Nicole Reid

Senior Customer Success Manager - East Coast USA at Acuity Insights
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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Credentials

  • Cosmetologist, Hairdresser
    Nova Scotia Cosmetology Association
    May, 2006
    - Nov, 2024

Experience

  • Acuity Insights
    • Canada
    • Higher Education
    • 100 - 200 Employee
    • Senior Customer Success Manager - East Coast USA
      • May 2022 - Present

      Delight partners with outstanding customer service. Manage all partners on the East Coast of the USA. Interested in learning more about how Altus can help with your admissions process? Send me a message and/or connect with me to learn more :) Delight partners with outstanding customer service. Manage all partners on the East Coast of the USA. Interested in learning more about how Altus can help with your admissions process? Send me a message and/or connect with me to learn more :)

  • LVL Wellbeing
    • United Arab Emirates
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Head of Client Success
      • Aug 2021 - Apr 2022

      Responsible for analyzing current processes and create efficiencies and new processes related to client success; client onboarding, corporate account management, customer success. This was formulated by building the client experience framework and all aspects of the client journey to idenitify weak areas. Manged the Client Success Team (based in Dubai). In addition, I managed key global enterprise accounts (~80,000+ employees) (majority located in APAC, Europe, and Middle East). Responsible for analyzing current processes and create efficiencies and new processes related to client success; client onboarding, corporate account management, customer success. This was formulated by building the client experience framework and all aspects of the client journey to idenitify weak areas. Manged the Client Success Team (based in Dubai). In addition, I managed key global enterprise accounts (~80,000+ employees) (majority located in APAC, Europe, and Middle East).

  • Bright Breaks
    • Canada
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Director, Key Partnerships
      • Jun 2019 - May 2021

      Successfully developed onboarding process and procedures for new clients and managed all accounts (60+ companies ranging from 100 to 8,000 employees). Developed engagement plans for all accounts.Was a key member of the rebrand process from Cribcut to Bright and the pivot from being a corporate haircut company to an online wellbeing platform during the global pandemic.

    • Stylist Success Expert (Bright, formerly Cribcut)
      • Sep 2018 - Jun 2019

      Managed a rapidly growing team of stylists across North America to ensure the success of each individual stylist's mobile business.Recruited and trained corporate hairstylists to perform services for corporate clients while managing all corporate accounts and growing corporate accounts across North America.

  • Saint Mary's University
    • Higher Education
    • 700 & Above Employee
    • Program Assistant, Faculty of Graduate Studies and Research
      • Jan 2015 - Sep 2018

      Process graduate and post-graduate applications, and assisted applicants to strengthen applications by reviewing documents and providing feedback. Worked closely with Program Coordinators to deliver complete applications with detailed notes about each applicant.Collaborated with various departments across the university to deliver the best experience for each student.

    • Information Services Clerk
      • Apr 2014 - Jan 2015

      Assisted the Director of Admissions with student files, collecting student information and scheduling appointments.Responsible for discussing undergraduate admission and scholarship requirements with students and parents (while abiding to FOIPOP rules).

    • Student Security Captain (Campus Security)
      • Jul 2009 - May 2014

      Led and managed a growing student security team (20+ employees) including training of all new employees (patrol and dispatch).Led preparatory and debriefing meetings of on-campus events, and handled emergency situations workin in tandem with Halifax Regional Police and Halifax Regional Fire Department.Worked doing dispatch, foot patrol, and security at special events.

    • Campus Tour Coordinator & Student Ambassador (Undergraduate Admissions & Recruitment)
      • Jan 2013 - Apr 2014

      Coordinated and provided campus tours to perspective and new students, assisted with planning and execution of Open Houses, high school visits, and other events.Manage 16+ Student Ambassadors (scheduling, support, leadership).Assisted and advised students on registering for first-year university classes and degree requirements.

  • Saint Mary's University Students' Association (SMUSA)
    • Canada
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Husky Patrol Manager/Driver
      • Nov 2010 - Apr 2014

      Provided safe drives to and from campus for students. Managed the Husky Patrol team (6+ drivers) (trained, scheduled, employee reviews, resolved any incidents). Provided safe drives to and from campus for students. Managed the Husky Patrol team (6+ drivers) (trained, scheduled, employee reviews, resolved any incidents).

Education

  • Sobey School of Business at Saint Mary's University
    Master of Business Administration (M.B.A.), Management, HR
    2016 - 2021
  • Saint Mary's University
    Bachelor of Science - Psychology
    2009 - 2014
  • Southern Adventist University
    Bachelor of Science, Human Biology
    2008 - 2009
  • Nova Scotia Community College
    Diploma, Cosmetology and Nail Technology
    2006 - 2008

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