Lance Logan

Account Manager at HomeTeam Pest Defense
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Contact Information
us****@****om
(386) 825-5501
Location
Woodbridge, Virginia, United States, US

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Credentials

  • Avoiding Common Pitfalls in Customer Success Management
    LinkedIn
    May, 2022
    - Nov, 2024
  • Business Fundamentals for Customer Success Managers
    LinkedIn
    May, 2022
    - Nov, 2024
  • Customer Success Management Fundamentals
    LinkedIn
    May, 2022
    - Nov, 2024
  • Engagement Evaluation Best Practices for Customer Success Management
    LinkedIn
    May, 2022
    - Nov, 2024
  • Engagement Preparation Best Practices for Customer Success Management
    LinkedIn
    May, 2022
    - Nov, 2024
  • Value Realization Best Practices for Customer Success Management
    LinkedIn
    May, 2022
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Jun, 2022
    - Nov, 2024

Experience

  • HomeTeam Pest Defense
    • United States
    • Consumer Services
    • 400 - 500 Employee
    • Account Manager
      • Aug 2022 - Present

  • T-Mobile
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Retail Associates manager
      • Jan 2016 - Feb 2022

      Responsible for opening/closing store and managing incoming and outgoing inventory. Responsible for troubleshooting store issues including networks, printers, and mPOS devices and peripherals in order to maintain store operational. Provided systems and sales training for newly hired associates. Responsible for weekly merchandising changes, which included loading custom software to demo devices and installing them on sales floor.

    • Customer Sales Representative
      • Aug 2013 - Jan 2016

      Actively listen to customers, handle concerns quickly and resolved technical and account level issues efficiently. Consistently exceeded sales goals month over month in an incredibly fast paced environment. Configure customer devices and performed full data migrations across mobile devices.Perform troubleshooting of wireless networks in order to ensure that customers stay connected.Actively use internal documentation in order to assist team members in understanding policies and promotions related to sales functions. Show less

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