Experience

Brisbane Christian College

• Primary and Secondary Education
• 1 - 100 Employee

• International Engagement Manager

  • Jun 2019 - Present

  • Held a proven track record of international student recruitment and significant business development expertise. • Achieved targets with a drive and ambition to succeed in a challenging global market. • Worked in partnership with other members of the international engagement team to directly improve and impact shared projects, objectives and key performance indicators. • Built on existing contacts to develop new national and international networks and partnerships. • Ensured our student learning benefits were developed to result in further student opportunities. • Identified and realised new opportunities to target new partners and build broader strategic partnerships. • Developed and maintained complex budgets to manage fiscal responsibility. • Engaged agents and markets to create new awareness and support partnerships.



Laureate Education, Inc.

• United States
• Higher Education
• 700 & Above Employee

• Regional Manager - International Engagement

  • Apr 2018 - Jun 2019

  • Delivered and coordinated business management functions and projects to increase efficiency. • Coordinated stakeholder responses and managed professional relationships with agents and partnerships. • Implemented and improved management systems to effectively recruit international students. • Established and enforced communication strategies and liaison activities across the university. • Built rapport and repaired relationships with prior agents while recruiting a number of new connections. • Supported partnership and budget planning by maintaining a high level of accuracy in my report preparation. • Consistently worked towards long term growth and continuous improvement through ongoing change management.



TAFE Queensland

• Australia
• Education
• 700 & Above Employee

• In-Country Manager

  • Jul 2016 - Mar 2018

  • Achieved high-value partnerships with New Taipei City Education Department and major Taiwan High Schools. • Provided high-quality and confidential operation support by coordinating complex research and development. • Executed innovative solutions to complex problems though the use of critical thinking and sound judgement. • Prioritised conflicting workloads and deadlines within challenging, fast-paced environments. • Held primary responsibility for all elements of international student recruitment and orientation. • Managed and coordinated wider international relationships such as partnerships and agent relationships. • Successfully led in-country management responsibilities to grow international reputation and reach.



Mos Burger

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Business Development Manager

  • Nov 2010 - Jul 2016

  • Developed and implemented business and strategic planning to support business operation. • Conducted detailed analytics and forecasting across multiple business categories. • Managed operations, sales, marketing and public relations to effectively maintain the company brand. • Successfully expanded the store and managed a complete store fit-out and complex lease negotiation. • Secured and operated 5 Points of Presence in less than two years, achieving all sales targets. • Developed and implemented business and strategic planning to support business operation. • Conducted detailed analytics and forecasting across multiple business categories. • Managed operations, sales, marketing and public relations to effectively maintain the company brand. • Successfully expanded the store and managed a complete store fit-out and complex lease negotiation. • Secured and operated 5 Points of Presence in less than two years, achieving all sales targets.



TECO Electric & Machinery Co., Ltd.

• Taiwan
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Business Development Manager

  • Nov 2010 - Jul 2016

  • Managed the relationships of the existing client base while further expanding the operational pipeline. • Liaised with stakeholders and strategically aligned action plans focused on competition and sales metrics. • Collated and conducted presentations based on factual reports, submissions, briefings and agendas. • Utilised influence and negotiation to secure new clients while establishing a strong presence within the industry. • Managed the relationships of the existing client base while further expanding the operational pipeline. • Liaised with stakeholders and strategically aligned action plans focused on competition and sales metrics. • Collated and conducted presentations based on factual reports, submissions, briefings and agendas. • Utilised influence and negotiation to secure new clients while establishing a strong presence within the industry.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Licensee, Director and General Manager

  • Jan 1999 - Nov 2011

  • Founded and pioneered the Telstra Licensed Shop Program, leading to my securing six operating licensed shops. • Successfully nominated for a Queensland Business Award for 2001 by Quest Newspapers. • Acted as a member of the Telstra Licensee Advisory Board from 1999 to 2008. • Achieved various sales and customer service awards from Telstra and the shopping centre. • Managed all aspects of store operation including sales, marketing, human resources, finance and accounts. • Built a team focused on customer service excellence to achieve and exceed all set objectives. • Provided ongoing direction and leadership to optimise sales and customer service experiences. • Held responsibility for business processes, operations management, expansion and standards of performance. • Managed inventory through regular stocktakes, replenishment orders and product analysis.



Hint

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Managing Director

  • Jan 1999 - Jun 2003

  • Handled distribution, import, export and purchasing operations within set timeframes. • Secured major contracts with Taiwan Defense and Taiwan Birdseed Market. • Handled the rostering of the complete department and tailored them to business needs. • Implemented measures to consistently achieve KPI’s for sales and customer service. • Provided impactful employment advice while leading the recruitment process. • Managed audits, staff performance, inventory replenishment, paperwork, regulatory reporting, invoice preparation and shrinkage/loss control.



TOTALLY WIRELESS PTY LTD (TELSTRA PREMIUM DEALER)

• Managing Director

  • Oct 1996 - Jun 1998

  • Maintained responsibility for successful retail channel customer service and sales targets. • Coordinated inventory, store visual merchandising, specified KPIs and HR operations. • Secured premium dealership agreements with Telstra. • Created, reviewed and maintained store rosters through the time management system. • Influenced decisions pertaining to merchandising, store development and logistics. • Solicited, understood and provided timely resolution to customer complaints. • Maintained responsibility for successful retail channel customer service and sales targets. • Coordinated inventory, store visual merchandising, specified KPIs and HR operations. • Secured premium dealership agreements with Telstra. • Created, reviewed and maintained store rosters through the time management system. • Influenced decisions pertaining to merchandising, store development and logistics. • Solicited, understood and provided timely resolution to customer complaints.



RAS Pty Ltd

• Manager

  • Feb 1995 - Oct 1996

  • Assisted with stock control, inventory management and storing large deliveries. • Achievement in supplying to most service stations from Sunshine Coast to Gold Coast. • Managed complex customer enquiries through the maintenance of product knowledge. • Reported discrepancies and problems, troubleshooting to provide solutions of moderate to complex scopes. • Worked within established brand guidelines and maintained knowledge of promotions. • Assisted with stock control, inventory management and storing large deliveries. • Achievement in supplying to most service stations from Sunshine Coast to Gold Coast. • Managed complex customer enquiries through the maintenance of product knowledge. • Reported discrepancies and problems, troubleshooting to provide solutions of moderate to complex scopes. • Worked within established brand guidelines and maintained knowledge of promotions.



Red Key Realestate

• Real Estate Agent

  • Nov 1990 - Dec 1991

  • Handled all negotiations between the buyer and seller in order to reach mutually beneficial outcomes. • Collaborated effectively within a sales team environment while striving to consistently improve. • Conducted extensive market research for house market value, and maintained a strong average selling price. • Actively developed leads from open homes, networking events, seminars, cold calling and advertising. • Built rapport with clients of all levels with a strong focus on customer service, negotiation and closing. • Liaised and built thriving relationships with owners, buyers, bank staff, lawyers, mortgage brokers and inspectors.