• Jan 2023 - Present

• Jan 2020 - Present

Manage company IT infrastructure and softwareManage domains and websitesProvide support for any software or technology issuesPurchase and inventory hardware and softwareProject ManagementTraining on CRMs and other technology

Owner

• Nov 2016 - Present

Inverting in real estate. We specialize in short term rentals and renovations. Inverting in real estate. We specialize in short term rentals and renovations.

Help Desk Technician

• May 2018 - Jun 2020

On a team of two that provided all internal IT support Owning issues/tickets from start to successful resolution Worked form ticketing system to provide in-person and remote support Hardware support including Computer, desk and cell phone, printers, ... Software support including MS Office, internal software, OSX and Windows, … Manage IT inventory from purchase to decommission Support multimedia in presentations and meetings On a team of two that provided all internal IT support Owning issues/tickets from start to successful resolution Worked form ticketing system to provide in-person and remote support Hardware support including Computer, desk and cell phone, printers, ... Software support including MS Office, internal software, OSX and Windows, … Manage IT inventory from purchase to decommission Support multimedia in presentations and meetings

Desktop Support at CompuCom/YRC Freight

• May 2017 - May 2018

Work incidents and requests in ServiceNow Laptop and desktop troubleshooting and repair Support customer software and Windows OS In-person and phone support for North America Manage and implement PC Refresh special project Frequently work “white glove” tickets for company executives Work incidents and requests in ServiceNow Laptop and desktop troubleshooting and repair Support customer software and Windows OS In-person and phone support for North America Manage and implement PC Refresh special project Frequently work “white glove” tickets for company executives

Business Owner

• Mar 2014 - Jul 2017

Own and operate an online resell business. Own and operate an online resell business.

Test Engineer II

• May 2006 - Mar 2014

Support firmware development infrastructure and testing Provide user and hardware support for development team’s workstations Design and build various live and isolated test networks for Jedi firmware testing Design, build, and maintain an emulator farm with several hundred PC-based emulators Configure hardware for special request testing Administer DHCP, BOOTP servers, and IP space for several subnets Administer a custom remote access solution for 3rd party developers Support firmware development infrastructure and testing Provide user and hardware support for development team’s workstations Design and build various live and isolated test networks for Jedi firmware testing Design, build, and maintain an emulator farm with several hundred PC-based emulators Configure hardware for special request testing Administer DHCP, BOOTP servers, and IP space for several subnets Administer a custom remote access solution for 3rd party developers

• May 2004 - May 2006

Build, troubleshoot, and maintain printers and PC based emulatorsDevelop build process and training documentationAdministration of HP-UX Bootp serverLocal and remote user support

• Feb 2003 - May 2004

Design and build various live and isolated test networksMaintain, troubleshoot, and repair an inventory of high-end Laserjet printersSupport test team by setting up and performing regulatory tests