Experience

Shell Chemicals Europe B.V.

• Netherlands
• Chemical Manufacturing
• 1 - 100 Employee

• Supply Planner

  • Jan 2022 - Present

• Customer relationship coordinator DACH / EXPORT

  • Jun 2018 - Dec 2021



Hunter Douglas Europe

• Netherlands
• Consumer Goods
• 700 & Above Employee

• Customer Order Service AP

  • Nov 2017 - May 2018

  - Order handling for various countries within Europe and Non-EU countries- Order handling for Middle East including L/C handling- Managing and handling expectations regarding lead times - Communications towards various Hunter Douglas Business Units

• Sales Support WCP

  • Sep 2016 - Nov 2017

  - Create and advice product solutions for projects WCP- Calculate and prepare quotes for the Hunter Douglas Business Units- Follow up of quotes- Communications towards various Hunter Douglas Business Units

• Customer Order Service AP

  • Mar 2015 - Aug 2016

  - Order handling for various countries within Europe and Non-EU countries- Managing and handling expectations regarding lead times - Communications towards various Hunter Douglas Business Units



3form

• United States
• Building Materials
• 200 - 300 Employee

• Sales Coordinator Europe

  • Mar 2014 - Feb 2015

  -Contact person for assigned customers (German, Austrian and Swiss customers, like architects, contractors)- Contact person for customers in BENELUX- Contact person for customers in Russia- Preparing and sending (complex) quotations/ sales- Discussing projects with architects and/ or interior designers and/ or contractors- Advising/ answering of technical questions regarding the product and installations- Order handling and after sales- Accountancy (invoicing, credit/ debits handling)- Correspondence with customers- CLAIM handling for Europe Show less

• Customer Sales Support Germany

  • Jul 2011 - Feb 2014

  - Contact person for assigned customers (German, Austrian and Swiss customers, like architects, contractors)- Contact person for customers in BENELUX- Contact person for customers in Russia- Preparing and sending (complex) quotations/ sales- Discussing projects with architects and/ or interior designers and/ or contractors- Advising/ answering of technical questions regarding the product and installations- Order handling and after sales- Accountancy (invoicing, credit/ debits handling)- Correspondence with customers- CLAIM handling for Europe Show less



Cytec Solvay Group

• Chemical Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Mar 2011 - Jun 2011

  - Contact person for assigned customers (mainly oriented on the chemical market for mining products in Africa and Eastern Europe) - Order handling and after sales - Logistics - preparting transports and export documents - Accountancy (invoicing, credit/ debits handling) - Correspondence with customers - Contact person for assigned customers (mainly oriented on the chemical market for mining products in Africa and Eastern Europe) - Order handling and after sales - Logistics - preparting transports and export documents - Accountancy (invoicing, credit/ debits handling) - Correspondence with customers



Atlas Copco

• Sweden
• Machinery Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Apr 2010 - Feb 2011

  - Contact person for assigned customers (mainly oriented on the technical market within the Netherlands, like shipyards) - Order handling and after sales - Advising/ answering of technical questions/ issues regarding tools (like drills, screwdrivers, nut runners and airline preparation units) - Preparing and sending quotations/ sales - Accountancy (invoicing, credit/ debits handling) - Correspondence with customers - Improvement of customer service processes - Contact person for assigned customers (mainly oriented on the technical market within the Netherlands, like shipyards) - Order handling and after sales - Advising/ answering of technical questions/ issues regarding tools (like drills, screwdrivers, nut runners and airline preparation units) - Preparing and sending quotations/ sales - Accountancy (invoicing, credit/ debits handling) - Correspondence with customers - Improvement of customer service processes



Woodward, Inc.

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Customer Support Representative

  • Dec 2009 - Mar 2010

  - Contact person for assigned customers (mainly oriented on the technical market (gas engines) within Germany) - Order handling - Forecast handling - Repair and warranty handling - Accountancy (Invoicing, payment chasing) - Correspondence with customers - Contact person for assigned customers (mainly oriented on the technical market (gas engines) within Germany) - Order handling - Forecast handling - Repair and warranty handling - Accountancy (Invoicing, payment chasing) - Correspondence with customers



Cargill

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Oct 2006 - Oct 2008

  - Contact person for assigned customers (mainly oriented on the technical and feed market within Germany, The Netherlands, England and France) - Order handling - Demand planning (adjustments with customers regarding their forecast and needs) - Contract and complaint management - Customer visits together with the sales manager - Correspondence with customers - Workshops/ trainings - Set up and implementation of working processes and procedures - Reporting, analysing and communication within the organisation - Database management - Mentorship Show less



GMAC Hypotheken, The Hague The Netherlands

• Sales Assistant

  • Apr 2006 - Sep 2006

  - Organisation of customer incentives (customer intimacy) - Organisation of exhibits and fairs - Reports (Sales, Marketing and Product development) - Brochures - Organisation of meetings and taking minutes - Organisation of customer incentives (customer intimacy) - Organisation of exhibits and fairs - Reports (Sales, Marketing and Product development) - Brochures - Organisation of meetings and taking minutes



Green Valley

• Netherlands
• Software Development
• 100 - 200 Employee

• Project planner

  • Oct 2005 - Mar 2006

  - Responsible for the total planning/ resources - Reporting of bottlenecks in the planning and advice possible solutions - Weekly/ monthly reporting - Optimalisation of work processes - Set up and implementation of an introduction map for new employees - Responsible for the total planning/ resources - Reporting of bottlenecks in the planning and advice possible solutions - Weekly/ monthly reporting - Optimalisation of work processes - Set up and implementation of an introduction map for new employees



DSM Sinochem Pharmaceuticals

• Netherlands
• Pharmaceutical Manufacturing
• 300 - 400 Employee

• Customer Service Agent

  • Feb 2004 - Aug 2005

  - Responsible for all intercompany shipments for DSM entities - Preparation of documentation (e.g. BL's and Letter of Credits) - Assistant to the Sales Offices in China, Taiwan and India - Set up and implementation of a working procedure for our DSM China Sales Office - Set up and implementation of working procedures for the Customer Service department - Back up of the European Team - Responsible for all intercompany shipments for DSM entities - Preparation of documentation (e.g. BL's and Letter of Credits) - Assistant to the Sales Offices in China, Taiwan and India - Set up and implementation of a working procedure for our DSM China Sales Office - Set up and implementation of working procedures for the Customer Service department - Back up of the European Team



DSM

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• Executive Secretary to Business Director Mainstream

  • Jan 2000 - Jan 2004

  - Full secretarial and administrative support- Managing e-mail accounts- Managing diaries of management via Outlook- Correspondence (confidential), incoming and outgoing in English- Organising all worldwide travel arrangements- Organising meetings (General managers meeting)- Arranging customer visits/ appointments- Preparing powerpoint presentations for board meetings- Set up of an electronic archive

• Secretary to several business managers

  • Aug 1999 - Dec 1999

  - Full secretarial and administrative support



DSM Food Specialties - Dairy Ingredients, Delft

• Secretary to several business managers

  • Apr 1999 - Jul 1999

  - Full secretarial and administrative support - Full secretarial and administrative support



HDW - Howaldtswerke Deutsche Werft AG, Kiel Germany

• Secretary to a supervisory board - Israeli Navy - Submarines

  • Sep 1996 - Mar 1999

  - Full secretarial and administrative support- Full support to the families- Translation of contracts (real estate)- Finding schools for the children- Support by requesting official documents (resident permits)

• Administrative employee (logistics) - Submarines

  • Jul 1996 - Aug 1996

• Photo assistant/ Photographer

  • Jan 1990 - Jun 1996

  - Administrative support – filing films, ordering photos- Assistant to the photographer while taking pictures during official events (Naming ceremonies, Interior pictures, Helicopter flights)



Holtronic - Gesellschaft für Holografie und Elektro-Optik, Munich Germany

• Technical assistant

  • Jun 1987 - Dec 1989

  - Technical assistant in the laboratory (developing holograms) - Support by exhibitions - Responsible for the exhibition material - Support and back up of the executive secretary - Technical assistant in the laboratory (developing holograms) - Support by exhibitions - Responsible for the exhibition material - Support and back up of the executive secretary