Experience

Your Hearing Network

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Team Lead

  • Jun 2019 - Present

  • Oversee daily operations of a small team of case managers• Create goals for each team member based on current performance and availability of improvement• Coach team on weekly/monthly basis to attain and surpass goals• Resolve escalated customer issues• Monitor and report on team productivity and results to higher leadership

• Credentialing Specialist

  • May 2018 - Jun 2019

  • Led, coordinated, and monitored the review and analysis of provider applications and accompanying documents, ensuring applicant eligibility• Verified that all documents in the application meet state/national guidelines• Facilitated communication between provider and network plans that require additional credentialing paperwork• Responded to inquiries from providers in assigned territory• Maintained or exceeded monthly KPI’s

• Case Manager

  • Feb 2018 - May 2018

  • Established rapport with providers by being point of contact for questions regarding different plan processes• Fielded 30+ calls daily from patients, providers, or plan representatives• Collected documents from providers to seek approval for units and initiate reimbursement process• Marketed preferred manufacturer, Oticon, products to members through benefit/discount plans• Maintained or exceeded weekly and monthly KPI’s (including referrals scheduled, calls received, units sold, and more)• Collaborated with colleagues to further develop the efficiency and productivity of the team



Avante Partners

• United States
• Marketing and Advertising
• 1 - 100 Employee

• Recruiter

  • Oct 2017 - Feb 2018

  • Identified qualifying applicants in Applicant Starter from resume submissions and resume database• Utilized proprietary database and job boards including CareerBuilder, Zip Recruiter, Indeed, and LinkedIn to recruit the best talent • Called applicants to establish initial rapport and phone pitch • Influenced atmosphere of front lobby to be relaxing yet professional for interviewees• Compiled corresponding paperwork for interviews and new-hires



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Clinic Manager

  • Feb 2016 - Oct 2017

  • Supervised daily operations of 30+ employees including Membership Sales Associates and Service Providers• Improved employee schedules to consistently fulfill the needs of the business • Created goals for each Membership Sales Associate based on current performance and availability for improvement• Coached Membership Sales Associates on a daily basis to attain and surpass individual goals• Increased number of applicants by modifying job listings and scheduled interviews for qualifying candidates• Arranged for new hires to complete paperwork and assisted in on-boarding training• Organized and updated employee files and information as necessary

• Membership Sales Associate

  • Aug 2014 - Feb 2016

  • Increased number of recurring members by successfully marketing the company Membership Wellness Program• Worked to achieve individual and team goals set by management • Consulted with clientele on specific needs in order to pair with best suited service provider • Responded to phone calls and maintained client confidentiality quickly and efficiently



Dunkin Donuts

• Food and Beverage Services
• 700 & Above Employee

• Team Member

  • Mar 2011 - Nov 2013

  • Expedited food and drink production • Increased productivity by handling customer transactions efficiently • Maintained work station cleanliness, following and exceeding standards