Jaap Hoeve
Process Coordinator at Nedasco B.V.- Claim this Profile
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English Professional working proficiency
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Dutch Native or bilingual proficiency
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German Professional working proficiency
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Bio
Arjan Minnema
In de periode dat ik samenwerkte met Jaap bij de Cantharel hem leren kennen als een open en oprechte persoonlijkheid met gevoel voor humor. Daarnaast als chef bediening een vaste waarde voor personeel mbt alle voorkomende vragen en problemen. Jaap blijft ten alle tijden rustig houdt overzicht en zal door het vuur gaan voor zijn team. Kijk met plezier terug op de samenwerking en ben trots op zijn behaalde resultaat mbt zijn cursus wijn/spijs en zijn daarbij getoonde interesse.
Katharina Sicking
Working together with Jaap as a fellow student has always been a pleasure for me. We engaged in a lot of group work together and he acted very professional all the time. You could really see him thriving for the best results. Jaaps capability of getting to the core of an issue and solving it helped us to process a lot. Even in stressful situations and under a lot of work pressure I could always rely on him within the four years of our study.
Arjan Minnema
In de periode dat ik samenwerkte met Jaap bij de Cantharel hem leren kennen als een open en oprechte persoonlijkheid met gevoel voor humor. Daarnaast als chef bediening een vaste waarde voor personeel mbt alle voorkomende vragen en problemen. Jaap blijft ten alle tijden rustig houdt overzicht en zal door het vuur gaan voor zijn team. Kijk met plezier terug op de samenwerking en ben trots op zijn behaalde resultaat mbt zijn cursus wijn/spijs en zijn daarbij getoonde interesse.
Katharina Sicking
Working together with Jaap as a fellow student has always been a pleasure for me. We engaged in a lot of group work together and he acted very professional all the time. You could really see him thriving for the best results. Jaaps capability of getting to the core of an issue and solving it helped us to process a lot. Even in stressful situations and under a lot of work pressure I could always rely on him within the four years of our study.
Arjan Minnema
In de periode dat ik samenwerkte met Jaap bij de Cantharel hem leren kennen als een open en oprechte persoonlijkheid met gevoel voor humor. Daarnaast als chef bediening een vaste waarde voor personeel mbt alle voorkomende vragen en problemen. Jaap blijft ten alle tijden rustig houdt overzicht en zal door het vuur gaan voor zijn team. Kijk met plezier terug op de samenwerking en ben trots op zijn behaalde resultaat mbt zijn cursus wijn/spijs en zijn daarbij getoonde interesse.
Katharina Sicking
Working together with Jaap as a fellow student has always been a pleasure for me. We engaged in a lot of group work together and he acted very professional all the time. You could really see him thriving for the best results. Jaaps capability of getting to the core of an issue and solving it helped us to process a lot. Even in stressful situations and under a lot of work pressure I could always rely on him within the four years of our study.
Arjan Minnema
In de periode dat ik samenwerkte met Jaap bij de Cantharel hem leren kennen als een open en oprechte persoonlijkheid met gevoel voor humor. Daarnaast als chef bediening een vaste waarde voor personeel mbt alle voorkomende vragen en problemen. Jaap blijft ten alle tijden rustig houdt overzicht en zal door het vuur gaan voor zijn team. Kijk met plezier terug op de samenwerking en ben trots op zijn behaalde resultaat mbt zijn cursus wijn/spijs en zijn daarbij getoonde interesse.
Katharina Sicking
Working together with Jaap as a fellow student has always been a pleasure for me. We engaged in a lot of group work together and he acted very professional all the time. You could really see him thriving for the best results. Jaaps capability of getting to the core of an issue and solving it helped us to process a lot. Even in stressful situations and under a lot of work pressure I could always rely on him within the four years of our study.
Credentials
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Professional Scrum Product Owner 1
Scrum.orgApr, 2023- Nov, 2024 -
WFT inkomen
Ministerie van FinanciënSep, 2019- Nov, 2024 -
WFT Adviseur inkomen
Ministerie van FinanciënJan, 2020- Nov, 2024
Experience
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Nedasco B.V.
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Netherlands
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Insurance
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100 - 200 Employee
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Process Coordinator
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Dec 2022 - Present
As a Process Coordinator in the operational department I am responsibilities are: - Help to continuously optimize our systems so that they deliver the desired value for the business throughout the entire life cycle. - First contact for stakeholders, identify opportunities and form the bridge between the operational process and the opportunities for improvement that exist. - The link between the business and IT. - Help to develop a clear vision about the product and creating the roadmap. Show less
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a.s.r.
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Netherlands
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Insurance
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700 & Above Employee
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relationship manager
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May 2019 - Dec 2022
For "de Amersfoorste", a subsidiary of A.S.R. I was responsible for: - Risk analysis of quotations - Relationship management between "de Amersfoorste" and the intermediaries - Assisting the intermediaries in product and needs fit between the product and customer - Answering inquiries of intermediates and customers through the phone and mail This is in the financial field of income insurances. For "de Amersfoorste", a subsidiary of A.S.R. I was responsible for: - Risk analysis of quotations - Relationship management between "de Amersfoorste" and the intermediaries - Assisting the intermediaries in product and needs fit between the product and customer - Answering inquiries of intermediates and customers through the phone and mail This is in the financial field of income insurances.
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JOINN!
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Netherlands
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Hospitality
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1 - 100 Employee
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Assistent-bedrijfsleider
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Apr 2018 - Apr 2019
Working for JOINN! I was responsible for:- Analyzing and improving restaurant procedures- Reorganizing several processes, like reorganizing supply systems and creating the wine list- Training and coaching of the front officeJoinn was a young and fresh organization when I joined. It was a unique and educational experience.
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Company Manager
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Nov 2017 - Apr 2018
At Joinn I am responsible for:- Co-development of the strategic and tactical policy of JOINN!- Implementing the policy- Achieving the KPI's- Further development of JOINN!
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Assistent-bedrijfsleider
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Nov 2016 - Nov 2017
Working for JOINN! I was responsible for:- Setting up restaurant procedures - Reorganizing supply systems- Training the service teamDuring this period I helped JOINN! to achieve the 7.9 grade of the “Goudenpollepel” of the AD. The grade of the service was 8.5.
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IntereSocial
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Barcelona Area, Spain
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EYE- program
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May 2016 - Sep 2016
The project that I started up for Interesocial had as goal the promoting of the local social businesses to the tourists. The social businesses where the companies who employed the workers who have a weaker position on the job market. During this project I got to learn: - Online marketing - Networking - Community building - Project management and start up - Wordpress We expanded this project to include an accelerator for social businesses. This way we wanted to expand the horizon of this project. The start ups got support by coaching of Interesocial, funding their business and financial control. This done through the EYE- project. Show less
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Van der Valk Hotel Apeldoorn - de Cantharel
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Hospitality
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1 - 100 Employee
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Assistant banqueting manager
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Jan 2015 - May 2016
As the assistant banqueting manager my responsibilities where:- Organizing several events simultaneously- Preparing upcoming events - Coaching employees- Anticipating and fulfilling the guest's wishes
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Restaurant Supervisor
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Aug 2012 - Dec 2014
As an assistant restaurant manager I helped to manage the day-to-day processes. These processes are: - Reservations - Complaint handling- Daily reservation handling- Wine stock management- Daily operational management; break scheduling and quality control and improvement- Undertaking performance reviews- The coaching of interns- Hygiene control- Menu care
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Headwaiter (Supervisor in training)
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Dec 2011 - Aug 2012
As a waiter I was responsible for:- Enhancing of the guest experience- The timely serving of beverages and food- The financial settlement
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Waiter at van der Valk
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Mar 2010 - Dec 2011
As a waiter with Van Der Valk I was responsible for:- Enhancing of the guest experience- The timely serving of beverages and food- The financial settlement
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Golf & Country Club Hooge Graven
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Ommen, Overijssel
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Graduate Student
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Feb 2011 - Jun 2011
I finished my thesis at the Golf & Country Club Hooge Graven in Ommen. My thesis assignment was: “Practical research to attract and retain the business guest”. During my research I interviewed several business guests of Hooge Graven. These interviews and desk research where the basis for the recommendation. I finished my thesis at the Golf & Country Club Hooge Graven in Ommen. My thesis assignment was: “Practical research to attract and retain the business guest”. During my research I interviewed several business guests of Hooge Graven. These interviews and desk research where the basis for the recommendation.
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Baiyoke Sky hotel
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Bangkok, Thailand
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Internship at the Baiyoke Sky Hotel in Thailand
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Aug 2009 - Jan 2010
From august 2009 until january 2010 I worked in The Baiyoke Sky Hotel in Thailand. I choose this because I wanted to learn the East ways of hospitality. I learned a lot on the fields of collaboration and working together to create the best guest experience. During my internship I was taught the following in two different departments. - Receptionist: - The check-in procedure of a guest - Complaint handling - Upsell of rooms Concierge: - The booking of airplane flights, taxi trips and train travels - Supervise that the porters take the luggage to the correct room - Informing guests about local places of interests Show less
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Humphrey's bogart's
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Apeldoorn Area, Netherlands
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Entremétier/ assistant manager
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Jan 2007 - Aug 2009
During my employment here I expanded my kitchen knowledge and the basics about on floor management. During my employment here I expanded my kitchen knowledge and the basics about on floor management.
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The Dylan Amsterdam, Member of The Leading Hotels of the World
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Netherlands
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Hospitality
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1 - 100 Employee
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Internship waitering and banqueting
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Feb 2008 - Apr 2008
During this internship I learnt hospitality in a luxury environment. Here I learned how to exceeding the guest experience and providing luxury hospitality. During this internship I learnt hospitality in a luxury environment. Here I learned how to exceeding the guest experience and providing luxury hospitality.
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camping Estartit
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'L Estratit, Spanje
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Holiday work at a bar and in the kitchen in Spain
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Jun 2006 - Aug 2006
During my employment in the kitchen I learned: - Basic knowledge of the kitchen procedures - Working with different cultures During my employment in the kitchen I learned: - Basic knowledge of the kitchen procedures - Working with different cultures
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Education
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2023 - 2023
Coursera
Certificate, Google Business Intelligence Professional -
2021 - 2021
NCOI Opleidingen
Training, Python for Data Scientist -
2020 - 2021
DataCamp
Data science -
2014 - 2016
Leidse Onderwijsinstellingen
Masterclass certificate, Customer Relationship management (Masterclass Klantmanagement) -
2007 - 2011
Saxion Hogescholen
Bachelor, Hospitality Management -
2016 - 2016
De Hoop Lievaart Communicatie
Personal Presentation -
2014 - 2015
Nederlands Talen Instituut (NTI)
Certificate, Business Writing -
2014 - 2014
Leopold Koffieschool
Barista Skills Foundation, SCEA -
2013 - 2013
Wijnstudio
Diploma, Passed with merit (72%), Wine -
2012 - 2012
Leermeester.nu
Course, Leermeester (Internship coaching) -
2011 - 2011
Leermeesters.nu
Certificate, Effective Leadership -
2009 - 2009
Fachhochschul-Studiengänge Kufstein Tirol
Bachelor, Hospitality -
2008 - 2009
NIMA
NIMA A, Marketing
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