Experience

Simple Finance

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Operations Agent

  • Apr 2020 - Present



Riley Ryan Illustration

• Freelance Illustrator

  • Aug 2017 - Present



Modsy

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Merchandise Customer Success Associate

  • Oct 2019 - Mar 2020

  Interact directly with customers daily to resolve customer inquiries and help troubleshoot issues through chat, phone, and email Connect with contractors as necessary to meet bail-out completion deadlines Partner with stylists to ensure customers’ needs and requests are successfully captured in designs Strictly adhere to customer follow-up expectations Gather and record detailed feedback given by customers Contact retailers for all order-related issues including but not limited… Show more Interact directly with customers daily to resolve customer inquiries and help troubleshoot issues through chat, phone, and email Connect with contractors as necessary to meet bail-out completion deadlines Partner with stylists to ensure customers’ needs and requests are successfully captured in designs Strictly adhere to customer follow-up expectations Gather and record detailed feedback given by customers Contact retailers for all order-related issues including but not limited to delays, replacements, and cancellations Advocate on behalf of Modsy customers, relaying customer sentiment and feedback to the rest of the team Review and approve submitted customer photos and measurements and assign them to contractors to begin 3D model construction Show less Interact directly with customers daily to resolve customer inquiries and help troubleshoot issues through chat, phone, and email Connect with contractors as necessary to meet bail-out completion deadlines Partner with stylists to ensure customers’ needs and requests are successfully captured in designs Strictly adhere to customer follow-up expectations Gather and record detailed feedback given by customers Contact retailers for all order-related issues including but not limited… Show more Interact directly with customers daily to resolve customer inquiries and help troubleshoot issues through chat, phone, and email Connect with contractors as necessary to meet bail-out completion deadlines Partner with stylists to ensure customers’ needs and requests are successfully captured in designs Strictly adhere to customer follow-up expectations Gather and record detailed feedback given by customers Contact retailers for all order-related issues including but not limited to delays, replacements, and cancellations Advocate on behalf of Modsy customers, relaying customer sentiment and feedback to the rest of the team Review and approve submitted customer photos and measurements and assign them to contractors to begin 3D model construction Show less



Gameday Media

• United States
• Fundraising
• 1 - 100 Employee

• Graphic Designer

  • Jul 2019 - Sep 2019



Hanna Andersson

• United States
• Retail
• 300 - 400 Employee

• Customer Care Representative

  • Aug 2018 - Jan 2019



Kaman's Art Shoppes, Inc

• Gurnee, Illinois

• Caricature Artist

  • May 2015 - Nov 2015

  Drawing caricatures, interacting with guests, doing inventory, framing and matting, demonstrating caricatures Drawing caricatures, interacting with guests, doing inventory, framing and matting, demonstrating caricatures