Senior Cloud & Infrastructure Engineer

• Dec 2022 - Present

Cloud & Infrastructure Engineer

• Jan 2020 - Dec 2022

3rd Line Support Engineer

• Feb 2019 - Jan 2020

2nd Line Support Engineer

• Sep 2017 - Feb 2019

2nd Line Service Desk Analyst

• Aug 2016 - Sep 2017

• Supporting users over the telephone, email and face to face. • Experience with all versions of Windows Server from 2003 – 2012. • Basic knowledge of SQL Server including backups, restores and availability groups. • Troubleshooting networking issues including VPN, LAN and WAN. • Supporting datacentre environments. • Administrating and diagnosing issues with on premise and hosted exchange including Office 365. • Working with virtualised platforms including Hyper V, VMware and Azure. • Experience managing Draytek firewalls. Basic knowledge of Cisco ASA, SonicWall and Fortigate. • Citrix XenApp support and administration. • Experience with Veeam, Backup Exec, Windows Backup and Azure Site Recovery. • Pro-active monitoring of server alerts to identify and resolve any issues. • Liaison with vendors and other third party providers. • Supporting 1st line team members and ensuring the correct escalation process is followed. • Ensuring all changes are raised through strict change control Show less

IT Support Engineer

• Dec 2012 - Jul 2016

• Supporting users over the telephone, email and face to face. • Office 365 migrations from Exchange 2003 / 2007/ 2010. • Deployment and administration of Sharepoint. • Attending site to install hardware, investigate and diagnose network issues. • Design, configuration, installation, maintenance and upgrade of LAN / WAN. • Experience with all variants of Microsoft Server including 2003, 2008, 2011 and 2012. • Desktop, laptop and server builds / installs. • Managing and diagnosing any Active Directory, DHCP, DNS, VPN, VLAN issues. • Working with virtualised platforms including Hyper V and VMware. • Implementing and monitoring server backups onsite and offsite. • Pro-active monitoring of networks to identify issues before they cause incidents. • Installation and administration of VOIP phone systems including LG IPECS and CISCO. • Liaison with vendors and other third party providers Show less

1st Line IT Support

• Aug 2011 - Dec 2012

• Supporting users on the phone, email and face to face. • Attending site to install hardware, software and diagnosing any network issues. • Installation of routers, firewalls and access points for corporate environments. • Working with all variants of Microsoft Server including 2003, 2008, 2011 and 2012. • Managing and diagnosing any issues on Exchange 2003, 2007 and 2010. • Managing virtualised platforms including Hyper V and VMware. • Implementing and monitoring server backups onsite and offsite. • Managing and diagnosing any Active Directory, DHCP, DNS and VPN issues. • Desktop, laptop and server builds / installs. Show less

ICT Technician

• Apr 2011 - Aug 2011

• Support Staff and Pupils. • Management of the departmental inventory and stock ordering. • The collection of goods from some suppliers. • Monitoring server backup. • General repair and maintenance of technology classrooms and equipment. • Support Staff and Pupils. • Management of the departmental inventory and stock ordering. • The collection of goods from some suppliers. • Monitoring server backup. • General repair and maintenance of technology classrooms and equipment.