Katrina Vlasich

Senior Product Manager at RedSky Technologies, An Everbridge Company
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Full professional proficiency
  • Serbian Native or bilingual proficiency
Skills

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5.0

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Michael Stokem

Katrina is an extremely detail oriented QA/BA with a firm understanding of the SDLC. As a QA, if Katrina was the BA on one of my projects I knew that I was going to have clear cut acceptance criteria and requirements. I always appreciated her professionalism and enthusiasm for getting the job done right and on time.

Jeff Kararo

Katrina is one of the most detail oriented people I have met. Her testing and documentation were always well thought out and well written with precise goals and steps. When she labeled a test as passed, you had full confidence that the software was ready for production. Any team would benefit from her combination of QA and BA skills.

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Credentials

  • PMC Level II
    Pragmatic Institute
    Mar, 2023
    - Nov, 2024
  • PMC Level I
    Pragmatic Institute
    Feb, 2023
    - Nov, 2024
  • Incident Administrator Certification
    Everbridge
    Sep, 2022
    - Nov, 2024
  • Incident Operator Certification
    Everbridge
    Sep, 2022
    - Nov, 2024

Experience

  • RedSky Technologies, An Everbridge Company
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Senior Product Manager
      • Apr 2021 - Present

      PRODUCT:E911 Anywhere/Horizon Mobility – Dynamic E911 cloud-based platform providing federally compliant E911 solutions for enterprises, including Unified Communication platforms. Integrations include Cisco Emergency Responder, Singlewire Informacast, and Everbridge Mass Notifications. Other key products include MyE911, MyE911 Lite, and EON.RESPONSIBILITIES:• Effectively developed, communicated, and presented the product vision strategy, roadmap, and releases to customers, stakeholders, leadership, and functional teams.• Defined and prioritized product features, managed sprint execution, formulated release strategies, and facilitated cross-functional alignment between Engineering, Operations, and key stakeholders.• Served as Product Owner and Scum Master for all cloud related product Scrum teams.• Created and maintained Interface Control Documents, Release Notes, as well as other various documentation• Triaged and prioritized production issues daily.• Often assisted the Engineering Team meet aggressive dates by acting as a QA Analyst and coach.ACHIEVEMENTS & ACCOLADES:Recognition received from management and team members on hard work and passion exhibited. Constantly receive high marks on performance reviews.SKILLS:• Jira (Scrum)• Confluence• Jira Align• Jira Advanced Roadmaps• Product Plan• SnagIt• Power Point• Excel - Formulas, Functions, and Pivot Tables

    • Senior Business Analyst
      • Jul 2020 - Apr 2021

      PRODUCT:E911 Anywhere/Horizon Mobility – Dynamic E911 cloud-based platform providing federally compliant E911 solutions for enterprises, including Unified Communication platforms. Integrations include Cisco Emergency Responder, Singlewire Informacast, and Everbridge Mass Notifications. Other key products include MyE911, MyE911 Lite, and EON.RESPONSIBILITIES:• Collaborated with customers, stakeholders, and leadership to define business needs and solutions.• Developed and documented User Stories, Acceptance Criteria, and technical requirements as well as designed front-end solutions.• Served as Product Owner and Scum Master for all cloud related product Scrum teams.• Created and maintained Interface Control Documents, Release Notes, User Guides, as well as other various customer facing documentation.• Often assisted the Engineering Team meet aggressive dates by acting as a QA Analyst and coach.ACHIEVEMENT & ACCOLADES:High marks on performance reviews equating to a promotion from a Senior BA to Senior Product Manager.SKILLS:• Jira (Scrum)• Confluence• SnagIt• Balsamiq• Word• Power Point, Excel - Formulas, Functions, and Pivot Tables

  • Aquilon Energy Services, Inc.
    • Greater Chicago Area
    • Software Quality Assurance Manager
      • Dec 2017 - Nov 2019

      PRODUCT: Energy Settlement Network (ESN) – Large-scale SaaS application hosted on MS Azure and utilizing an Octopus Deploy delivery pipeline, which automates the bi-lateral settlement process for wholesale energy participants. CONTRIBUTIONS: • Lead a team of onshore and offshore QA Engineers, providing regular direction, mentoring, and coaching as well as designing and implementing validation procedures, bug reporting template, test cases, and test plans, improving the overall success of the team’s testing efforts, efficiency and accuracy, and quality of software deliverables. • Improved Jira process and workflows allowing for improved efficiency and transparency. • Reported estimates, risks to deliverables, status and metrics to VP of Product and Project Manager allowing for more effective management of projects. • Reviewed all software bugs reported for legitimacy, clarity, and holistic approach, improving issue resolution turn-around. • Collaborated with the Product Team to understand business requirements, identify inconsistencies and gaps in functional requirements, and in establishing UI/UX guidelines, eliminating design inconsistencies and enhancing user satisfaction. • Created and manually executed Functional, Happy-Path, End-to-End, Cross-Browser, and Regression front-end tests as well as ETL and End-to-End Data Validation tests. SKILLS: • Jira (Scrum) • Confluence • StoriesOnBoard • SnagIt • Trello • Excel - Formulas, Functions, and Pivot Tables

  • Forever Living Products (Home Office)
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Business Analyst & Product Owner
      • Jan 2016 - Dec 2017

      PRODUCTS:1) Content Management System (CMS) built on the Salesforce platform allowing for support of 46 languages across 161 home office locations.2) ForeverLiving.com – Cloud-based website hosted on AWS utilizing a Jenkins delivery pipeline with content being managed via the CMS.3) Discover Forever – Corporate mobile application on Android and iOS with content managed via the CMS.4) Forever F.I.T. – Fitness and Nutrition application for Android and iOS with content managed via the CMS.CONTRIBUTIONS:• Collaborated with the Director of Marketing and VPs to define business needs and solutions via web-based and mobile-based applications.• Developed and documented User Stories, Acceptance Criteria, and technical requirements as well as co-designed front-end solutions with contracted UX and UI developers.• Project Manager/Scrum Master for projects, functioning as liaison between technical teams, stakeholders, and leadership, reporting status, identifying and mitigating risks, resolving impediments, managing and conducting Scum events (Backlog Grooming, Sprint Planning, Daily Scrum and Retrospectives).• Published mobile applications to iTunes Connect and Google Play.• Managed and provided customer support for product specific issues.ACHIEVEMENTS & ACCOLADES:• Praised by Marketing for providing high quality products and facilitating a pleasant and informative working relationship.SKILLS:• JIRA (Scrum)• Confluence• Snagit• Balsamiq• Desk.com• HockeyApp for Android• TestFlight• JSON API• AS/400• PCI

    • Senior Software Quality Assurance Engineer
      • Mar 2015 - Jan 2016

      PRODUCTS:1) FLP360 – Web and native mobile Salesforce Distributor CRM application supporting thousands of users globally.2) Content Management System (CMS) built on Salesforce platform allowing for support of 46 languages across 161 home office locations.3) ForeverLiving.com – Cloud-based website hosted on AWS utilizing a Jenkins delivery pipeline with content managed via the CMS.CONTRIBUTIONS:• Lead manual testing efforts (Functional, System, Cross-Browser, Responsive Design, Data Validation and Regression) documenting any software bugs identified as well as product enhancements.• Played an integral part in UI design on a custom-built Content Management System (CMS) created on the Salesforce platform.Achievements & Accolades:• Recognized for exceptional attention to detail, timely deliveries, and documentation skills culminating in a request to fill an organizational need for a Business Analyst.SKILLS:• JIRA (Scrum/Kanban)• Confluence• Snagit• TestFlight• AS/400• PCI

  • Aquilon Energy Services, Inc.
    • Business Analyst
      • Sep 2013 - Aug 2014

      PRODUCT:Energy Settlement Network (ESN) – A locally hosted web application utilizing a Jenkins delivery pipeline, which automated the bi-lateral settlement process for wholesale energy participants.CONTRIBUTIONS:• Facilitated the gathering of business needs and review of software solutions with industry partners.• Analyzed and documented end-to-end Business Process Flows, Use Cases, User Stories, Use Case Diagrams, and Activity Diagrams allowing for the success of deliverables.• Worked closely with UI/UX designers on the creation of wireframes.• Assumed role of Scrum Master, managing and conducting Scum events (Backlog Grooming, Sprint Planning, Daily Scrum and Retrospectives) allowing for cross-team communication, product understanding, and process improvements.• Collaborated with the QA team to develop test case scenarios based on specified documentation allowing for better test coverage.SKILLS:• JIRA (Scrum)• Case Complete• Axure• Visio

    • Software Quality Assurance Engineer
      • Jul 2012 - Sep 2013

      PRODUCT:Trading and Back Office Program (TBOP) – Legacy WinForms Energy Trade and Risk (ETRM) application hosted on a Citrix server connecting to a Microsoft SQL Server.CONTRIBUTIONS:• Lead manual testing efforts (Functional, System, Data Validation and Regression) documenting any software bugs identified as well as product enhancements.• Designed and conducted training for QA and Development Team members on wholesale energy trading operations, RTOs, ISOs, and market rules along with product usability and functionality.• Created repeatable test cases in QTP based on technical understanding of product architecture and functionality.ACHIEVEMENTS & ACCOLADES:• Asked to become the organization’s BA for unparalleled attention to detail, business acumen, documentation, and communication skills.SKILLS:• Jira (Scrum)• HP QTP (UFT)• SQL Management Studio• T-SQL

  • Northern Illinois University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Motorcycle Safety Instructor
      • May 2009 - Aug 2014

      I took on this role during my summers because of my passion for motorcycles. As a Motorcycle Safety Instructor (or Rider Coach) I helped hundreds of Illinois residents fulfill the dream of riding a motorcycle. I taught both the Basic Rider and Intermediate Rider Courses. The courses are multimedia training programs designed to teach and improve street riding skills and strategies. Contributions include: • Facilitating classroom learning sessions with students. • Conducting range exercises and student coaching. • Evaluating student performance per the Motorcycle Safety Foundation guidelines and standards

  • Trading Technologies
    • United States
    • Software Development
    • 500 - 600 Employee
    • Software Quality Assurance Engineer
      • Jan 2007 - Apr 2012

      PRODUCT: TT Gateway - Price Server – Windows and Linux based server product providing SSL TCP/IP exchange connectivity and FIX market data delivery. CONTRIBUTIONS: • Developed, documented, and executed test plans and manual test cases (Functional, System, Regression, UAT, Load, Failover, and API) based on requirements and technical understanding of product architecture for CME, CBOT, SGX, BTEC, and SFE TT Price Server software. • Converted existing, repeatable, manual, test cases related to the CME Price Server into Python-based automation tests as well as authored new gateway (back-end) focused automated tests. • Lead the Price Server Quality Engineering Group in the transition from Waterfall to Agile processes. SKILLS: • Quality Center • MKS Integrity • Silk Test • JMeter • VMWare • XML • Python with Eclipse IDE • SharePoint • Wireshark • FIX API

  • LGS Innovations
    • United States
    • Defense & Space
    • 200 - 300 Employee
    • Lab Manager & Contract Property Administrator
      • Feb 2004 - Sep 2006

      While at LGS Innovations I had two roles, Lab Manager and Contract Property Administrator. LAB MANAGER CONTRIBUTIONS: • Engineered complex telecommunication testing platforms as well as designed and built complex network infrastructures. • Provided training and technical support to both customer and product teams. • Held US Government Security Clearance SKILLS: Unix (emacs/vi), Visio, Project CONTRACT PROPERTY ADMINISTRATOR CONTRIBUTIONS: • Engineered and managed a lab property database. • Created, implemented, and trained peers on the Contract Property Management Processes for the organization. • Converted property management system to Sunflower Systems SKILLS: Excel, Sunflower Systems

  • Lucent Technologies
    • United States
    • Telecommunications
    • 200 - 300 Employee
    • Test Environment Operations Engineer & Process Chairperson
      • Jan 1995 - Aug 2003

      PRODUCTS: Non-production 5ESS Landline and Wireless switching systems. CONTRIBUTIONS: • Provided internal customer support to development teams. • Engineered, installed, and maintained landline and wireless system test facilities for 24/7/365 operation. • Documented system lab architecture and procedures. • Lead Co-Op training program by managing training material, organizing training schedules, and training incoming Co-Ops for the organization. • Defined, managed, and trained organization members on processes, roles, and metrics allowing for successful ISO 9001 audits. ACHIEVEMENTS & ACCOLADES: • Elected to chair the Process Management Team for the organization. • Re-developed and implemented the Circuit Board Change Notice Process across three departments, saving approximately $80K/year. SKILLS: Unix (emacs/vi)

Education

  • Purdue University Northwest
    Bachelor of Science (B.S.), Electrical Engineering Technology
    1992 - 1997

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