Lead IT Systems Administrator and Digital Executive

• Feb 2018 - Present

Recruited to lead the design, upgrade, support, and management of enterprise-wide software, hardware, and networks systems; oversee company-wide efforts to maintain, secure, and optimize network infrastructure and computer performance for end-users. Spearheaded company’s digital presence efforts via social media, search and websites. ● Successfully developed and oversaw the implementation of IT policies and securities by installing and configuring virtual private networks(VPNs), Antivirus and firewalls to secure and maintain privacy of internal networks. ● Recommended upgrades and enhancements to top management, explaining the key benefits of new tech-based investments for the business. ● Ensured day-to-day operational stability through regular monitoring and auditing of systems, networks and software applications. ● Troubleshoot system and network problems, diagnosed and repaired hardware or software faults. ● Oversaw and monitor the functionality, design and content on the company’s website and across social networks.

Credit Analyst

• Nov 2014 - Jul 2017

Worked on the credit control team, primarily overseeing and managing the onboarding of high valued clients into the consumer hybrid suite. Applied data analytics on customer data to make informed decisions on the credit viability of enterprise customers before approving their access to any business suite products of their choice.● Analyzed relevant risks for each credit application from enterprise customers.● Collaborated with cross-functional teams in the testing and validation of Siebel's Customer Relations Management (CRM) software.● Oversaw and manage the onboarding of high valued clients unto the consumer hybrid (Red-Postpaid) package.● Evaluate customer records and recommended payment plans based on payment history.● Performed customer reconciliation at month-ends to unveil and rectify​ ​irregularities.● Prepared credit and debit adjustments on the customers’ accounts where and when necessary

Data Entry Specialist

• Sep 2014 - Nov 2014

IT Support Specialist

• May 2012 - Sep 2012

• Provided on-site tier-1 support for customers by repairing and replacing faulty computer systems, diagnosing applications, drivers and network-related issues within agreed time limits. • Installed and configured operating systems and applications. • Assembled custom processing units based on customer's specific needs. • Provided on-site tier-1 support for customers by repairing and replacing faulty computer systems, diagnosing applications, drivers and network-related issues within agreed time limits. • Installed and configured operating systems and applications. • Assembled custom processing units based on customer's specific needs.