Experience

Chick-fil-A Murfreesboro, TN

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Certified Trainer

  • Oct 2023 - Present

  Murfreesboro, Tennessee, United States After only 1 month as a FC Team Member, I received the honor of being promoted to train Front Counter new hires! As a Certified Trainer, I teach new hires the Chick-fil-A way of taking care of our guests and providing second-mile service. Specifically, I train new FC Team Members on Register (how to take orders and execute the Core 4 strategy of interacting with guests), Running (supplying bags/trays with necessary condiments and utensils & carrying out orders to guests), Drinks & Desserts (how… Show more After only 1 month as a FC Team Member, I received the honor of being promoted to train Front Counter new hires! As a Certified Trainer, I teach new hires the Chick-fil-A way of taking care of our guests and providing second-mile service. Specifically, I train new FC Team Members on Register (how to take orders and execute the Core 4 strategy of interacting with guests), Running (supplying bags/trays with necessary condiments and utensils & carrying out orders to guests), Drinks & Desserts (how to make mobile drinks and frozen desserts), and lastly, Dining Room (how to keep DR clean and completing table touch-ins with guests).

• Front Counter Team Member

  • Sep 2023 - Oct 2023

  Murfreesboro, TN As a Front Counter Team Member at Chick-fil-A, first and foremost, I provide second-mile service to our guests in the Dining Room by completing table touch-ins, fulfilling beverage refreshes, and offering to throw away guests’ trash for them. I also execute expeditious and accurate order taking at the Front Counter (FC) register with optimism and a smile. Lastly, I assist the FC Team Lead with bagging dine-in and carry out orders, and I perform a Runner’s duties of stocking bags/trays with… Show more As a Front Counter Team Member at Chick-fil-A, first and foremost, I provide second-mile service to our guests in the Dining Room by completing table touch-ins, fulfilling beverage refreshes, and offering to throw away guests’ trash for them. I also execute expeditious and accurate order taking at the Front Counter (FC) register with optimism and a smile. Lastly, I assist the FC Team Lead with bagging dine-in and carry out orders, and I perform a Runner’s duties of stocking bags/trays with condiments/utensils and carrying orders to dine-in and carry out guests.



Stoney River Steakhouse and Grill

• United States
• Hospitality
• 100 - 200 Employee

• Server Assistant

  • Jun 2023 - Aug 2023

  Germantown, Tennessee, United States As a Server Assistant, I efficiently and accurately delivered orders to their assigned tables using the 3-plate carry. I also fulfilled any customer requests upon delivering their order (requests for sauces, beverage refills, etc.). Other duties I completed are assisting servers with bussing and resetting tables, and stocking the Bar with ice, plates, and silverware; clearing bus tubs; and loading/unloading the front dishwasher at the Bar. Lastly, I also received cross training for the Hostess… Show more As a Server Assistant, I efficiently and accurately delivered orders to their assigned tables using the 3-plate carry. I also fulfilled any customer requests upon delivering their order (requests for sauces, beverage refills, etc.). Other duties I completed are assisting servers with bussing and resetting tables, and stocking the Bar with ice, plates, and silverware; clearing bus tubs; and loading/unloading the front dishwasher at the Bar. Lastly, I also received cross training for the Hostess position and performed duties, such as preparing tables with menus and plate/silverware sets, leading guests to their assigned tables, imputing phone reservations into the system, and taking phone to-go orders. Show less



Phillip Ashley Chocolates

• United States
• Manufacturing
• 1 - 100 Employee

• Production Staff

  • May 2022 - May 2023

  Memphis, Tennessee, United States As a staff member on the Production team, I engaged in processes that are required to create the chocolates and turtles, such as lining the molds with chocolate after they have been painted (a process called casting), inserting the molds with their unique fillings (a process called filling), and finally, covering the molds with chocolate to seal the fillings within (a process called capping). Additionally, I have boxed up hundreds of chocolate collections with their respective menus and… Show more As a staff member on the Production team, I engaged in processes that are required to create the chocolates and turtles, such as lining the molds with chocolate after they have been painted (a process called casting), inserting the molds with their unique fillings (a process called filling), and finally, covering the molds with chocolate to seal the fillings within (a process called capping). Additionally, I have boxed up hundreds of chocolate collections with their respective menus and wrappings.

• Fulfillment Specialist

  • Dec 2021 - May 2022

  Memphis, Tennessee, United States As a Fulfillment Specialist, I ensured order accuracy prior to an order being fulfilled. I also collaborated with my fellow Fulfillment Specialists to effectively and efficiently packed hundreds of online orders for shipment. Furthermore, I also interacted with customers to promote chocolates to increase further sales for the business. Lastly, I have assisted with event set up and product sales at tasting events.



SIU School of Accountancy

• United States
• Higher Education
• 1 - 100 Employee

• Front Desk Receptionist

  • Jan 2023 - Apr 2023

  Carbondale, Illinois, United States As a Front Desk Receptionist at the School of Accountancy, I complete clerical duties such as the following: Scanning/imaging/indexing documents, alphabetizing/filing and working with student files, and communicating with patrons via phone, email, and in person. Additionally, I aid School of Accountancy staff members with various events hosted by SIU College of Business, in which I complete any assigned duties given during the event.



Ruffalo Noel Levitz- SIU Foundation

• Student Alumni Engagement Ambassador

  • Jan 2022 - May 2022

  Carbondale, Illinois, United States As a Student Alumni Engagement Ambassador, I corresponded with SIUC alumni and others associated with the university via telephone to update their demographic information in the SIU Foundation's system. In addition, I improved my oral communication skills during the numerous conversations held with alumni in an effort to raise monetary gifts for SIU's plethora of scholarship funds.



Taco Bell

• United States
• Restaurants
• 700 & Above Employee

• Service Champion

  • Nov 2018 - Aug 2021

  Bartlett, Tennessee, United States As a Service Champion at Taco Bell, I efficiently placed customer orders through drive thru and dine-in interactions, and I maintained a clean work space and dining space for customers. Additionally, I cultivated POS System and cash handling experience, and I refined verbal communication skills from working with team members and managers to fulfill in-store and delivery orders. Lastly, I also performed Food Champion duties, such as making food orders in a timely manner.