Experience

Kenzhegali Sagadiyev University of International Business (UIB)

• Kazakhstan
• Higher Education
• 1 - 100 Employee

• Senior Lecturer

  • Aug 2022 - Present

  Create, organize, and teach hospitality and marketing courses to 100+ students in English and Russian languages. Create, organize, and teach hospitality and marketing courses to 100+ students in English and Russian languages.



School of Hospitality and Business

• Almaty

• Director

  • Sep 2017 - Oct 2022

  Developed and managed OTHM accredited educational center in Almaty for hospitality and business oriented students. Recruited 250-300 students on different educational programs. Managed the hiring process for lecturers and ensured high satisfaction among students, and day to day operations. Developed and managed OTHM accredited educational center in Almaty for hospitality and business oriented students. Recruited 250-300 students on different educational programs. Managed the hiring process for lecturers and ensured high satisfaction among students, and day to day operations.



Hotel Kazakhstan Almaty

• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • May 2017 - Sep 2017



Limitless.

• Houston, Texas Area

• Senior Account Manager

  • Aug 2016 - Nov 2016



Hotel Granduca

• Reservations Specialist

  • Feb 2015 - Nov 2016

  Processed all reservation requests, changes, and cancellations received by phone, fax, or email. Identified guest reservation needs and determined appropriate room type. Followed sales techniques to maximize revenue. Prepared revenue management reports. Processed all reservation requests, changes, and cancellations received by phone, fax, or email. Identified guest reservation needs and determined appropriate room type. Followed sales techniques to maximize revenue. Prepared revenue management reports.



Hilton Worldwide

• University of Houston

• Guest Services Associate

  • Jul 2014 - Mar 2015

  Represented the hotel to the guests throughout all stages of the guests stay. Assisted guests with check-in/out processes and accommodated special requests. Worked closely with different hotel departments to ensure guest satisfaction. Represented the hotel to the guests throughout all stages of the guests stay. Assisted guests with check-in/out processes and accommodated special requests. Worked closely with different hotel departments to ensure guest satisfaction.



Eric's restaurant

• University of Houston

• Hostess/Expeditor/Room Service Attendant/Server

  • Feb 2013 - Jul 2014

  Provided prompt, courteous service to the guests. Organized the restaurant menu and participated in creating kids menu. While was working as a room service attendant, Brand Score increased by 12 points. Worked with the manager to revise training process for the restaurant. Participated in Blue Energy Committee and was nominated as a Guest Relations Champion. Provided prompt, courteous service to the guests. Organized the restaurant menu and participated in creating kids menu. While was working as a room service attendant, Brand Score increased by 12 points. Worked with the manager to revise training process for the restaurant. Participated in Blue Energy Committee and was nominated as a Guest Relations Champion.



Eurasia Insurance Company

• Specialist of Sales and Marketing Department

  • Jun 2007 - Mar 2008

  Learned all aspects of insurance industry and insurance products. Delivered outstanding customer service and increased the number of the returning guests by 15%. Worked closely with marketing department in order of creating new brochures and advertisements. Learned all aspects of insurance industry and insurance products. Delivered outstanding customer service and increased the number of the returning guests by 15%. Worked closely with marketing department in order of creating new brochures and advertisements.