Experience

Bitcom

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Digital Business Manager

  • Jan 2019 - Present

  Bitcom is a Full-Service Digital Solution Company that offers innovative digital solutions and services to SMEs, Non-Profit, Governments and Corporates. My Responsibilities are: • Managing client expectations with day-to-day reporting and explanation of requirements of analysis, specification, and design of digital projects on a technical and non-technical basis • Leading the team in building highly customer-focused and effective software solutions, addressing customer issues/escalations and production support to the existing systems. • Conducting User Research (UX Research) and usability studies, collaborating with designers, developers, and research teams throughout the process • Working with cross-function teams, determining and documenting functional specifications, use cases, and workflow process diagrams using interviews, document analysis, product research, requirements workshops, surveys, site visits, business process descriptions and scenarios. • Monitoring and evaluating product performance to facilitate continuous iteration and improvement • Overseeing requirements discovery, solution design, user story writing, feature development, and user acceptance testing Show less