Experience

Vantage Card Services, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Aug 2020 - Present

  Woodstock, Georgia, United States Manages the company’s payment solutions relationship with the nation’s leading provider in EHR and practice management for behavioral and mental health providers. Integral in directing cross functional teams (to include product and development) in order to support innovative solutions and growth. Successfully identifies areas of improvement for clients to introduce viable solutions that increase performance and revenue goals. Trusted team member and advisor.



O'Neill Landscape Group LLC

• United States
• Consumer Services

• Business Office Manager

  • Jul 2017 - Aug 2020

  Woodstock Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office. Successfully oversees vendor reconciliations, accounts receivables, daily invoicing and collection efforts. Coordinates all HR functions to include employee recruitment, scheduling, payroll, benefits administration, internal relations, employee training, compliance and safety. Collaborates with insurance provider to resolve any coverage… Show more Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office. Successfully oversees vendor reconciliations, accounts receivables, daily invoicing and collection efforts. Coordinates all HR functions to include employee recruitment, scheduling, payroll, benefits administration, internal relations, employee training, compliance and safety. Collaborates with insurance provider to resolve any coverage or financial issues and provide coordination services as a liaison between employees and insurance carrier. Develops interoffice communication protocols, streamlining administrative procedures, office staff supervision and task delegation. Show less



Cousins Properties

• Customer Service Coordinator

  • Oct 2011 - Feb 2012

  Greater Atlanta Area - Developed and retained positive tenant and vendor relations - Managed insurance compliance for 155 tenants and 300+ vendors and contractors - Prepared reports to support property management team - Provided administrative support to five property managers and eighteen engineers



American Cancer Society

• United States
• Non-profit Organizations
• 700 & Above Employee

• Area Patient Services Representative

  • Oct 2009 - May 2010

  Miami/Fort Lauderdale Area Managed Formal Registration Process for 12 Commission on Cancer facilities; Developed Creative and Interactive Strategies to Educate and Empower Patients, Families, Healthcare Members, Local Community and Volunteers; Trained and Supervised 100+ Volunteers and 16 Volunteer Programs; Created Innovative Strategies; to Recruit, Train and Retain Road to Recovery volunteers – Total Number of free services provided to patients by volunteers increased from 85 to 350 in one month



Miami Children's Health System

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified Child Life Specialist II

  • Oct 2008 - Oct 2009

  Miami/Fort Lauderdale Area - Empowered children and families to master challenging life events through assessment-based interventions - Coordinated and facilitated a weekly pre-surgical orientation for children and families in both English and Spanish - Developed and delivered monthly hospital-wide trainings to orient new volunteers and employees - Created and facilitated interactive presentations addressing psychosocial and educational needs of hospitalized children and families to healthcare team and hospital… Show more - Empowered children and families to master challenging life events through assessment-based interventions - Coordinated and facilitated a weekly pre-surgical orientation for children and families in both English and Spanish - Developed and delivered monthly hospital-wide trainings to orient new volunteers and employees - Created and facilitated interactive presentations addressing psychosocial and educational needs of hospitalized children and families to healthcare team and hospital administrators - Collaborated with team members on creation and facilitation of two professional presentations given at the Florida Association for Child Life Professionals Show less



Children's Healthcare of Atlanta

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Certified Child Life Specialist

  • Jan 2008 - Oct 2008

  Greater Atlanta Area - Planned, implemented and evaluated interventions based on assessment of patient and family needs - Directed pre-admission hospital tours and consultations for siblings prior to patient’s bone marrow transplant - Supported families confronting grief and bereavement issues - Coordinated holiday gift distributions and annual charity initiatives



Miami Children's Health System

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified Child Life Specialist

  • Sep 2004 - Dec 2007

  Miami/Fort Lauderdale Area - Encouraged patient understanding and compliance by providing medical preparation and support prior to tests, surgeries, and other medical procedures - Trained and supervised twenty-five volunteers, five practicum students and one intern - Provided weekly diagnostic and pre-surgical teachings for all patients undergoing spinal fusion surgery

• Child Life Intern

  • May 2004 - Aug 2004

  Miami/Fort Lauderdale Area 590 Clinical Hours: Oncology/Hematology and Bone Marrow Transplant; Pediatric Intensive Care Unit; Same Day Surgery