Experience

CBD American Shaman

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• IT Specialist

  • Jul 2021 - Present

  • Hired to take sole ownership of all IT projects and systems from MSP • Worked with CFO to built and deployed plan to transition from MSP • Planning and deploying of hardware, software and security systems. • Built networks from the ground up and maintained those systems • POS configurations • Built and maintained backups • Digital signage deployments • Maintained Windows Server environment including AD, Group Policy and file sharing. • Worked in store-front environments as well as industrial.



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Tech Support Specialist

  • Nov 2020 - Jul 2021

  • Environment mostly consisting of Window 7, 10 and Citrix based applications. • Provisioning, configuring, and deploying of cell phone through Verizon. • Monitored and updated user groups and permissions, using Active Directory & Group Policy. • Deployed and maintained ‘Work From Home’ infrastructure during COVID pandemic. • Assisted in developing standards for computer images and maintaining those images. • Accurately document instances of desktop equipment failure, repair, removal, and installation. • Work closely with Networking, Sysadmin and Endpoint Teams to ensure efficient operation of the desktop computing environment. • Primary applications were Allscripts, Groupcast, Microsoft Office 365, eCare, Citrix



OptumCare Medical Group

• United States
• Medical Practices
• 1 - 100 Employee

• Desktop Support Tier 2

  • Aug 2020 - Nov 2020

• Desktop Support Tier 1

  • Oct 2018 - Aug 2020

• Service Desk Tier 1

  • Jul 2018 - Oct 2018



Wide Open West

• Telecommunications
• 200 - 300 Employee

• Desktop Support Specialist

  • Jun 2018 - Jul 2018



IT Tech Direct

• Colorado Springs, Colorado Area

• IT support for government contract

  • May 2018 - Jun 2018

  Due to the secure nature of this job I can not give a description Due to the secure nature of this job I can not give a description



Rocky Mountian Flower

• Pueblo, Colorado Area

• Rocky Mountian Flower

  • Oct 2017 - May 2018

  Fueled, taxied and hangered planes. Manage invoices, fuel amounts and express customer service. Fueled, taxied and hangered planes. Manage invoices, fuel amounts and express customer service.



Black Box

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Specialist

  • Apr 2007 - Feb 2017

  Successfully managed large scale hardware deployments across the US Earned solid reputation for resolving complex issues and providing exceptional customer service. Both support for onsite and remote customers Assisted users with policies and procedures for setting up conference calls, new accounts, web/ network presentations and voice mail. Managed southern division cell phone accounts and hardware/service procurement Leveraged extensive experience in multiple operating environment including mainframe connectivity, Windows XP/Vista/7/8/10 workstation and Server 2003/2008. Escalated issues as needed and maintained communication with customer and Technical teams. Extensively utilized Spiceworks and Altiris to record and track issues. Supported the connectivity of Citrix published applications and the workstations accessing them Maintained the backup schedule, content and offsite removal of media to Iron Mountain Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.



Walmart

• Tullahoma, TN

• Walmart Associate

  • Jun 2006 - Apr 2007

  Pushed carts, helped customers, and general cleaning. Pushed carts, helped customers, and general cleaning.



Tullahoma Aviations

• Tullahoma, TN

• Tullahoma Aviations

  • Jul 2003 - Jun 2006

  Fueled, taxied and hangered planes. Managed front desk, wrote invoices and kept track of fuel deliveries. Fueled, taxied and hangered planes. Managed front desk, wrote invoices and kept track of fuel deliveries.



DAACs n Media

• Shelbyville, TN

• DAACs n Media

  • Nov 2005 - Dec 2005

  Checked in and repaired computers that were brought in by customers. General cleaning as well. Checked in and repaired computers that were brought in by customers. General cleaning as well.