Experience

Paywerx

• United States
• Human Resources Services
• 1 - 100 Employee

• Director of Professional Services

  • Oct 2020 - Present

  Alpharetta, Georgia, United States Paywerx awarded Network Partner Rookie of the Year for 2022. Leading the implementation team. Coordinating tasks for Client conversions. Support for ACA, Accruals, General Ledger, HCM, Payroll, Tax, and Time. Custom report builds and data integrations. Goal setting and performance reviews. Processing for 1000+ small and medium sized business



IsoMetrix Software

• United States
• Software Development
• 100 - 200 Employee

• Scrum Master

  • 2018 - Apr 2020

  Alpharetta, Georgia Served as Scrum Master in managing tasks for BAs, BIs, and IT resources. Accountable for; Budgeting, Finance, Portfolio Management for high priced contracts and managing client expectations for on time delivery. Utilized JIRA and Azure within a Scaled Agile Framework (SAFe) and for cloud-based product (SaaS) hosted with Qliksense and data analytics for governance, risk, and compliance reporting for oil, gas, and mining clients. Utilized Agile and Kanban methodologies for continuous… Show more Served as Scrum Master in managing tasks for BAs, BIs, and IT resources. Accountable for; Budgeting, Finance, Portfolio Management for high priced contracts and managing client expectations for on time delivery. Utilized JIRA and Azure within a Scaled Agile Framework (SAFe) and for cloud-based product (SaaS) hosted with Qliksense and data analytics for governance, risk, and compliance reporting for oil, gas, and mining clients. Utilized Agile and Kanban methodologies for continuous improvement of operations and implement necessary change management. ◼Continuously removed impediments through blending Project Management and technical expertise ◼Successfully managed implementation tasks for clients; standard offering, custom enhancements, product releases from support, while assisting other teams on backlogs ◼Executed System Development and QA of Product releases using automated scripts based on technical issues and Strategic plan ◼Delivered 50 weekly workshops to Inspire passion and new product ideas from Sales Support and Product Manager ◼Facilitated Scrum Master sprints for up to 3 concurrent projects, ranging from $100K-$1M, spanning 3-12 months ◼Managed product backlog of 300 User stories down to 12 for client sign off in under 6 months Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Payroll Manager - Comprehensive Outsourcing Services

  • 2017 - 2018

  United States Oversaw onsite and remote team that assured ADP eTime data approval, importing and processing accuracy. Accountable for $50K budget and leadership functions, including; coaching, mentoring, performance evaluations, continuous improvement initiatives, and maintaining organizational expectations. Coordinated team leadership of 14 associates: Payroll Consultants and Technical Administrators. Served as escalation point for client service requests, data exchange, and product specifications… Show more Oversaw onsite and remote team that assured ADP eTime data approval, importing and processing accuracy. Accountable for $50K budget and leadership functions, including; coaching, mentoring, performance evaluations, continuous improvement initiatives, and maintaining organizational expectations. Coordinated team leadership of 14 associates: Payroll Consultants and Technical Administrators. Served as escalation point for client service requests, data exchange, and product specifications. Delivered C-Level executive reports for analysis, budget, compliance, finance, and forecasting. Performed analysis of change requests, contract, and specifications for quality assurance and deliverables. ◼Managed support tickets, assuring corrective action, troubleshooting of user flows, V Lookups, and analysis while maintaining 100% compliance to regulatory reporting and meeting customer needs ◼Led the integration across 6 products including; payroll, time keeping, reporting using compliance standards within SOX, accounting, and payroll processing ◼Facilitated 26 development meetings across customized EPS payroll teams consisting of 14 members ◼Processed weekly $8M payrolls, while maintaining 98% accuracy and 100% client retention

• Reporting Solutions - Project Lead

  • 2010 - 2017

  Alpharetta GA Led support staff of 17 onsite and offshore associates for migrations, projects, and QA. Managed Tier 3 SQL support for multiple databases, including: Analytics, Payroll, HR, HCM applications, and Time. Served as Project Manager for multiple projects: Siebel CRM implementation and new Analytical Dashboard product using cloud-based technology and mobile application. Acted as point of escalation and SME, coordinating business analysis efforts for Crystal and SQL reports using troubleshooting… Show more Led support staff of 17 onsite and offshore associates for migrations, projects, and QA. Managed Tier 3 SQL support for multiple databases, including: Analytics, Payroll, HR, HCM applications, and Time. Served as Project Manager for multiple projects: Siebel CRM implementation and new Analytical Dashboard product using cloud-based technology and mobile application. Acted as point of escalation and SME, coordinating business analysis efforts for Crystal and SQL reports using troubleshooting steps, matching current reports to client requirements. Coordinated reporting solutions with support teams for ADP National accounts. Performed weekly retrospective with associates to evaluate their performance. ◼Successfully transitioned 200+ ADP users from Citirx CRM system to Siebel CRM, including; training, product release and change management ◼Oversaw strategic plan and budget for the transitioning of 100 clients from Crystal to SQL ◼Collaborated on the implementation for Analytical Dashboards innovative product feature ◼Hosted 75+ monthly training webinars focused on best-practices and driving continuous improvement, while transitioning the initiative to other junior Business Analysts ◼Led daily scrums, using Kanban process to pull tickets rather than assign tickets, resulting in associate initiative ◼Hosted online training session for the reporting product, resulting in the reduction of incoming support calls by 30%, while client count increased an average of 15% annually ◼Identified as Subject Matter Expert (SME) and selected to attend 4 of ADPs “Meeting of the Minds” client events

• Technical Applications Analyst III

  • 2006 - 2010

  Alpharetta, GA Served as business analyst assisting with Client financial files, ADP Payroll applications for Enterprise, PayForce and Vantage General ledger. Assisted in the implementation of new client’s setup and drove continuous improvement efforts on documentation for internal users and external clients. Analyzed, corrected and developed support center client SQL statements, data exchange files.  ◼Performed database query support for internal client users across 4 regions, multiple products… Show more Served as business analyst assisting with Client financial files, ADP Payroll applications for Enterprise, PayForce and Vantage General ledger. Assisted in the implementation of new client’s setup and drove continuous improvement efforts on documentation for internal users and external clients. Analyzed, corrected and developed support center client SQL statements, data exchange files.  ◼Performed database query support for internal client users across 4 regions, multiple products ◼Achieved Top 5% for number of resolved client cases and reduction of resolution time ◼Led 26 product development meetings for new user interface for all financial products ◼Conducted 50+ monthly GL webinars for client training, Implementation, and Sales teams ◼Drafted 52-page output file formatting guide detailing client exports of financial data