Experience

EasyPost

• United States
• Software Development
• 200 - 300 Employee

• Senior System Engineer

  • Jan 2023 - Present



Pivotree

• Canada
• IT Services and IT Consulting
• 400 - 500 Employee

• Senior System Architect

  • Mar 2019 - Aug 2022

  - Develop and maintain documentation covering Linux/Bash usage for support teams across three initial companies in the merger- Support legacy Puppet installation and assist with efforts to move to Ansible Tower- Serve as primary Linux resource for Oracle Commerce Managed Support patching on a quarterly basis; Update and confirm steps for OS patching for internal runbooks; Provide lists of active client machines to receive patches; Create and maintain custom scripts to ensure proper service restarts post-patching- Act as a senior Linux and BASH knowledge resource for other support staff - Manage all log shipping for centralized syslog for Oracle Commerce Managed Services; Configure and maintain all customer application log shipping to on prem ELK cluster or Logz.io via Filebeat; Provision on prem Elasticsearch 7.1 cluster with Logstash and Kibana to replace older 2.4 ELK cluster- Provision newly ordered hardware and virtual machines with CentOS, Oracle Linux, or Red Hat Enterprise Linux; Complete system buildout including making configuration changes in Puppet; Ensure environment readiness for DBA or application teams to begin data base or application installation- Troubleshoot problems requiring Tier 3 support across multiple and varied customers- Assist security in multiple PCI-DSS audits by providing technical details- Order and attach iSCSI, NAS, and SAN on prem hosting as well as 3rd party hosting- Manage A Records and CNAMEs for multiple domains- Work with ATG/Weblogic application resources to test and confirm functionality on new OS releases or with applications of a newer revision; Configure keepalived or heartbeat for HAProxy load balancing on Apache/NGINX web servers- Create and manage cron entries and bash scripts requested by customers; Updated legacy Perl scripts for changing needs- Monitor and respond to alerting via Zabbix, Swatchdog, and OpsGenie- Advise Account Managers, Sales, and Product teams on technical details and considerations Show less

• Senior Linux System Administrator

  • Jul 2018 - Mar 2019

  - Order and provision systems from SoftLayer/IBM or SingleHop/INAP including build out of OS, configuration of services, installation of application software, and registration with Puppet configuration manager- Serve as primary Linux resource for Oracle Commerce Managed Support patching on a quarterly basis; Update and confirm steps for OS patching for internal runbooks; Provide lists of active client machines to receive patches; Create and maintain custom scripts to ensure proper service restarts post-patching- Serve as subject matter expert for LVM- Monitor and respond to alerts via Swatchdog, Nagios/Naemon, and PagerDuty- Provision newly ordered hardware and virtual machines with CentOS, Oracle Linux, or Red Hat Enterprise Linux; Complete system buildout including making configuration changes in Puppet; Ensure environment readiness for DBA or application teams to begin data base or application installation- Troubleshoot problems requiring Tier 3 support across multiple and varied customers- Assist security in audits- Order storage, memory, and networking upgrades per customer requests - Update and maintain LDAP client configurations; modify and create LDAP entries as needed- Work with ATG/Weblogic application resources to test and confirm functionality on new OS releases or with applications of a newer revision; Configure heartbeat for HAProxy load balancing on Apache/NGINX web servers- Create and manage cron entries and bash scripts requested by customers; - Work to find a multiple data center solution to address NTP problems- Configure Filebeat and Metricbeat shipping for customer machines- Assist Account Managers in finding solutions for customer requests Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Professional System Administrator

  • Oct 2015 - Jul 2018

• Technical Architect

  • Nov 2013 - Sep 2015



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• AT&T Systems Engineer

  • Oct 2011 - Nov 2013

  In this role I install, manage, and maintain a variety of SPARC and x86 hardware running Solaris 9 and 10, Red Hat Enterprise Linux 5.x and 6.x, as well as VMWare ESX 5.0. This includes all aspects of physical installation of the hardware as well as OS installation (Solaris Jumpstart and Red Hat Kickstart) and tuning (kernel tuning, tcp tuning, etc) as well as the installation and management of a wide variety of required packages. Beyond this, I am responsible for asset management and tracking as well as secure retirement and destruction of End-of-Life hardware. Other functions of the job require a familiarity with Red Hat Network Satellite server management, Networked storage and Storage Area Networks, Nagios, and fabric switching. Show less

• AT&T CDE Project Manager

  • Jul 2011 - Oct 2011

  - Work as a point of contact for Consumer Digital Experience (AT&T eCommerce) with various internal and external teams- Provide leadership and drive progress on the creation, design, and implementation of projects in which multiple groups are required- Interface with system administrators and technical leadership to determine technical requirements for various projects- Report progress and roadblocks to management and stakeholders - Track and record purchase orders, invoices, and deliver receipts- Audit hardware purchases going back a period of five years Show less



CSS Corp

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• AT&T Tier 1 Lead Engineer

  • Apr 2009 - Jul 2011

  - Provide monitoring of web facing and internal facing components of Consumer Digital Experience (AT&T eCommerce)- Communicate with other AT&T teams and 3rd party employees to resolve issues as they happen real-time- Provide data to On-Call engineers and assist in triaging issues- Monitor logs and application output for reoccurring issues using Nagios, SiteScope, Oracle Weblogic, and log tailing- Create and maintain tickets on issues within production code via Atlassian Jira- Replicate the customer experience through TeaLeaf applications- Modify scripts for use with Keynote.com to assess site availability - Write scripts to test code prior to production release- Handle basic system administration duties across several Solaris clusters including disk management, log archiving, rebooting instances, and resubmitting failed orders- Assist in Release Management of staged and tested code into production- Craft and update documentation hosted locally and on a team accessible Atlassian Confluence Wiki- Provide monthly and annual reports tracking service level agreement compliance as well as noting any recurring problems- Act as the principal point of contact between CDE and Tier 1- Interview prospective new hires- Train and mentor new and offshore team members Show less

• Netgear Prosafe Business Systems Engineer

  • Jan 2009 - Apr 2009

  - Provide technical assistance to customers using Netgear ProSafe and ReadyNAS devices- Perform initial setup and configuration of various devices throughout the Netgear Prosafe line- Troubleshoot customer VPN and WAN connectivity issues- Advise on network design and implementation based on an in depth product knowledge- Configure and update Netgear Prosafe lab equipment including routers, layer 2 and layer 3 switches, wireless access points, wireless controllers, vpn concentrators, and print servers- Update documentation hosted on a team accessible TWiki based wiki- Assist with interoperability issues between OSes for customers as well as in the Netgear Prosafe Lab Show less

• Salesforce.com Customer Success Manager

  • Sep 2008 - Jan 2009

  - Meet with customers making use of Salesforce.com hosted CRM in an attempt to improve user experience and knowledge- Provide documentation and examples of automation for Customer Relationships using Salesforce.com- Advise customers on scaling their implementation up or down depending on need



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Cisco Partner Reseller Helpline Agent

  • Mar 2007 - Sep 2008

  - Provide on demand information concerning Cisco security products such as ASA and PIX Firewalls and VPN software as well as wireless products such as access points - Assist customers in network design - Create a Bill of Materials based on customer needs and input - Help customers understand licensing models - Explain Smart Net product coverage - Provide on demand information concerning Cisco security products such as ASA and PIX Firewalls and VPN software as well as wireless products such as access points - Assist customers in network design - Create a Bill of Materials based on customer needs and input - Help customers understand licensing models - Explain Smart Net product coverage



IPC International Corporation

• Salt Lake CIty, UT

• Lieutenant/Assistant Director

  • Jun 2004 - Mar 2007

  - Train security officers in proper security methods and report writing - Track time sheets and submit payroll - Perform physical security operations - Assist shopping center customers - Administer first aid as needed - Work with loss prevention offices and Salt Lake City Police Department when required - Train security officers in proper security methods and report writing - Track time sheets and submit payroll - Perform physical security operations - Assist shopping center customers - Administer first aid as needed - Work with loss prevention offices and Salt Lake City Police Department when required