Experience

The RMR Group

• United States
• Real Estate
• 400 - 500 Employee

• Assistant Property Manager

  • Nov 2023 - Present

• Property Administrator

  • Oct 2022 - Nov 2023

  Chantilly, Virginia, United States • Provide a wide range of office administration tasks in support of the Real Estate Services department operations and provide administrative support to others within the organization. • Open the Real Estate Services office by 8:00 a.m. and close the office at or after 5:00 p.m. • Answer phones and direct them to the appropriate party. Identify the caller and the reason for the call. • Serve as principal administrative contact and liaison to the property management and engineering… Show more • Provide a wide range of office administration tasks in support of the Real Estate Services department operations and provide administrative support to others within the organization. • Open the Real Estate Services office by 8:00 a.m. and close the office at or after 5:00 p.m. • Answer phones and direct them to the appropriate party. Identify the caller and the reason for the call. • Serve as principal administrative contact and liaison to the property management and engineering staff. • Maintain office supplies and equipment, replenish paper in all equipment, and maintain optimal condition for heavy office use. • Assist in tracking and reviewing COIs for vendors and tenants, including uploading to Sharepoint and Corrigo once SPM approves. • Maintain Service Order and Purchase Order Log in compliance with Western Region requirements. • Assist the Assistant Property Manager (APM) and SPM with setting up new vendors in compliance with Western Region and Corporate Policies and Procedures. • Assist SPM with uploading and properly coding invoices in a timely manner in order to meet accounting approval and deadlines. • Open Mail, sort stamp and distribute to appropriate party. Print out FedX confirmations and match them with the appropriate air bill and file.



KETTLER

• United States
• Real Estate
• 200 - 300 Employee

• Assistant Property Manager

  • May 2020 - Oct 2022

  ● Present apartments to prospective clients in a persuasive manner ● Promote unoccupied properties through various media and advertising techniques ● Evaluate clients’ requirements and financial prosperity to make personalized presentations ● Provide accurate information on the different features of properties ● Validate application information and references ● Negotiate leasing terms and complete agreements ● Keep abreast of the property market status ● Ensure proper… Show more ● Present apartments to prospective clients in a persuasive manner ● Promote unoccupied properties through various media and advertising techniques ● Evaluate clients’ requirements and financial prosperity to make personalized presentations ● Provide accurate information on the different features of properties ● Validate application information and references ● Negotiate leasing terms and complete agreements ● Keep abreast of the property market status ● Ensure proper maintenance and inspect properties periodically ● Established and implemented leasing goals ● Reviewed and completed applications and assessed household information against file history ● Managed overall tenant relations, including promoting overall tenant satisfaction ● Maintained in-depth knowledge of competition through consistent evaluation of market trends ● Assisted in developing marketing plans, internet ads, print ads, and marketing copy. ● Conducted quarterly rent comp studies. ● Resolved resident complaints and maintained accurate records of action taken. ● Gathered information about markets and competition. Show less



Vector Security Networks

• United States
• Telecommunications
• 1 - 100 Employee

• Regional Operations Coordinator

  • Apr 2019 - May 2020

  ● Used Microsoft Dynamics 365 to schedule installation and service appointments for customers ● Verified materials were in stock for technicians and tracked new orders ● Managed daily technician schedules by obtaining new work orders, providing additional documentation when needed, and verifying ETA’s throughout the service ● Aided customers by providing advanced troubleshooting, scheduling appointments, and ensuring their work order is completed in a timely manner ● Gathered… Show more ● Used Microsoft Dynamics 365 to schedule installation and service appointments for customers ● Verified materials were in stock for technicians and tracked new orders ● Managed daily technician schedules by obtaining new work orders, providing additional documentation when needed, and verifying ETA’s throughout the service ● Aided customers by providing advanced troubleshooting, scheduling appointments, and ensuring their work order is completed in a timely manner ● Gathered technician notes in order to close a client’s work order ● Corresponded with technicians and customers via phone and email correspondence ● Formed strong relationships with vendors when scheduling meetings their meetings with technicians ● Classified technicians that required additional coaching for success with Region Team Leads ● Managed multiple-line phone system, responding to various internal and external inquiries Show less



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Lead Cashier

  • Feb 2018 - Apr 2019

  Manassas, Virginia, United States ● Effectively advised customers on purchases by maintaining a high level of knowledge about store products ● Advised customers on product selection and application ● Acquired time management skills by assisting multiple customers on the floor at one time and by working the cashier register at a fast pace during peak hours ● Trained new cashiers on the POS system and ensured that the correct price, tax, and discounts were applied correctly to each sale ● Increased store’s overall… Show more ● Effectively advised customers on purchases by maintaining a high level of knowledge about store products ● Advised customers on product selection and application ● Acquired time management skills by assisting multiple customers on the floor at one time and by working the cashier register at a fast pace during peak hours ● Trained new cashiers on the POS system and ensured that the correct price, tax, and discounts were applied correctly to each sale ● Increased store’s overall sales and ensured conversion goals were met ● Participated in physical inventory preparation, execution and follow-up Show less