Experience

Tech Elevator

• United States
• Education Administration Programs
• 700 & Above Employee

• Java Development Bootcamp Student

  • Jan 2022 - Present

  Currently enrolled as a Java/.NET boot camp student at Tech Elevator. Currently enrolled as a Java/.NET boot camp student at Tech Elevator.



UPMC

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supply Chain Management

  • Dec 2020 - Jan 2022



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Supervisor Distribution Operations

  • 2003 - Dec 2020

  Supervise a medium sized group of employees engaged in mail processing and distribution activities.Schedule and assign work; determines priorities; shift employees during the course of the tour as the workload fluctuates.Monitor operational performance data throughout the tour; resolve problems; report unusual operational problems and recommend solutions.Ensure operational information reported is complete and accurate; related to quality, service performance, etc.Coordinate mail flow activities with other supervisors on the tour.Supervise on-the-job training program for processing and distribution employees on the assigned tour.Provide input for the facility's operating budget; controls costs within budget allocations.Investigate accidents; prepare necessary reports; ensures compliance with safety regulations and energy conservation practices.Meet with customers and major mailers on a regular basis to resolve problems and/or improve service.Meet with union representatives to resolve disagreements.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Service Consultant

  • 1997 - 2003

  Respond to requests from customers for Verizon broadband, entertainment and telecommunications products and services; including validation of bills for services, and arrange for the installation, disconnection, or changes of products and services.Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers.Meet or exceed corporate sales objectives through interviewing and identifying customer needs to proactively offer for sale Verizon key broadband, entertainment & telecommunications products and services.Investigate and resolve customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues. Calculate rates and issue adjustments.Adhere to on-line time requirements to achieve and maintain service level requirements, productivity and quality results.



Pittsburgh Pirates

• United States
• Spectator Sports
• 500 - 600 Employee

• Freelance Writer and Proofreader

  • Apr 1998 - Oct 2001

  Create written content for bi-weekly magazine.Supply documentation for all projects in a timely and efficient mannerLiaise with publishing manager and editor to meet deadlinesPerformed writing, proofreading and editing functions Create written content for bi-weekly magazine.Supply documentation for all projects in a timely and efficient mannerLiaise with publishing manager and editor to meet deadlinesPerformed writing, proofreading and editing functions