Security Officer

  • Jun 2003 - Dec 2003

  • Deterred theft at busy strip mall through mobile patrol and walk-throughs of retail stores and common areas of mall. • Generated detailed operations and incident reports in a timely and efficient manner. • Monitored CCTV equipment to curtail loss prevention. • Deterred theft at busy strip mall through mobile patrol and walk-throughs of retail stores and common areas of mall. • Generated detailed operations and incident reports in a timely and efficient manner. • Monitored CCTV equipment to curtail loss prevention.



Colonial Knife Company, Inc

• Providence, Rhode Island

• General Manager

  • Jul 1980 - Feb 2002

  • Directed plant manufacturing and administrative duties for international knife manufacturer. • Planned and administered the $3 million budget, managed company finances, and oversaw purchasing of raw materials from vendors. • Managed eight plant foremen who supervised up to 125 production employees. • Received promotions from Plant Manager, Director of Human Resources and Purchasing Agent due to outstanding performance. • Exhibited and managed Trade Show activities throughout the US. Show less