Vanessa Holmes

Tour Director at Holland America/Princess Alaska-Yukon Land Operations
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Contact Information
us****@****om
(386) 825-5501
Location
Pasco, Washington, United States, US
Skills

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Credentials

  • Hospitality & Tourism Management
    Florida Atlantic University
    Apr, 2020
    - Nov, 2024
  • Conventions, Meetings, Incentive Procedures and Logistics
    Professional Tour Management Training with Cherie Anderson
    Nov, 2019
    - Nov, 2024

Experience

  • Holland America/Princess Alaska-Yukon Land Operations
    • United States
    • Travel Arrangements
    • 200 - 300 Employee
    • Tour Director
      • May 2023 - Present

      Lead group (22- 44 people) tours 1500 miles in 7 to 12 days throughout Alaska and Canada. • Excellent customer service working with a diverse population by understanding their want and needs. • Planning event gatherings, problem-solving any issues that arise, networking with co-workers and support staff, and research topic of locations. Lead group (22- 44 people) tours 1500 miles in 7 to 12 days throughout Alaska and Canada. • Excellent customer service working with a diverse population by understanding their want and needs. • Planning event gatherings, problem-solving any issues that arise, networking with co-workers and support staff, and research topic of locations.

  • Holland America Line
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • On Stage Alaska Presenter
      • Sep 2022 - Mar 2023

      Presenter for On Stage Alaska travel shows throughout the United States & Canada. Showcasing Holland America Alaska cruise and land packages. Presenter for On Stage Alaska travel shows throughout the United States & Canada. Showcasing Holland America Alaska cruise and land packages.

  • Holland America/Princess Alaska-Yukon Land Operations
    • United States
    • Travel Arrangements
    • 200 - 300 Employee
    • Tour Director
      • May 2022 - Sep 2022

      Lead group (22- 44 people) tours 1200 miles in 7 to 12 days throughout Alaska and Canada. • Excellent customer service working with a diverse population by understanding their want and needs. • Planning event gatherings, problem-solving any issues that arise, networking with co-workers and support staff, and research topic of locations. Lead group (22- 44 people) tours 1200 miles in 7 to 12 days throughout Alaska and Canada. • Excellent customer service working with a diverse population by understanding their want and needs. • Planning event gatherings, problem-solving any issues that arise, networking with co-workers and support staff, and research topic of locations.

  • Brookdale Senior Living
    • Kennewick, Washington, United States
    • Resident Programs Coordinator
      • Aug 2021 - May 2022

      Plans, develops, and implements creative and exciting Resident Programs to meet the individual needs and interests of the residents within the community as well as through outside trips and events; including coordination of one-to-one programming for residents who cannot participate in a group setting. • Responsible for meeting the Standards or Excellence for Resident Programs. Ensures Resident Programs' mission and model are the foundation of community programs. • Ensures resident welcome and engagement protocols are in place. • Through independent judgment and discretion, manages a volunteer program, including recruitment, training, and supervising volunteers. • Ensures daily, weekly and monthly calendar of events requirements are met. • Ensures specialty programs are scheduled according to the Resident Program Annual Master Calendar. Show less

  • Missouri Western State University
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Administrative Coordinator
      • Feb 2021 - Aug 2021

      • Accurately maintain and manage three departmental operating budgets, ensuring all financial transactions are documented following University accounting processes • Serve as the initial point of contact for the Divison of Student Affairs for students, staff, and faculty, and effectively engage with other campus departments on building and developing programming and resources to best meet the needs of our students • Responsible for the direct supervision of multiple student employees and assigning them to complete varied tasks to assist with the front office operations • Provided excellent customer service to all students, staff, and faculty Show less

  • Holland America/Princess Alaska-Yukon Land Operations
    • United States
    • Travel Arrangements
    • 200 - 300 Employee
    • Traveler and Seasonal Worker
      • May 2019 - Aug 2020

      Workcamper - Rush-No-More R V Park Jun 2020 - Aug 2020 (3 months) • Manage registration and reservations for cabins, RV, and tent sites. • Provide high-level customer service to all guests. • Retail sales in the park office. Help as needed with special events. Hospitality Field Staff - Hello! Destination Management Dec 2019 - Jun 2020 (7 months) Adaptability and great customer service are key to the role of a Hospitality Field Staff. I assisted in a wide range of duties, and each day was different from the next. • I meet clients at the airport and assisted them with transportation. • Tour directing to locations around the Orlando, Florida area. • Assisted at events, conventions, and meetings. • Worked closely with Account Managers and their VIP clients, providing the support they need for a successful outcome. Tour Director (Journey Host) - Holland America Line May 2019 - May 2020 (1 year 1 month) • Lead group (22- 44 people) tours 1200 miles in 7 to 12 days throughout Alaska and Canada. • Excellent customer service working with a diverse population by understanding their want and needs. • Planning event gatherings, problem-solving any issues that arise, networking with co-workers and support staff, and research topic of locations. Show less

  • Columbia College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Senior Accessibility Coordinator
      • Jul 2016 - Apr 2019

      • Reviewed and evaluated student applications and documents to ensure each step complies with the Americans with Disabilities Act with strict confidentiality • Developed strong relationships with a diverse range of traditional and non-traditional learners by introducing them to assistive technology and accommodations • Organize all daily tasks to ensure that strict deadlines are met, student inquiries are resolved, and support is provided to staff and faculty effectively and efficiently • Collaborated with students, faculty, and staff to find creative solutions to individual needs by utilizing technology and campus resources• Recognized on campus as an expert in assistive technology • Chair Accessibility Awareness Committee and Diversity Action Team• Work with textbook providers to ensure texts are accessible digital formats Show less

    • Coordinator of Communication and Technology
      • Aug 2013 - Jul 2016

      • Provided technical support, training, and management of multiple software programs for Student Affairs• Managed all social media for the Division of Student Affairs include: Facebook, Twitter, Instagram utilizing Canva and Hootsuite• Manage and developed the current website• Coordinate interventions solving technology access issues with disability populations, including individuals with visual impairments, language and learning disabilities, traumatic brain injuries, hearing loss, and motor and dexterity problems• Trained faculty and staff on access issues and concerns of students with disabilities who use documentation, websites, labs, testing, and software/web programs• Implement and maintain all AIM (Accessible Information Management) technology database Show less

  • Reeds Spring R-IV School District
    • Reeds Spring, MO
    • Information Technology Specialist
      • Jan 2006 - Aug 2013

      •Onboarding and facilitated the software training for administration, teachers, and staff throughout the district’s five schools •Responsible for managing the district’s inventory of all technological devices, including troubleshooting and resolving computer hardware and software support tickets received •Defined project deliverables, setting schedules, running implementation meetings, and resolved business and technical issues •Managed daily tasks in the technology department, including inventory and work orders •Served as a member of RCET-SW Tech Board (6 years) •Troubleshoot computer hardware and software issues •Provided leadership and support for district-wide Technology Fair •Created grants and E-rate funding for the school year Show less

  • Image Builders & Associates, Inc
    • Nixa, MO
    • Assistant Project Manager
      • Dec 2004 - Jan 2006

      • Wrote contracts with appropriate documentation for sub-contractors • Managed weekly accounts receivable invoicing with budget summaries • Investigated issues in projects to save the company money • Provided computer/telephony support and maintenance • Wrote contracts with appropriate documentation for sub-contractors • Managed weekly accounts receivable invoicing with budget summaries • Investigated issues in projects to save the company money • Provided computer/telephony support and maintenance

  • KCG, INC
    • Lenexa, KS
    • IT Administrator/Tech Support
      • Dec 2003 - Jul 2004

      IT Administrator/Tech Support • Managed, maintained, and organized all telecommunication, data, and wireless products corporate-wide • Installed, configured, and implemented ADP system for payroll • Coordinated operations within multi-user IT networks that provide voice, data, and text transmission • Organized and maintained IT Department daily tasks • Implemented new software/hardware corporate-wide in a timely and efficient manner • Supervised document imaging department Document Image Coordinator • Created policy and procedures for scanning documents, storage of documents, and AP documents • Enhanced turnaround time of documents to be scanned with minimal errors • Researched, evaluated, and purchased new document imaging software Show less

  • Reeds Spring R-IV School District
    • Reeds Spring, MO
    • Administrative Technology Assistant
      • Oct 2002 - Oct 2003

      • Coordinated schedules, resources, and contacts for Technology Team • Planned and developed the Reeds Spring R-IV School District Technology Plan • Answered Help Desk phone and emailed responses to questions with a high degree of accuracy • Provided computer hardware/software support • Coordinated schedules, resources, and contacts for Technology Team • Planned and developed the Reeds Spring R-IV School District Technology Plan • Answered Help Desk phone and emailed responses to questions with a high degree of accuracy • Provided computer hardware/software support

  • Sprint
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Software Engineer III
      • Oct 1999 - Mar 2002

      Software Engineer III - Project Manage Software Implementations • Conducted session planning, implementation walk-throughs, and postmortem meetings • Managed and implemented code changes into production and non-production environments • Coordinated schedules and contacts for computer software implementations • Audited risk assessments, code, and processes • Managed communication between internal/external groups and outside vendors Test Engineer I – Long Distance Communications • Implemented computer telephony integration into CSG call centers - Atlanta, Chicago, Dallas • Tested and introduced new feature functionality • Designed and developed test plans for computer telephony integration project • Provided training to customer trainers on functionality Show less

  • RCOM of North America
    • Mountain Home, AR
    • Installation Specialist
      • Mar 1999 - Oct 1999

      • Installed NT based servers for the Dynamic Network Routing (DNR) Platform • Maintained GeoTel ICR Peripheral Gateway equipment - Including hardware, software, and network configuration at customer premises • Installed NT based servers for the Dynamic Network Routing (DNR) Platform • Maintained GeoTel ICR Peripheral Gateway equipment - Including hardware, software, and network configuration at customer premises

  • H.L. YOH Company
    • Overland Park, KS
    • Client Support Analyst
      • Jun 1998 - Mar 1999

      • Served as lead technical support for 300+ customers • Loaded, configured, and troubleshot NT 4.0/Windows 95 on client workstations • Diagnosed hardware, software, and connectivity problems • Integrated hardware components into systems (Desktop/Laptop/Servers/Printers) • Worked as coordinator for Y2K implementations • Served as lead technical support for 300+ customers • Loaded, configured, and troubleshot NT 4.0/Windows 95 on client workstations • Diagnosed hardware, software, and connectivity problems • Integrated hardware components into systems (Desktop/Laptop/Servers/Printers) • Worked as coordinator for Y2K implementations

  • TouchNet Information Systems, Inc
    • Lenexa, KS
    • Computer/Software Repair Technician
      • Dec 1995 - Mar 1998

      • Built, upgraded, and repaired IBM and compatible computers for the entire service base (200+ off-site kiosks, 40+ in-house PC’s) • Tested, evaluated, and repaired all electronic computer components • Built, upgraded, and repaired IBM and compatible computers for the entire service base (200+ off-site kiosks, 40+ in-house PC’s) • Tested, evaluated, and repaired all electronic computer components

Education

  • International Guide Academy
    Certified International Tour Manager, Tourism and Travel Services Management
    2018 - 2018
  • Columbia College
    Bachelor in General Studies, Minors: Business & Management
    2014 - 2016
  • Allen County Community College
    Associate Degree, Microcomputer Systems Technology
    1993 - 1995

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