Analista de Criação UX/UI

• Jul 2023 - Present

Creative Assistant

• Jan 2021 - Jan 2022

As a creative assistant at Performa Web, I was responsible for creating social media content, including static and video content, as well as defining deadlines and scope for marketing campaigns. I worked closely with the creative team using software such as Adobe Photoshop, Illustrator, and After Effects to develop ideas and bring them to life. I also managed production processes and communicated frequently with clients to ensure that their needs and expectations were met. My experience at the agency allowed me to develop skills in design, project management, teamwork, and contributed to our success in various marketing campaigns. Show less

Design Internship

• Mar 2020 - Dec 2020

As an intern, my responsibilities included creating static and video content for social media, developing Key Visuals for advertising campaigns, actively participating in brainstorms, and ensuring timely delivery to clients with high quality.

Support Analyst

• Jul 2018 - Jul 2019

As a support analyst, my responsibilities included providing excellent customer service and support, working in both Portuguese and English, and following up on customer cases until their problems were fully resolved. My work was based on KPIs such as customer satisfaction (CSAT). My experience emphasized the importance of a customer-centric culture in ensuring customer satisfaction. I developed skills in customer service, problem-solving, troubleshooting and language proficiency through this position. Show less