Experience

Cumorah Academy

• Czechia
• Education Administration Programs
• 1 - 100 Employee

• AV System Specialist

  • Sep 2022 - Dec 2022

  Načeradec, Bohemia Central, Chequia • Successfully collaborated with diverse professionals to achieve shared goals and objectives. • Improved AV equipment functionality by troubleshooting and resolving issues, ensuring seamless presentation experiences for all speakers. • Developed a comprehensive troubleshooting manual to empower future AV specialists with in-depth knowledge of the audio-visual system.



Ayuntamiento de A Coruña

• Human Resources Services
• 200 - 300 Employee

• Administrative Assistant

  • Sep 2021 - Jun 2022

  La Coruña, Galicia, Spain • Provided high-quality tours in both Spanish and English, enhancing visitor experiences. • Maintained a positive work environment by delivering exceptional customer service to visitors. • Managed and analyzed daily reports on visitor data for accurate tracking and reconciliation. Open and close the museums



CPR AULA NOSA

• Spain
• Professional Training and Coaching
• 1 - 100 Employee

• Internship Teacher

  • Mar 2021 - Apr 2021

  La Coruña, Galicia, Spain • Implemented Office Automation and Networking programs for teenagers, enhancing their technological skills. • Guided students in understanding the fundamental principles of computer science, cultivating a solid foundation in hardware and software concepts. • Empowered younger adults to develop programming competence by teaching them computer languages, algorithms, and program writing techniques.



MAPFRE

• Spain
• Insurance
• 700 & Above Employee

• Integral Assistant

  • Mar 2019 - Aug 2019

  Guayas, Ecuador • Provided expert sales support as a commercial advisor, excelling in insurance product knowledge and delivering exceptional customer service. • Successfully upsold insurance policies as a tele-operator, demonstrating strong persuasive skills and achieving target sales quotas. • Proactively managed insurance claims, ensuring efficient and timely resolution of incidents while maintaining high customer satisfaction levels. • Delivered top-notch customer service by promptly addressing… Show more • Provided expert sales support as a commercial advisor, excelling in insurance product knowledge and delivering exceptional customer service. • Successfully upsold insurance policies as a tele-operator, demonstrating strong persuasive skills and achieving target sales quotas. • Proactively managed insurance claims, ensuring efficient and timely resolution of incidents while maintaining high customer satisfaction levels. • Delivered top-notch customer service by promptly addressing inquiries and resolving issues, resulting in increased customer loyalty. • Assisted in various administrative tasks, including scheduling appointments, organizing meetings, and maintaining records, contributing to the smooth functioning of the department. Show less



Bilingual School Sir Thomas More

• IT Elementary School Teacher

  • Apr 2017 - 2018

  Daule, Ecuador • Fostered critical thinking skills in students aged 7 to 13, enabling them to explore their interests and expand their knowledge. • Introduced robotics education to children aged 11 to 13, encouraging creative and analytical thinking as they engaged with cutting-edge technology. • Provided guidance and support to students, while also collaborating with parents through meetings to facilitate their holistic development beyond the classroom.



FerreBracho & Hijos CA

• IT Support

  • Jul 2013 - Jun 2016

  Barquisimeto, Venezuela • Streamlined administrative system operations resulting in improved efficiency and accuracy. • Provided technical support for equipment, ensuring maintenance and configuration to meet user needs. • Delivered exceptional customer service by promptly resolving issues and providing effective solutions. • Demonstrated strong operational skills in effectively managing systems and processes.