Experience

Public Health Scotland

• United Kingdom
• Government Administration
• 200 - 300 Employee

• Data Manager (Data Quality Assurance)

  • Aug 2020 - Present

  my role of Data Manager is within the Data Qualty Assurance team. I lead and manage a team who focus on assessing and improving the quality of nationally submitted public health data. I am responsible for the quality assurance of national data including organising and managing national audits on both clinical coding and terminology, developing work plans in consultation with data providers; advising and developing national data standards and definitions to ensure data integrity and consistency across NHSScotland and the UK.I am also responsible for the management of data flows and processing of national cancer audit data sets that feed the corporate databases ensuring the datasets are accurate and fit for purpose. Show less

• Data Management Officer

  • Sep 2017 - Aug 2020

  Responsible for the provision of data management services, as appropriate to business function, which include: monitoring the quality, completeness and timeliness of national data including developing work plans in consultation with data providers.advising and developing national data standards and definitions to ensure data integrity and consistency across NHSScotland and the UK.using expert knowledge of the data set and system processes to investigate data and system problems.Production and development of key performance indicators for quality and completeness. Liaise with hospitals/data providers/outposted staff on the feedback from these indicators, ensuring agreed action plans to improve data quality and completeness are followed up.participate in specific projects to modernise and develop new national data and the quality assessment and improvement of existing datasets to meet the requirements of the National Information & Intelligence Framework and the eHealth strategy. provide analytical support for the team and develop new methods and procedures for highlighting national data quality issues and subsequent cleaning of data on the national files/databases.Liaise with other data management staff to develop and maintain a quality manual which provides a framework for ensuring that data quality assurance programmes are conducted in a consistent manner by Public Health Scotland. Show less



NHS National Services Scotland

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Data Support Officer

  • May 2015 - Sep 2017

  • Responsible for data monitoring of existing datasets with regular liaison with Boards/suppliers. • Providing best practice to enhance existing datasets and also provides support for the development of new data sets/databases. • Responsible for timely and accurate data collection within service area ensuring that all information is subject to standard quality and checking procedures. • Supporting colleagues within the team by developing, maintaining and documenting standard operational procedures relating to data collection processes. Ensuring procedures are accurate and up to date. • Providing training and feedback for team members where required on our Standard Operating Procedures. • Act as the first point of contact for customer queries, responding to and completing requests from customers on related matters, within agreed timelines, and where necessary, develop accurate and concise information and reports to meet the information requirements of the customer. • Preparation of presentations, organising meetings, information updates on operational systems, accurate filling of data collected. • Developing and maintain data quality reports and a queries that can be used to support the data management team and analysts • Supporting Clinical Trials with data management e.g. being aware of clinical trial processes and governance. Show less



Sainsbury's Bank

• United Kingdom
• Financial Services
• 700 & Above Employee

• Workplace Co-ordinator

  • 2014 - 2015

  • Proactively driving and achieving team targets • Delivering feedback to others on all levels giving suggestions for improvement • Creating strong working relationships with all departments • Proactively contribute ideas for process improvement working closely to continuous improvement • Dealing with confidential and sensitive information through administration. • Ensure meeting rooms are tidy and ready for use and carry out a weekly audit of the meeting rooms. • Overall responsibility for the Floor Services operations /standards • Liaise with colleagues on floors to ensure they are happy with service and feedback any comments to the line manager in a weekly report with any recommendations for any service enhancements. • Updating information boards on floors. Show less



RESPONSE

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team manager

  • Aug 2013 - Sep 2014

  • Managing a team of 14-16 Inbound Customer Service Advisors on behalf of Scottish Power • Delivering team meetings/briefs • Ensuring advisors have an understanding of KPIs, goals and objectives • Proactively driving and achieving team targets • Performance managing under performers and recognising/rewarding good performance and implementing/creating performance glide paths • Coaching through call quality scoring/feedback, side by sides and one to ones • Engaging team in order to maintain acceptable absence and attrition figures • Handling customer complaints/escalated calls from advisors ensuring all issues resolved • Chairing disciplinary hearings & investigation meetings • Ensuring myself and my team are always up to date on processes • Delivering feedback to others on all levels giving suggestions for improvement • Creating strong working relationships with all departments • Communication with key stakeholders daily • Proactively contribute ideas for process improvement working closely to continuous improvement • Creating weekly schedules for coaching • Maintaining acceptable levels of absence and attrition by maintaining engagement • Recruitment on a weekly basis Show less