Dalia Vainer
Director, Customer Experience at Viafoura- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Russian Native or bilingual proficiency
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Bio
Sanjay Dhebar, MBA
We were fortunate to have Dalia join the business development team at LifeLabs in 2015. She was trained on all parts of the business, which allowed her to own her projects. In a short period of time, Dalia was able to lead and collaborate on a several projects, here are a few that stands out: • Led the development of a LifeLabs social media policy • Review and identify efficacies in our marketing material print and shipping processes, leading to tremendous cost savings • Coordinate our Summer National Sales meeting in Toronto She is positive, outgoing and determined individual who’s future is full of possibilities. My hope is that as I grow my management career, Dalia is part of my team moving forward.
Sanjay Dhebar, MBA
We were fortunate to have Dalia join the business development team at LifeLabs in 2015. She was trained on all parts of the business, which allowed her to own her projects. In a short period of time, Dalia was able to lead and collaborate on a several projects, here are a few that stands out: • Led the development of a LifeLabs social media policy • Review and identify efficacies in our marketing material print and shipping processes, leading to tremendous cost savings • Coordinate our Summer National Sales meeting in Toronto She is positive, outgoing and determined individual who’s future is full of possibilities. My hope is that as I grow my management career, Dalia is part of my team moving forward.
Sanjay Dhebar, MBA
We were fortunate to have Dalia join the business development team at LifeLabs in 2015. She was trained on all parts of the business, which allowed her to own her projects. In a short period of time, Dalia was able to lead and collaborate on a several projects, here are a few that stands out: • Led the development of a LifeLabs social media policy • Review and identify efficacies in our marketing material print and shipping processes, leading to tremendous cost savings • Coordinate our Summer National Sales meeting in Toronto She is positive, outgoing and determined individual who’s future is full of possibilities. My hope is that as I grow my management career, Dalia is part of my team moving forward.
Sanjay Dhebar, MBA
We were fortunate to have Dalia join the business development team at LifeLabs in 2015. She was trained on all parts of the business, which allowed her to own her projects. In a short period of time, Dalia was able to lead and collaborate on a several projects, here are a few that stands out: • Led the development of a LifeLabs social media policy • Review and identify efficacies in our marketing material print and shipping processes, leading to tremendous cost savings • Coordinate our Summer National Sales meeting in Toronto She is positive, outgoing and determined individual who’s future is full of possibilities. My hope is that as I grow my management career, Dalia is part of my team moving forward.
Experience
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Viafoura
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Canada
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Software Development
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1 - 100 Employee
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Director, Customer Experience
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Jun 2021 - Present
Viafoura is a leading digital experience platform connecting brands with audiences through the power of conversational engagement and first-party data. As the Director of Customer Experience, I oversee the implementation, technical integration, customer success, and customer support teams where we are responsible for redesigning direct relationships with brands and their users. We service 800+ brands globally and take pride in ensuring continuous positive experiences. Viafoura is a leading digital experience platform connecting brands with audiences through the power of conversational engagement and first-party data. As the Director of Customer Experience, I oversee the implementation, technical integration, customer success, and customer support teams where we are responsible for redesigning direct relationships with brands and their users. We service 800+ brands globally and take pride in ensuring continuous positive experiences.
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Bad Dog Theatre Company
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Canada
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Professional Training and Coaching
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1 - 100 Employee
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Board Member
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Nov 2022 - Present
Bad Dog Theatre Company has specialized in the art of unscripted comedy and improvised performance in Toronto offering classes in improv, sketch and stand-up comedy. As a general board member, I provide expertise, ideas and guidance through service leadership to ensure BD's success in growth and community. Bad Dog Theatre Company has specialized in the art of unscripted comedy and improvised performance in Toronto offering classes in improv, sketch and stand-up comedy. As a general board member, I provide expertise, ideas and guidance through service leadership to ensure BD's success in growth and community.
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Theatro
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United States
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Software Development
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1 - 100 Employee
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Customer Success
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Jan 2019 - Jan 2021
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Reliance Home Comfort
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Canada
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Consumer Services
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700 & Above Employee
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Billing Experience Manager
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Jan 2017 - Jan 2018
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Leadership Development Program
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May 2016 - Aug 2017
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LifeLabs Medical Laboratory Services
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Canada
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Hospitals and Health Care
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700 & Above Employee
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Summer Associate, Business Development
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May 2015 - Aug 2015
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Education
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2012 - 2016
Schulich School of Business
Bachelor’s Degree, Specialisation in Operations Management and Info Systems with Honours
Community
