Experience

Bienes Raices

• Real Estate
• 700 & Above Employee

• Buyers Agent

  • Apr 2015 - Present



Real Resorts

• 1 - 100 Employee

• Relaciones públicas

  • May 2005 - Oct 2010

  Acted and served as “manager on duty” twice a week and performed duties as assigned. - Responsible for managing concierge staff and Frontdesk - Perform responsibilities of evaluating, counseling and supervising the staff - Conduct meetings to review hotel standards, departmental procedures and operating issues - Create and produce reports for General Manager. - Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper standards. - Ensure that all accounting transaction and cash handling procedures are in compliance. - Conduct regular monthly meetings with staff to address current initiatives, projects and long-term goals. - Recruit, hire, training new staff. - Develop monthly training items and cross training with other departments. - Monitor guest satisfaction and respond to guest concerns, and inquiries. - Prepared function sheets at the weekly management meeting. - Revised and developed the weekly work schedule of front desk employees. - Scheduled routine inspections of the Hotel to ensure the appearance of such areas reflects highly on the hotel brand. - Developed and implemented strategies that support achievement of the hotel's goals. - Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes. - Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction. - Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position. - Scheduled employees based on volume, demand patterns and scheduled group travel arrangements. - Participated in formulating selling strategies and rate structures. - Performed quality control audits and ensured hotel credit policies were enforced. - Planned and coordinated room assignment with front desk manager Show less