Mika Kujanpaa
Chief Marketing Officer at Brooks Pest Control- Claim this Profile
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Bio
Jeri Larsen
Mika is the nicest person in the room--any room--but always is thinking the deepest. He'll ask the questions no one else has thought of but should have. He takes care of customers better than anyone, is great at selling and upsells, is a fantastic trainer and coach, and is the guy that the entire team looks up to--whether he's managing them or not. He will bolster any organization by taking them farther, improving their culture, and driving them to think deeper than they ever have before. He is amazing.
Jeri Larsen
Mika is the nicest person in the room--any room--but always is thinking the deepest. He'll ask the questions no one else has thought of but should have. He takes care of customers better than anyone, is great at selling and upsells, is a fantastic trainer and coach, and is the guy that the entire team looks up to--whether he's managing them or not. He will bolster any organization by taking them farther, improving their culture, and driving them to think deeper than they ever have before. He is amazing.
Jeri Larsen
Mika is the nicest person in the room--any room--but always is thinking the deepest. He'll ask the questions no one else has thought of but should have. He takes care of customers better than anyone, is great at selling and upsells, is a fantastic trainer and coach, and is the guy that the entire team looks up to--whether he's managing them or not. He will bolster any organization by taking them farther, improving their culture, and driving them to think deeper than they ever have before. He is amazing.
Jeri Larsen
Mika is the nicest person in the room--any room--but always is thinking the deepest. He'll ask the questions no one else has thought of but should have. He takes care of customers better than anyone, is great at selling and upsells, is a fantastic trainer and coach, and is the guy that the entire team looks up to--whether he's managing them or not. He will bolster any organization by taking them farther, improving their culture, and driving them to think deeper than they ever have before. He is amazing.
Experience
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Brooks Pest Control
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United States
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Environmental Services
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1 - 100 Employee
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Chief Marketing Officer
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Jul 2022 - Present
I am the Chief Marketing Officer here at Brooks Pest Control. I'm actively working to improve and grow our inside sales department and sales men and women, increase lead generation, and work with partners to manage our marketing efforts from google analytics, to website development. I am the Chief Marketing Officer here at Brooks Pest Control. I'm actively working to improve and grow our inside sales department and sales men and women, increase lead generation, and work with partners to manage our marketing efforts from google analytics, to website development.
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Greenix
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United States
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Consumer Services
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200 - 300 Employee
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Customer Service Manager
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Jun 2021 - Jun 2022
I was promoted to be the Customer Service Manager for Greenix! In this role, I grew Customer service from a team of 40 to 80 people with a combination of both in-person and remote agents. With my 6 Team Leads, we created a positive culture that encouraged and rewarded personal improvement and success, as well as team improvement and success. My sincerest desire for everyone on my team is for them to become the best version of themselves as individuals in their personal life, and as agents at work. I know that the better we take care of and connect with our agents, the better our agents will take care of and connect with our customers. This showed in our accomplishments here! Show less
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Pro Support Manager
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Feb 2020 - Jun 2021
As Pro Support Manager, I led a team of call center agents providing internal support for Greenix's Service Professionals and D2D Salesforce.
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Skipio
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United States
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Software Development
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1 - 100 Employee
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Technical Consultant
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Dec 2018 - Jan 2020
Understanding the ins and outs, tips and tricks of our software, I train our resellers how to be their own support for the people they sell our software to. I also handle the personal consulting, the "white glove" treatment for our customers who pay $200 per hour to learn about Skipio. During our meetings I train our customers on advanced features and walk them through how to set it up on their own. We discuss their business texting strategy and overcome their biggest pain points. Overall, I find ways help them optimize their Skipio usage and achieve higher success. Show less
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Customer Service Specialist
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Sep 2018 - Dec 2018
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Education
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2018 - 2022
Utah Valley University
Communications, Business/Corporate Communications
Community
