User Support Analyst II

• Jul 2023 - Present

Provide computer-related support for users, data entry and maintenance of daily transactions. Enter EDI documents through integration software and customer supplied web portals. Assist and advise on the onboarding and configuration of new EDI trading partners. Test computer applications by accurately reproducing the business procedures in a testing environment. Communicate with users regarding computer support questions and problems via Zoom, phone call, e-mail, and one on one contact. Provide computer-related support for users, data entry and maintenance of daily transactions. Enter EDI documents through integration software and customer supplied web portals. Assist and advise on the onboarding and configuration of new EDI trading partners. Test computer applications by accurately reproducing the business procedures in a testing environment. Communicate with users regarding computer support questions and problems via Zoom, phone call, e-mail, and one on one contact.

Help Desk Level 2 Technician

• Jan 2023 - Jun 2023

-Collaborate and work with other technicians to help resolve incidents for clients-Answer technical questions from technicians and communicate with the team-Act as a mentor for other technicians-Solve more challenging problems that are escalated to Level 2

Help Desk Technician

• Sep 2022 - Jan 2023

Help students and employees at UWM solve their various technical issues. Show care and be empathetic while problem solving in an efficient manner.

Captioning Assistant

• Nov 2017 - Sep 2022

Captioning phone calls in an office setting. Using multitasking skills to proofread and correct captions while listening to new audio and revoicing audio clearly and quickly. Maintain professional and calm demeanor despite sometimes emotionally distressing call content. Captioning phone calls in an office setting. Using multitasking skills to proofread and correct captions while listening to new audio and revoicing audio clearly and quickly. Maintain professional and calm demeanor despite sometimes emotionally distressing call content.

Pre-Intern

• Jun 2021 - Aug 2021

The MKE Tech Pre-Internship program is a 10 week summer program focused on the Ethics and Impact of Artificial Intelligence. I was selected to participate with a full scholarship out of applicants from 40 different educational institutions. This program explores how data is sourced, structured, trained and leveraged to deploy technological solutions across key industries. All participants receive professional mentoring to guide academic and career planning for a digital economy and to help secure paid internships/employment at MKE Tech member companies. www.mketechtalent.org #mketech Show less

Service Desk Operator

• Apr 2017 - Jul 2017

Sales Associate

• Aug 2015 - Feb 2017

Selling appliances on commission isn't an easy feat, but With the volume of customers we had and the fast paced environment is was my ideal workplace. Selling appliances on commission isn't an easy feat, but With the volume of customers we had and the fast paced environment is was my ideal workplace.

3rd Shift Stocker

• May 2015 - Aug 2015

Speed is essential, if we don't meet the requirements, we are let go. Skills such as attention to detail and unyielding energy are vital to succeeding in this position. Speed is essential, if we don't meet the requirements, we are let go. Skills such as attention to detail and unyielding energy are vital to succeeding in this position.

Driver/In-store

• Apr 2012 - Feb 2013

I prepared subs, delivered them, cleaned the lobby, cleaned the back, closed the restaurant, paid close attention to detail, inventory, and cashing out. I prepared subs, delivered them, cleaned the lobby, cleaned the back, closed the restaurant, paid close attention to detail, inventory, and cashing out.