Systems Administrator - Pod Lead

• Mar 2021 - Present

Promoted to Pod Lead.

Systems Administrator

• Oct 2020 - Mar 2021

Moved from onsite client onboarding to remote user support

Field Service Technician II

• Aug 2016 - Oct 2020

• Active Directory and Exchange account management• Backup, Patch, Spam and Anti-Virus management• Computer build and image creation• Liaison with customers on site• Windows 8.1 Certification• Documented processes and procedures

Systems Administrator

• Oct 2014 - Aug 2016

Graphic, Web & 3D Print Designer

• Jan 2014 - Jul 2015

• Created multi page commerce website with branded look and feel • Created branded promotional material, including business cards, brochures and displays • Created vector images for screen printing from jpeg files • Photo editing and manipulation • Created 3D models for printing with a 3D printer • Maintained computer systems, network and equipment. • Created multi page commerce website with branded look and feel • Created branded promotional material, including business cards, brochures and displays • Created vector images for screen printing from jpeg files • Photo editing and manipulation • Created 3D models for printing with a 3D printer • Maintained computer systems, network and equipment.

IT Support Specialist

• Nov 2005 - Jan 2014

• Sustained over a hundred nodes with wide range of programs and systems • Qualified, purchased, installed, and maintained server and desktop systems • Created database for tracking Hot Plant production performance • Designed and created former company web site • Created memorial video for retirees • Maintained computer systems, network, and media equipment. • Sustained over a hundred nodes with wide range of programs and systems • Qualified, purchased, installed, and maintained server and desktop systems • Created database for tracking Hot Plant production performance • Designed and created former company web site • Created memorial video for retirees • Maintained computer systems, network, and media equipment.

Reporting Technician/Sceduling Analyst/Team Lead

• Feb 1999 - Nov 2005

• Compile statistical data and report it in meaningful format • Evaluate call trends and schedule agents to meet those needs • Hardware technical resource for entire call center team • Train, manage, and lead teams of 10 to 15 agents • Resource for technical hardware issues for team of 40+ agents • Created database for tracking support agent performance Center Partners was acquired by Qualfon Inc. in 2014 • Compile statistical data and report it in meaningful format • Evaluate call trends and schedule agents to meet those needs • Hardware technical resource for entire call center team • Train, manage, and lead teams of 10 to 15 agents • Resource for technical hardware issues for team of 40+ agents • Created database for tracking support agent performance Center Partners was acquired by Qualfon Inc. in 2014

Copier Repair Technician/Customer Liaison/Warehouse Clerk

• Nov 1991 - Dec 1998

• Managed copier parts supplies in warehouse and technician inventory • Onsite training to teach customers about their newly purchased equipment • Diagnose and repair copier and fax equipment • Created a frequent parts and adjustments manual for local technicians • Managed copier parts supplies in warehouse and technician inventory • Onsite training to teach customers about their newly purchased equipment • Diagnose and repair copier and fax equipment • Created a frequent parts and adjustments manual for local technicians