Instructional Designer I

• Feb 2020 - Present

Contractor/eLearning Developer

• Apr 2019 - Oct 2019

Learning and Performance Consultant

• Jan 2015 - Mar 2019

Design and develop training content for audiences ranging in skills, abilities, and roles, including onboarding learning paths for delivery both asynchronously and virtual synchronous. Create asynchronous interactive CBTs in Articulate Storyline using sound learning methods, formative assessments, and accessibility functionality. Format and enhance visual and audio through Camtasia, SnagIt, Audacity, and Photoshop. - Contributed to $2.9M savings by increasing virtual and on-demand training solutions within newly created ‘Virtual University’. Consolidated learning opportunities from multiday workshops to series of virtual learning opportunities. - Published SCORM compliant deliverables as LMS Administrator to both Cornerstone and Meridian including compliance with Section 508 standards. - Achieved consist 4.5+ rating on 5-point scale by Leading/Co-leading projects from analysis through evaluation. - Boosted successful onboarding of new commercial insurance agents through implementation of 12-week onboarding program (Thrive) leveraging asynchronous, synchronous, virtual, and face-to-face scenario-based learning methods. > Innovated accompanying board game to reinforce learning objectives. Show less

Performance Improvement Specialist

• Nov 2008 - Jan 2015

Created live classroom training programs and virtual learning paths using various modalities to support all learning styles and expense management initiatives. Generated training reports to showcase necessary metrics data for leadership. - Met client requests by launching face-to-face training workshops and training at monthly meetings. Reduced need to present multiple trainings, enabling training of masses using standardized material. - Introduced virtual training courses through Fugent/WebEx platform, meeting training needs of agents and associates dispersed across 200 insurance agencies within 600-mile territory including NY, NH, VT, and ME. > Slashed travel expenses by thousands of dollars while maintaining training objectives. Program was foundation for ‘National Academy’s’ increased adoption of virtual delivery as a standard. Show less

Training Specialist

• Nov 2007 - Nov 2008

Facilitated tailored approach for hundreds of professionals, focused on adult learning principles and use of ADDIE methodology for developing numerous workshops. - Analyzed new application rollouts, attended Train-the-Trainer (TTT) sessions, and assumed primary instructor role.¨ Delivered quarterly onsite meetings for national technical trainers and quarterly development sessions for national sales technical specialists. Hosted TTT sessions and supported with associate development through new technologies. - Partnered with cross-functional teams to present demonstrations and experiential case studies for quoting and binding policies using quality underwriting techniques and effective sales skills. - Developed self-study modules for use by insurance agents on sales, product, and systems; hosted on Meridian LMS. Show less

Sr. Analyst, IT Training

• Jan 2006 - Nov 2007

Conceived, facilitated, and maintained information technology training curriculum. Assembled yearly training schedule.¨ Championed proficiency in new sales applications and regional adoption. Authored ‘Technical Tips’ newsletter as a teaching, retention, and follow-up tool. Increased knowledge of agency systems via group or 1:1 coaching. - Assessed appropriate delivery methods, efficacy of training programs, and recommended continuation or retirement. - Initiated and managed 30-hour ‘Start Smart’ program, promoting best practices with sales applications, quote-to-bind processes, service, and retention. Show less

Owner: Training, Curriculum Development, Author and Consultant

• Jun 1996 - Dec 2005

- Contracted with clients and secured RFPs to design, develop, and/or facilitate technical courses for standard and proprietary software processes. - Collaborated with key decision-makers regarding training solutions and compliance with regulatory requirements. - Assisted in grant writing process for funding for training and worked with NYS Department of Insurance for continuing education credit approval. - Developed and delivered various individual and group training programs. - Contracted with clients and secured RFPs to design, develop, and/or facilitate technical courses for standard and proprietary software processes. - Collaborated with key decision-makers regarding training solutions and compliance with regulatory requirements. - Assisted in grant writing process for funding for training and worked with NYS Department of Insurance for continuing education credit approval. - Developed and delivered various individual and group training programs.

Director of Education and Professional Development

• Sep 1990 - Jun 1996

- Oversaw all aspects of education department, including planning and implementation of all continuing education courses, orientation, seminars and award events. - Managed all aspects of education department budget. - Supported the selection and evaluation of instructors; created advertising materials and press releases; handled public and student inquiries; maintained student and course records and database of ethics/arbitration cases. - Advocated for REALTORS at the State level through attendance at appropriate public meetings, communications and through the Department of State for continuing education credits based on educational content Show less