Experience

Cali Lemon Lawyers by Prestige Legal Solutions, P.C.

• United States
• Law Practice
• 1 - 100 Employee

• Case Manager Assistant

  • Mar 2023 - Present



ABroad Solutions

• Colombia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• BDR

  • Apr 2022 - Jun 2023

  Help All size companies achieve, their marketing goals, by connecting companies with their best fit Help All size companies achieve, their marketing goals, by connecting companies with their best fit



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor

  • Jul 2021 - Mar 2022



Nub7/8

• Colombia
• Business Consulting and Services
• 100 - 200 Employee

• Team Supervisor

  • Jan 2020 - Mar 2021



Webhelp OneLink

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• senior supervisor

  • May 2019 - Jan 2020

  Role as campaign leader for an electricity provider on Texas handling all administrative tasks (responsible for campaign growth and planning towards attrition reduction), also completing the role as supervisor for a team of 20 people ensuring the normal development of the operation, providing effective coaching based on qualities and behaviors. Role as campaign leader for an electricity provider on Texas handling all administrative tasks (responsible for campaign growth and planning towards attrition reduction), also completing the role as supervisor for a team of 20 people ensuring the normal development of the operation, providing effective coaching based on qualities and behaviors.



ScotiaGBS Colombia del grupo Scotiabank

• Colombia
• Financial Services
• 500 - 600 Employee

• Team supervisor

  • Jul 2015 - Oct 2018

  Supervise teams from 15 to 20 people ensuring the normal development of the operation, providing effective coaching based on qualities and behaviors, Create effective action plans for the personal and work development of the advisors, experience handling all administrative tasks inherent to the charge, payroll, disciplinary processes, effective data analysis, and decision making. Supervise teams from 15 to 20 people ensuring the normal development of the operation, providing effective coaching based on qualities and behaviors, Create effective action plans for the personal and work development of the advisors, experience handling all administrative tasks inherent to the charge, payroll, disciplinary processes, effective data analysis, and decision making.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Coach /representative

  • Oct 2013 - Jan 2015

  Sales and technical support regarding residential services for Comcast (USA), managing to exceed the goals by helping my colleagues with their sales and customer service skills (floor support). Sales and technical support regarding residential services for Comcast (USA), managing to exceed the goals by helping my colleagues with their sales and customer service skills (floor support).



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service representative

  • Jun 2012 - Oct 2013

  Sales and customer service regarding residential services for AT & T (USA), managing to exceed sales goals and reaching high standards in the metrics defined by the organization during several consecutive months. Sales and customer service regarding residential services for AT & T (USA), managing to exceed sales goals and reaching high standards in the metrics defined by the organization during several consecutive months.