Experience

VIA Technical

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Human Resources / Benefits Coordinator

  • Dec 2019 - Present



VIA Technical

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Office Manager

  • Jun 2015 - Jul 2019

  Office Manager of a busy IT Recruiting/Staffing Firm. Responsible for overseeing and assisting nearly 12 internal employees and 35+ contractors and reporting to CEO/Owner. Oversaw weekly timesheet system, maintained Salesforce database, Human Resources, onboarding and terminations, health benefits enrollment, business research and training, accounting (accounts receivable and payable), event planning and marketing, vendor liaison for company and overall customer service/operations.VIA Technical, LLC is an award-winning, woman-owned technical recruitment firm, placing technical resources in Southern California since 2005. Our services include contract, contract-to hire, statement-of-work and direct hire placements. With a focus specifically on technology, we have worked with hundreds of companies and thousands of people over the years building world class technical teams and placing individuals in companies across the Country. VIA Technical, LLC is headquartered in San Diego, CA. Awarded one of San Diego’s fastest growing private companies in 2015 and 2016, we have a dedicated team of Account Executives and Technical Recruiters with proven expertise in building out entire development teams for growing companies as well as filling the most challenging technical roles in the market. With a strong relationship focus, a large network and over a decade of experience, we are the go-to firm for growing tech start-ups to Fortune 500 companies. Our expertise includes, but is not limited to: Web Application Development (Java, C/C++, .NET, PHP, JavaScript, RoR, Python, Scala), Mobile Application Development (iOS, Android, Swift, Objective-C), Database Development (MySQL, Oracle, MongoDB, PostgreSQL), System & Network Engineering, Cloud & DevOps, IT Management, Project Management, Business Analysis, Software Quality Assurance.



PAWS San Diego

• United States
• Non-profit Organizations

• Volunteer - Administrative/Front Desk

  • Nov 2014 - Feb 2016

  PAWS San Diego, a program of San Diego Humane Society, helps people keep their pets by providing essential pet services and support to low-income pet families all over San Diego County.In this role, I was able to help provide support and direct clientele towards options and benefits that were available to them and their pets.



CourseWorld

• United States
• E-learning

• Courseworld - Researcher

  • Nov 2012 - Sep 2014

  Remote Internship at CourseWorld - Sourced with weekly quota, uploaded, organized and tagged educational videos. Worked within a database structured around providing a wide array of free resources. CourseWorld is a free library of the web’s best educational videos in the arts and humanities. A not-for-profit initiative, we want to make it easy for anyone to receive a world-class education in the classic liberal arts by giving everyone the chance to discover and watch exceptional content in one convenient place. CourseWorld (www.courseworld.org), a 501(c)(3) nonprofit organization, is the first online education platform for the classic liberal arts. A grassroots, not-for-profit initiative currently staffed by ~100 talented volunteers worldwide, the free site features 40,000 curated online videos—all hand-selected, keyword-tagged and indexed into 700 categories within the Arts and Humanities. (VentureBeat called us the "Hulu for the Humanities.")



Best Buy

• Retail
• 700 & Above Employee

• Senior Executive Resolution Specialist

  • Sep 2007 - Aug 2012

  Helped to lead an executive escalation team, and work independently, to be a customer advocate that takes ownership of escalated consumer issues received through several channels on behalf of corporate Executives and CEO. Researched and organized responses and final resolutions to complaints filed with the Better Business Bureau, State Attorney General’s offices & media outlets. Corresponded with customers via email, phone and in response to C-Level outreach, to resolve circumstances involving services, transactions and experiences within our stores; provide flexible resolutions to fit individual cases and circumstances. Partner with store management teams and field managers to resolve root problems and ensure customer loyalty. Proficient with FcClient, Kana, Electronic Journal and other database programs pertaining to customer information and data analysis. With a move to Houston, TX, I transferred to help lead the Operations team for the largest store in the company at that time in an Operations Senior role. Gained experience managing direct reports, meeting challenging sales metrics, onboarding and training front end team for holiday season.Lean Six Sigma White Belt Certified



Linder's Garden Center

• Commercial Accounts Representative

  • Jan 2005 - Sep 2007

  • Served as a liaison between nursery suppliers and customers to secure a positive relationship, the sale of repeat wholesale product, respond to customer inquiries and resolved customer concerns. • Worked directly with the landscape team, management and vendors to coordinate services, develop purchase orders, project manage delivery and end to end process of each wholesale order.• Maintained database with yearly updates and worked with Clients to forecast upcoming, seasonal plant needs.• Facilitated an ongoing fundraising opportunity for organizations to utilize Garden Center Gift Cards to promote their group goals.• Helped develop, (along with a great team!) the Linders "Little Sprouts" program! - monthly children's gardening group that focused on plant education and environmental topics. Coordinated with guest speakers, designed newsletter and teaching material, researched and coordinated craft projects, and helped lead a class of 20 - 30 children under the age of 15.