Experience

PlanetArt

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Talent Acquisition Specialist

  • Jan 2023 - Present

  • Manages the recruiting lifecycle from the Hiring Manager intake meeting through the offer. • Works closely with Hiring Managers and other Talent Acquisition team members on recruitment strategies and best practices • Manage the entire candidate experience from initial outreach through the offer stage. This also includes conducting candidate screening calls. • Keeps and nurtures an active pipeline of candidates for critical positions. • Uses LinkedIn Recruiter, Indeed, and other job boards to source candidates proactively. • Uses our Applicant Tracking System, to screen, disposition, and communicate with candidates. • Maintains the recruitment master file with updates and progress reports. • Coordinate with hiring managers for requisition reports and updates. Show less



Armanino LLP

• United States
• Accounting
• 700 & Above Employee

• Talent Partner

  • Apr 2022 - Oct 2022

• Talent Partner

  • Apr 2022 - Oct 2022



EIMS

• United Kingdom
• Advertising Services
• 200 - 300 Employee

• Global Talent Acquisition & Culture Specialist

  • Nov 2020 - Feb 2022

  EIMS exists to help technology vendors grow their sales revenues globally by delivering world-class marketing, sales, and channel programs. Today EIMS is a recognized as a market-leader with almost 400 employees and established global coverage with offices in UK, Spain, USA and New Zealand. We are providing diverse opportunities across the world for our team members. People and great quality development programs are at the heart of what we do for our clients and over the years EIMS has helped launch many successful careers. At EIMS, my responsibility is to identify and attract competitive talent in technology sales and marketing for our Bournemouth and global teams. Get in touch at recruitment@eims.biz if the idea of a career in the sales and marketing industry, working for some of the world’s leading tech brands appeals to you. Show less



CNM BPO Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• WFM - Staffing Specialist

  • Jun 2018 - Nov 2020

  As a real-time analyst, my primary responsibilities include the use of workforce management software and call volume history to help manage daily staffing levels and to determine the most effective method for staffing adjustment, manage real-time call traffic to help ensure that service levels are met, and gain an understanding of the technical and business solutions; optimized schedules, forecasts and other tools and present them to management. As a real-time analyst, my primary responsibilities include the use of workforce management software and call volume history to help manage daily staffing levels and to determine the most effective method for staffing adjustment, manage real-time call traffic to help ensure that service levels are met, and gain an understanding of the technical and business solutions; optimized schedules, forecasts and other tools and present them to management.



Appen

• IT Services and IT Consulting
• 700 & Above Employee

• Staffing Specialist

  • Feb 2016 - May 2018

  Appen is a global leader in speech and search technology services. With expertise in more than 150 languages, Appen partners with leading technology and ecommerce companies as they develop new offerings and expand them to global markets. Our solutions help companies create engaging products with accurate speech interfaces and relevant content ranging from web sites, to maps, images, and merchandise. At Appen, our passion lies in people, language, and technology. We work to build localized connections on a global scale – one product, one client, one person at a time. Our team consists of a wide variety of full-time and freelance talent from every corner of the globe. We are committed to creating a culture that prioritizes personal growth through professional development for each of our valued team members. Visit us to learn more at www.appen.com Show less



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Aug 2014 - Oct 2015

  • Manage a team of call-center agents• Be available to affect the entirety of the team's operations• Manage by walking around. Be visible to answer questions• Take calls that your agents can't handle and be available when an agent appears to need assistance• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.• Motivate and encourage agents through positive communication and feedback• Review the past week's events, including statistics, results and industry news.• Disseminate new product information to the agents.• Discuss a sales theme or point-of-interest topic for the agents.• Introduce new staff members.• Present commendations and awards.• Communicate company information.• Answer questions and comments.• Provide agents with a glimpse of future weeks.• Keep track of attendance, daily statistics, paid time off, sick time, etc.• Ensure administrative bookkeeping is accurate.• Create and maintain files on each agent as they relate to attendance, production, and reviews.• Present to the Project Manager at the conclusion of each week a breakdown of the past week's monitoring checklists and a written performance summary of the team.• Team and Individual analysis of upcoming quarter.• Create effective channels of agent feedback. Show less

• Senior Subject Matter Expert

  • Oct 2011 - Aug 2014

  • Handles a high volume of inbound calls from customers, answering inquiries and providing information.• Mentors junior colleagues in the performance of product/service related activities.• Educates customers on the usage of products/services and additional available benefits and services.• Investigates and resolves complaints to ensure customer retention and satisfaction; helps others identify solutions for common problems.• Provides customer support on difficult problems.• Implements tactics to de-escalate problem situations immediately.• Teaches techniques for transitioning from problem solving to technical opportunities.• Analyzes the characteristics of threats and selects the proper plan of action for handling them.• Advises on methods for identifying leads and procedures for turning them over. Show less



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative

  • May 2010 - May 2011

  • Deliver service and support to customers • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the issue • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions to the customer’s account • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates Show less