Experience

NetWolves

• United States
• Telecommunications
• 1 - 100 Employee

• Clinical Systems Administrator

  • Mar 2022 - Present

  Tampa, Florida, United States

• Associate Engineer - Healthcare Application and Compute

  • Sep 2020 - Mar 2022

  Tampa, Florida, United States • Responsible for systems administration of both internal datacenter infrastructure and managed customer systems; Diagnosing and resolving hardware, software, networking, and system issues when they arise. • Tier 3 escalation point for both managed customer healthcare application support and internal helpdesk teams. • Subject Matter Expert for business supported PACS and RIS healthcare applications; Lead Technical Analyst on all new healthcare solution deployment projects. • Carryout… Show more • Responsible for systems administration of both internal datacenter infrastructure and managed customer systems; Diagnosing and resolving hardware, software, networking, and system issues when they arise. • Tier 3 escalation point for both managed customer healthcare application support and internal helpdesk teams. • Subject Matter Expert for business supported PACS and RIS healthcare applications; Lead Technical Analyst on all new healthcare solution deployment projects. • Carryout both scheduled and emergency systems patching, updates and upgrades in accordance with corporate change management policies. • Collaborate with Team Lead to develop and maintain updated system documentation for current environment as well as related processes and procedures.

• IT Support Specialist

  • Aug 2018 - Sep 2020

  Tampa, Florida • Perform support and systems administration of business-critical healthcare PACS/RIS client and server applications for over 50 client locations. • Resolve issues and escalate problems that arise on both end-user workstations and Windows/Linux servers. • Utilize Autotask ticketing system to track and document all troubleshooting and problem resolutions. • Communicate issues to technical and non-technical stakeholders, including management, development teams, vendors, and… Show more • Perform support and systems administration of business-critical healthcare PACS/RIS client and server applications for over 50 client locations. • Resolve issues and escalate problems that arise on both end-user workstations and Windows/Linux servers. • Utilize Autotask ticketing system to track and document all troubleshooting and problem resolutions. • Communicate issues to technical and non-technical stakeholders, including management, development teams, vendors, and end-users. • Create knowledgebase documentation that empowers and enables support team to extend skills, leverage system features and find resolutions to questions quickly and efficiently.



Aspirations Winery

• Head Winemaker

  • Aug 2005 - Aug 2018

  Clearwater, FL • Responsible for all aspects of wine making: batch planning, fermentation, blending, aging, and filtration. • Coordinated with bottling team to ensure timely delivery of product to consumers. • Performed State Division of Alcoholic Beverages & Tobacco monthly inventory and compliance reporting. • Identified weaknesses in inventory tracking system and implemented changes to improve efficiency.



NetWolves

• United States
• Telecommunications
• 1 - 100 Employee

• Intern - Engineering Services

  • Jan 2018 - Apr 2018

  Tampa, FL Collaborated with engineering team to prepare 500+ Cisco production routers for IOS upgrades: • Verified TACACS+ access using SolarWinds NCM. • Troubleshot and/or configured, if necessary, using Cisco Secure ACS. • Utilized SolarWinds NCM to ensure consistent standard configurations. • Wrote, tested, and deployed scripts for SNMPv3, Banners, ACL's, NTP, Local Usernames/Passwords, and SSHv2. • Analyzed logs to ensure all changes took effect without creating… Show more Collaborated with engineering team to prepare 500+ Cisco production routers for IOS upgrades: • Verified TACACS+ access using SolarWinds NCM. • Troubleshot and/or configured, if necessary, using Cisco Secure ACS. • Utilized SolarWinds NCM to ensure consistent standard configurations. • Wrote, tested, and deployed scripts for SNMPv3, Banners, ACL's, NTP, Local Usernames/Passwords, and SSHv2. • Analyzed logs to ensure all changes took effect without creating conflicts. • Monitored and troubleshot device/interface connectivity via SolarWinds NPM. Show less



Pinellas County Schools

• Education Administration Programs
• 700 & Above Employee

• 4th Grade Teacher

  • Aug 2014 - Jun 2016

  Largo, FL • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication. • Collaborated with colleagues, administrators and parents to help students reach learning objectives. • Pursued professional development continually by attending educational conferences and teacher training workshops.