Experience

Repsly

• United States
• Software Development
• 1 - 100 Employee

• Senior Director of Customer Success

  • Jan 2023 - Present

• Director of Customer Success

  • Aug 2021 - Jan 2023

  Set the CS organization’s goals, build the strategic plan to reach those goals with line-of-sight, and ensure execution of the plan with high quality and efficiency. Responsible for coaching and mentoring the CSM teammates to help them reach their potential and deliver customer business value.

• Manager of Customer Success

  • Jan 2020 - Aug 2021

  Coach, mentor and manage the Customer Success Management team to ensure individual CSMs are set up to succeed and that the overall team is driving towards success and long term retention. Define & report key operational metrics, establish systems for tracking against set metrics, and create cadence for review.

• Senior Enterprise Customer Success Manager

  • Apr 2019 - Jan 2020

  Pro-actively manage Enterprise customers to increase retention & growth. Own the customer journey & experience. Own the development, execution, reporting, teammate mentorship, and continual improvement of Enterprise programs.

• Customer Success Manager

  • May 2016 - Apr 2019

  Pro-actively and re-actively manage and partner with customers to increase retention & growth.



Catalyst Software

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Coach

  • Sep 2022 - Present

  Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions.



Next Step Living

• Environmental Services
• 1 - 100 Employee

• Customer Experience Specialist

  • Sep 2015 - Apr 2016

  Responsible for legacy product account management, legacy product invoicing and coordinating complex project installations.

• Customer Service Coordinator

  • Dec 2014 - Sep 2015

  Responsible for accurately routing communication to and from the customer service team.



Northeastern University

• United States
• Higher Education
• 700 & Above Employee

• Student Fundraiser - Northeastern Telefund

  • Oct 2011 - Apr 2012

  Responsible for contacting the Northeastern University alumni network and fundraising for Northeastern University. Responsible for contacting the Northeastern University alumni network and fundraising for Northeastern University.