Digital Marketing Project Manager

• Feb 2023 - Present

Salesforce Commerce Cloud Consultant

• May 2022 - Jan 2023

> Managing complex Salesforce Commerce projects in a cross clouds environment following Scrum methodology > Working very closely with clients to understand their business processes and requirements > Being the interface between client and technical Salesforce consultants to ensure the requirements are translated into solutions > Managing complex Salesforce Commerce projects in a cross clouds environment following Scrum methodology > Working very closely with clients to understand their business processes and requirements > Being the interface between client and technical Salesforce consultants to ensure the requirements are translated into solutions

E-Commerce Project Leader

• Sep 2020 - Apr 2022

> Handling monthly launches and major launches from Swatch stories: product creations, content updates, validation, design proposals, coordination with the team and other departments (IT, marketing, product, Club), for both Salesforce Commerce Cloud and Magento platforms. > Project management for ecommerce developments.> Drive & check online-store’s content optimization on a global level, as well support for markets, handling request from markets and monitor ecommerce if necessary.> Handling market needs and provide training if applicable.> Review and monitor online analytics for visitors’ behaviour using GA and PBI, handling daily merchandising adaptations according to sales.> Support ecommerce teams and other departments in HQ with their newsletter campaigns and use of newsletter tool to ensure smooth use of Emarsys. > Handling strategy, testing and implementation of marketing automation.

Junior E-Commerce Project Leader

• Aug 2018 - Aug 2020

> Coordination of product launches> E-Merchandising analyze> Support for markets > Project management for ecommerce development> Special activation coordination> Marketing automation development> Newsletter content coordination

Digital Project Manager Assistant

• Sep 2017 - Jul 2018

> Project realization: drafting of proposals for customers, planning, brief report for teams, resource management, customer contact, coordination of services, development of digital strategies and their implementation > Customer training in the use of their back office _______________________________ > Réalisation de projet dans leur globalité : rédaction d’offre pour les clients, planning, rédaction de briefs à destination des équipes, gestion des ressources, contact client, coordination des prestations, recettage, alimentation, développement de stratégie > Rédaction de notice et formation des clients à l’utilisation de leurs back offices

Communication officer for the Forum Blanc

• Nov 2017 - Jun 2018

> Animation of the twitter page > Animation of a live tweet during the conferences > Recommandation for the next edition _______________________________ > Animation de la page twitter du Forum Blanc > Animation d'un live tweet lors de l'évènement > Recommandations pour l'édition suivante > Animation of the twitter page > Animation of a live tweet during the conferences > Recommandation for the next edition _______________________________ > Animation de la page twitter du Forum Blanc > Animation d'un live tweet lors de l'évènement > Recommandations pour l'édition suivante

Customer Service Manager Assistant

• Apr 2017 - Aug 2017

> Audit of customer service performance > Creation of service’s activity reports for the brand portfolio > Processes development allowing the smooth running of the Customer Service > Improvements of the Enterprise Resource Planning SalesForce Service CIoud > Further development of the Salomon inhouse online training tool > Event organization _______________________________ > Audit de la performance du service client > Rapport d’activité du service pour chaque marque > Rédaction des processus permettant la bonne marche du consumer service > Améliorations dans SalesForce Service CIoud > Coopération avec la marque Salomon sur un outil de training en ligne > Organisation évènementielle

Market research executive

• Dec 2015 - May 2016

> Assessment of the needs concerning the practice of sport in a club and satisfaction assessment of John Mitchel's G.A.A. Club > Creation and administration of questionnaires > Data collection, analysis and report _______________________________ > Evaluation des besoins concernant la pratique de sport en club et étude de satisfaction du club > Création et administration de questionnaires > Collecte des données, analyse et rédaction d'un rapport en anglais

Market research executive

• Nov 2014 - Jun 2015

> Assessment of the needs concerning the continuing education in a professional environment > Creation and administration of questionnaires > Data collection, analysis and report _______________________________ > Evaluation des besoins concernant la formation continue en milieu professionnel > Création et administration de questionnaires > Collecte des données, analyse et rapport > Assessment of the needs concerning the continuing education in a professional environment > Creation and administration of questionnaires > Data collection, analysis and report _______________________________ > Evaluation des besoins concernant la formation continue en milieu professionnel > Création et administration de questionnaires > Collecte des données, analyse et rapport

Marketing assistant

• Aug 2014 - Oct 2014

> Creation of marketing document > Negotiation of partnership with retirement houses > Activities of coordination, information and welcoming (secretary training) _______________________________ > Création de documents publicitaires > Négociation de partenariats avec les résidences et organismes pour ainés > Constitution du profil des résidents et préconisations selon les besoins identifiés > Activités de coordination en interne, de suivi, d’information et d’accueil (formation secrétariat)

Market research executive

• Dec 2013 - Jun 2014

> Assessment of the scholar institution > Creation and administration of questionnaires > Data collection, analysis and report _______________________________ > Etude de satisfaction d’établissement scolaire > Création et administration d’un questionnaire > Collecte des données, analyse et rédaction d'un rapport > Assessment of the scholar institution > Creation and administration of questionnaires > Data collection, analysis and report _______________________________ > Etude de satisfaction d’établissement scolaire > Création et administration d’un questionnaire > Collecte des données, analyse et rédaction d'un rapport

Telephone solicitor

• Jan 2014 - May 2014

> Prospects assessment > Phone selling _______________________________ > Qualification des prospects > Vente par téléphone d’un Business Game à des responsables de formation > Prospects assessment > Phone selling _______________________________ > Qualification des prospects > Vente par téléphone d’un Business Game à des responsables de formation