Systems Consultant

• Jan 2023 - Present

Analyst, Client Delivery

• Apr 2022 - Jan 2023

Gather and organize information about the client problem to be solvedParticipate in the development of solutions for our clients involving analysis of client as-is processes and researching best practicesAssist in delivering the design and build of Gainsight configurations that meet the requirements of user stories designed with the clientLearn our client's customer lifecycle strategy needs through working with Strategy ConsultantsPartner with Valuize and client Product Owners to design user stories ready for development in the customer success platformLearn and contribute to best practices for scalability, supportability, ease of maintenance, and system performance within our clients' technology environmentsMake recommendations to improve efficiencies through development and adoption of best practices and standardized proceduresAdditional Client Delivery team tasks and projects as assigned

Server

• May 2021 - Dec 2021

• Focus on self-sufficiency under high volume work loads• When able provide support for coworkers with minimal communication or direction• Establish a strong rapport with guests in a limited amount of time to provide a comforting, welcome environment to ensure return patronage• Execute any and all guest requests and communicating these needs to other departments• Functionally coordinate large parties in a limited time frame• Comfortably adjust to changes in deployment to better support guest experiences

Bartender

• Dec 2018 - Mar 2020

• Consistent top-seller, including collaborative selling (20-25% of all sales, daily)• Coordinating team members for set-up and breakdown of events • Communicating with different departments to ensure timing of meals align with Banquet Event Order (BEO) • Creating specialty cocktails that compliment guest’s meals and experience • Attending daily meetings/briefings that increase efficacy of service • Writing logs or emails detailing the events of the day • Attend various tastings (whiskey, gin, wine, beer, rum, etc.) and maintain knowledge of said products to upsell and use as points of discussion with guests • Have extensive knowledge of the menu and be able to know all ingredients/describe the dish while also assisting guests in making a selection that best fits their taste • Provide a friendly and professional atmosphere to build rapport and incentive for guests to return • Maintain a calm attitude with a focus on urgency and quality under pressure • Support team members to ensure their success; provide training to ensure excellence and consistency of all new hires • Provide concise and clear directions for support positions • Delegate work appropriately to accomplish deadlines and goals • Have an understanding of guest needs and facilitate the execution of said needs • Capable of operating in multiple positions at different locations skillfully • Provide confident, skilled leadership; preemptive sense of when to ask for assistance

Server

• Aug 2015 - Sep 2019

• Consistent top seller; habitually 10-30% above shift sales target • Regularly entrusted with the largest parties and high-caliber guests, including celebrity sports personalities • Curated private events that provided a safe space for guests and maintained professional discretion • Coordinated team members for set-up and breakdown of events • Maintain extensive knowledge of the menu and be able to know all ingredients/describe the dish while also assisting guests in making a selection that best fits their taste • Provide a friendly and professional atmosphere to build rapport and incentive for guests to return • Attend various tastings (whiskey, gin, wine, beer, rum, etc.) and maintain knowledge of said products to upsell and use as points of discussion with guests • Maintain a calm attitude with a focus on urgency and quality under pressure • Support team members to ensure their success; provide training to ensure excellence and consistency of all new hires

Line Cook

• Aug 2014 - Aug 2015

• Ensured consistent production, both in quality and time • Coordinated back of house and front of house to support positive customer experience • Maintained integrity of recipes and consistently communicated changes to staff and team members • Ensured consistent production, both in quality and time • Coordinated back of house and front of house to support positive customer experience • Maintained integrity of recipes and consistently communicated changes to staff and team members

College Tutor

• Jan 2014 - Jun 2015

• CRLA Certified Level 1• General Chemistry, US History, Biology• Assisting students with homework, test preparation, essay production and general comprehension • CRLA Certified Level 1• General Chemistry, US History, Biology• Assisting students with homework, test preparation, essay production and general comprehension

Delivery

• Aug 2012 - Feb 2013