Experience

The Residences at The Chateaux

• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Oct 2019 - Present

  • Leads a team of 20 Concierge, Front Desk agents, Bellmen, and Drivers providing service to 114 resident owner families and transient guests. • Oversees weekly Operations meeting to plan strategy for providing legendary service. • Managed Sundance Festival project to ensure procurement of high demand tickets for owners, timely transportation, and controlled costs. • Quickly develops a rapport with discerning guests when responding to guest satisfaction surveys. • Collaborates with other departments to ensure owner satisfaction and timely implementation of their feedback. • Supervises arrival experience and inspects all guest rooms to uphold high cleanliness standards. • Performs all operational tasks including but not limited to: Managing Department Budget, Scheduling, Labor and Resource Management, Time Keeping, Interviewing, Training, Coaching and Mentoring, Daily and Monthly Reporting, and Purchasing. Show less



The Venetian Resort Las Vegas | Las Vegas Sands Corp.

• Concierge

  • Apr 2019 - Sep 2019

  • Used knowledge of city’s offerings to create unique itineraries including show tickets, tours, transportation, hotels and more. • Liaised with several other departments to coordinate multiple guest requests and ensure guest satisfaction. • Maintained 4-star, 5-diamond service in all interactions and ensured all guests had a positive experience. • Used knowledge of city’s offerings to create unique itineraries including show tickets, tours, transportation, hotels and more. • Liaised with several other departments to coordinate multiple guest requests and ensure guest satisfaction. • Maintained 4-star, 5-diamond service in all interactions and ensured all guests had a positive experience.



Park MGM Hotel

• Concierge Supervisor

  • Sep 2011 - May 2018

  • Oversaw over 30 team members in several different locations. • Effectively coached team through formal shops and observations to transition to new hotel brand. • Implemented Concierge pre-arrival program that enhanced brand loyalty and drove revenue. • Developed new front office on-shift practices that were adopted property-wide, and that enhance employee knowledge and engagement. • Oversaw over 30 team members in several different locations. • Effectively coached team through formal shops and observations to transition to new hotel brand. • Implemented Concierge pre-arrival program that enhanced brand loyalty and drove revenue. • Developed new front office on-shift practices that were adopted property-wide, and that enhance employee knowledge and engagement.