Experience

Fort Pierce Utilities Authority

• United States
• Utilities
• 1 - 100 Employee

• Sales Account Executive

  • May 2022 - Present



KYOCERA Document Solutions Southeast, LLC

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Account Executive

  • Nov 2021 - May 2022

  • Brought 4 customers back who went to a competitor. • Worked closely with existing clients to uncover potential areas of service expansion by presenting recommendations to the decision-making team. • Perform regular check-ins with existing account holders to ensure their needs are being met. Thus, resulting in an annual retention rate 4 percentage points above plan. • Brought 4 customers back who went to a competitor. • Worked closely with existing clients to uncover potential areas of service expansion by presenting recommendations to the decision-making team. • Perform regular check-ins with existing account holders to ensure their needs are being met. Thus, resulting in an annual retention rate 4 percentage points above plan.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• • Apr 2018 - Nov 2021

  • Team Lead and SME in FirstNet.• Out of 200 sales representatives, ranked top 20.• Built rapport with potential customers to overcome objections and regularly exceeded sales targets.• Developed and implemented training standards and materials for the South Florida In-Home Experts• Determined gap analysis and enhanced existing processes to maximize the current workforce.

• • Feb 2014 - Apr 2018

  • Managed 40 Retail Sales Consultants & drove results in 3 different locations.• Mentored 15 sales staff into promotions and sales managers.• Analysed statistical data relative to sales goals and developed tailored training utilizing SuccessFactors, motivational coaching, and continuous feedback. All resulting to enhance company culture and to improve store goals.• Developed district sales workshops to increase store revenue, exceed monthly goals, and to develop strong logistical skills. • Oversaw the inventory of 1500 products including verifying chargebacks and adjustments. Show less

• • Aug 2009 - Feb 2014

  Extensive customer service and sales experienceSuperior proficiency with e-mail, Internet, and MS Office applications such as Word, Access and ExcelStrong skills in building professional relationships with a diverse client baseOutstanding facility in explaining and promoting product benefits and featuresExcellent oral and written communication skillsHigh problem-solving and negotiation skills



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Intelligence Analyst / Technical Chief

  • Aug 1999 - May 2007

  • Installed, operated, and maintained computer systems, routers, switches, and encryption devices to provide network communications assets to an organization of 150 individuals. • Oversaw Local Area Networking, to include running cable to end-user systems, providing network updates, and administered telecommunications through Cisco Call Manager. While maintaining 100% network connectivity for end-user systems, help desk issues were resolved. • Identify and solve complex problems in highly dynamic environments. • Worked independently and efficiently in delivering insightful, well-supported, and clear intelligence analysis that enables informed decision-making. • Led team of 65 personnel in work assignments, scheduling, performance reviews, disciplinary action, and long-term career planning/development/promotion. Show less