Nivedh Sudhir
System Engineer at Smart Vision- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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Malayalam -
Topline Score
Bio
Credentials
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CCNA certified (R&S)
Cisco
Experience
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Smart Vision for Information Systems
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United Arab Emirates
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IT Services and IT Consulting
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100 - 200 Employee
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System Engineer
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May 2018 - Present
Managing 200+ Self Service machines in Dubai, Sharjah ,Ajman Regions of UAE and closing the tickets within 2 hour deadline. Finding and Resolving the root cause of the issue by analysing the log files of the Kiosk. Coordinating with backend support of the kiosks to resolve technical issues. Coordinate, monitor, and troubleshooting to isolate and diagnose common system problems, backup and events to ensure continuous functioning. Communicating with back office, escalating to the concern departments to resolve issues. Show less
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Super Quality Est
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United Arab Emirates
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Mechanical Or Industrial Engineering
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1 - 100 Employee
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IT Network Specialist
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May 2015 - Apr 2018
Assists with administering and maintaining IT system/s and infrastructure Ensures a daily backup of all production systems and a periodic backup of non-production systems. Assists with administering and maintaining all networks Manages Internet connections Performs basic and more complex troubleshooting, backup, archiving, and disaster recovery. Installs and upgrades computer software and network equipment. Creates network and email accounts for new users. Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary. Updates company phone lists and email address book. Maintains and updates Micros/POS menu items’ prices as well as programs new menus in the system. Answers all basic trouble calls/emails and enters work orders into our tracking software. Administers and maintains local and web-based versions of our tracking software. Administers and maintains Internal Systems programs as well as operating systems. Interacts with users to resolve basic and complex help desk issues in a timely manner Acts as support to guests if site staff cannot solve a problem. Analyze and isolate issues, troubleshoot problems reported by users Administer servers, desktops, printers, routers, switches, firewalls, software, security updates and patches Show less
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HGS - Hinduja Global Solutions
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Network Support(TSE),CS3
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Dec 2013 - Jan 2015
Responsible for providing operational support for broadband customers via Chat and Remedy trouble tickets Created/ Tracked/ Resolved Incidents using Remedy Ticketing System. Configure Connections in variety of DSLAM’s , ATM Switches and BroadbandRemote Access servers of various manufacturer like Cisco/ Redback/ Alcatel/ Nortel Passport / Calix / Lucent / OCCAM Remotely access Network equipment via Telnet, SSH2 Protocols to troubleshoot device and network issues Addition, Modification and Disconnection of services. Changed pin assignments in DRS and Metasolve for nondedicated facilities. Mentor and train new and existing team members as needed. Show less
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Twin Info Solutions Pvt. Ltd.
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India
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Information Technology & Services
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1 - 100 Employee
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Network Administrator
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Nov 2012 - Aug 2013
Established networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards Installed, supported and maintained new hardware and software infrastructure Set up user accounts, permissions & passwords Ensured that all IT equipment complied with industry standards Carried out troubleshooting, installation and fixing software and hardware issues of client computers Established networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards Installed, supported and maintained new hardware and software infrastructure Set up user accounts, permissions & passwords Ensured that all IT equipment complied with industry standards Carried out troubleshooting, installation and fixing software and hardware issues of client computers
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Education
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2007 - 2012
East Point College Of Engineering And Technology
Bachelor of Engineering (BE), Information Technology
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