Alex McFerron
Sr. Director of Solutions Engineering at Netomi- Claim this Profile
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Topline Score
Bio
Alfred Inacio, P. Eng., MBA
Alex is an exceptional leader. She’s both the smartest and hardest working person I ever had the pleasure of working with. She breaks down complex technical problems and aligns resources together to ensure successful outcomes. She’s a great collaborator and excels at driving business value while balancing risks and keeping the team moving in the same direction.
Lewis Taylor
I had an amazing pleasure both personally and professionally of working with Alex for about 2 years. During this time I saw Alex's passion for building teams and culture. She was not just an operational-focused Manager but she was highly skilled at coaching and mentoring for not just her team but across the company. Alex is a servant leader that always got the best out of her teams while keeping them highly engaged and motivated. Alex has the perfect balance of style for leading engineering teams where she can focus on delivering results and helping the team stay focused. I would for sure work with Alex again. She is everything you want in a solid engineer leader.
Alfred Inacio, P. Eng., MBA
Alex is an exceptional leader. She’s both the smartest and hardest working person I ever had the pleasure of working with. She breaks down complex technical problems and aligns resources together to ensure successful outcomes. She’s a great collaborator and excels at driving business value while balancing risks and keeping the team moving in the same direction.
Lewis Taylor
I had an amazing pleasure both personally and professionally of working with Alex for about 2 years. During this time I saw Alex's passion for building teams and culture. She was not just an operational-focused Manager but she was highly skilled at coaching and mentoring for not just her team but across the company. Alex is a servant leader that always got the best out of her teams while keeping them highly engaged and motivated. Alex has the perfect balance of style for leading engineering teams where she can focus on delivering results and helping the team stay focused. I would for sure work with Alex again. She is everything you want in a solid engineer leader.
Alfred Inacio, P. Eng., MBA
Alex is an exceptional leader. She’s both the smartest and hardest working person I ever had the pleasure of working with. She breaks down complex technical problems and aligns resources together to ensure successful outcomes. She’s a great collaborator and excels at driving business value while balancing risks and keeping the team moving in the same direction.
Lewis Taylor
I had an amazing pleasure both personally and professionally of working with Alex for about 2 years. During this time I saw Alex's passion for building teams and culture. She was not just an operational-focused Manager but she was highly skilled at coaching and mentoring for not just her team but across the company. Alex is a servant leader that always got the best out of her teams while keeping them highly engaged and motivated. Alex has the perfect balance of style for leading engineering teams where she can focus on delivering results and helping the team stay focused. I would for sure work with Alex again. She is everything you want in a solid engineer leader.
Alfred Inacio, P. Eng., MBA
Alex is an exceptional leader. She’s both the smartest and hardest working person I ever had the pleasure of working with. She breaks down complex technical problems and aligns resources together to ensure successful outcomes. She’s a great collaborator and excels at driving business value while balancing risks and keeping the team moving in the same direction.
Lewis Taylor
I had an amazing pleasure both personally and professionally of working with Alex for about 2 years. During this time I saw Alex's passion for building teams and culture. She was not just an operational-focused Manager but she was highly skilled at coaching and mentoring for not just her team but across the company. Alex is a servant leader that always got the best out of her teams while keeping them highly engaged and motivated. Alex has the perfect balance of style for leading engineering teams where she can focus on delivering results and helping the team stay focused. I would for sure work with Alex again. She is everything you want in a solid engineer leader.
Credentials
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Git Fundamentals
Pluralsight -
Introduction to the Bash Shell on Mac OS and Linux
Pluralsight
Experience
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Netomi
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United States
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Software Development
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100 - 200 Employee
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Sr. Director of Solutions Engineering
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Mar 2022 - Nov 2022
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Twilio
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United States
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Software Development
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700 & Above Employee
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Technical Support Manager, Personalized Support
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Mar 2021 - Mar 2022
I manage and coach a team of 18 technical account managers supporting 5 API products. We support the Messaging, Voice, Video, Security, and Email API's. Our premium personalized support team that I oversee is responsible for over 78 enterprise customers with the highest support level Twilio offers customers. As the manager of this amazing team, I am focusing on building a high performing cohesive team and helping to develop best in class onboarding. I am an empathetic leader and trusted by my… Show more I manage and coach a team of 18 technical account managers supporting 5 API products. We support the Messaging, Voice, Video, Security, and Email API's. Our premium personalized support team that I oversee is responsible for over 78 enterprise customers with the highest support level Twilio offers customers. As the manager of this amazing team, I am focusing on building a high performing cohesive team and helping to develop best in class onboarding. I am an empathetic leader and trusted by my team as I lead by example. I run an organized, streamlined, and human-centered team. My manager effectiveness rating, which is given to me by my team is 98%. Show less I manage and coach a team of 18 technical account managers supporting 5 API products. We support the Messaging, Voice, Video, Security, and Email API's. Our premium personalized support team that I oversee is responsible for over 78 enterprise customers with the highest support level Twilio offers customers. As the manager of this amazing team, I am focusing on building a high performing cohesive team and helping to develop best in class onboarding. I am an empathetic leader and trusted by my… Show more I manage and coach a team of 18 technical account managers supporting 5 API products. We support the Messaging, Voice, Video, Security, and Email API's. Our premium personalized support team that I oversee is responsible for over 78 enterprise customers with the highest support level Twilio offers customers. As the manager of this amazing team, I am focusing on building a high performing cohesive team and helping to develop best in class onboarding. I am an empathetic leader and trusted by my team as I lead by example. I run an organized, streamlined, and human-centered team. My manager effectiveness rating, which is given to me by my team is 98%. Show less
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Dropbox
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United States
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Software Development
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700 & Above Employee
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Senior Manager, API Support and Tech Support at HelloSign, A Dropbox Company
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Sep 2018 - Jan 2021
Responsible for providing quick and accurate API and Tech Support to customers for all products at HelloSign including integrations with HelloSign. Responsible for creating and maintaining cross functional processes such as maintaining the HelloSign SDKs, externally facing technical articles and FAQs, the API Sales Demo, having API Support Engineering Senior staff review major changes to the APIs during design phase as well as train other API Support staff on new functionality, the maintenance… Show more Responsible for providing quick and accurate API and Tech Support to customers for all products at HelloSign including integrations with HelloSign. Responsible for creating and maintaining cross functional processes such as maintaining the HelloSign SDKs, externally facing technical articles and FAQs, the API Sales Demo, having API Support Engineering Senior staff review major changes to the APIs during design phase as well as train other API Support staff on new functionality, the maintenance of internally facing technical product knowledge documentation maintenance including how to integrate with complex integration models for our API. Responsible for helping to prioritize product issues and enhancement requests along with the product and customer success teams. Responsible for creating and running retrospectives for big issues impacting customers and also in assisting sales with big deals. Responsible for team building which includes the development of technical staff from on-boarding to senior support staff, the planning and directing work for both the tech support and the api support groups, the setting of priorities, OKR planning and execution, as well as the automation of business processes. Show less Responsible for providing quick and accurate API and Tech Support to customers for all products at HelloSign including integrations with HelloSign. Responsible for creating and maintaining cross functional processes such as maintaining the HelloSign SDKs, externally facing technical articles and FAQs, the API Sales Demo, having API Support Engineering Senior staff review major changes to the APIs during design phase as well as train other API Support staff on new functionality, the maintenance… Show more Responsible for providing quick and accurate API and Tech Support to customers for all products at HelloSign including integrations with HelloSign. Responsible for creating and maintaining cross functional processes such as maintaining the HelloSign SDKs, externally facing technical articles and FAQs, the API Sales Demo, having API Support Engineering Senior staff review major changes to the APIs during design phase as well as train other API Support staff on new functionality, the maintenance of internally facing technical product knowledge documentation maintenance including how to integrate with complex integration models for our API. Responsible for helping to prioritize product issues and enhancement requests along with the product and customer success teams. Responsible for creating and running retrospectives for big issues impacting customers and also in assisting sales with big deals. Responsible for team building which includes the development of technical staff from on-boarding to senior support staff, the planning and directing work for both the tech support and the api support groups, the setting of priorities, OKR planning and execution, as well as the automation of business processes. Show less
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HelloSign
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Technology, Information and Internet
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1 - 100 Employee
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API Support Manager
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Sep 2017 - Sep 2018
We are a team focused on helping customers with their API Integrations. We perform a mix of client side engineering. This includes SDK maintenance in 6 different languages (Python, C#, Java, Ruby, PHP, and Node), technical sales, professional services, conformance testing client applications, and technical API developer Support functions for HelloSign. We work closely with our sales and customer success teams to provide technical answers on our API for our clients.
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Team Lead API Support
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Jun 2016 - Sep 2017
Working in python, php, ruby, C#, node.js, and Java languages to provide top notch API Support as well as pre-sales technical advice for implementations of the HelloSign API product suites.
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Fisher Investments
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United States
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Financial Services
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700 & Above Employee
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Application Developer
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Mar 2013 - Nov 2015
Confidential Confidential
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Fiserv
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Application Support Engineer, Sustained Implementation Engineering
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Jun 2010 - Mar 2013
Worked on C#, JavaScript, ASP.NET and MVC online banking applications. Meet tight deadlines for critical bug fixes. Supported over 70 different implementations of core online banking SDKs and APIs. Worked with JavaScript (Dojo, JQuery) and implementing AJAX functionality. Worked on C#, JavaScript, ASP.NET and MVC online banking applications. Meet tight deadlines for critical bug fixes. Supported over 70 different implementations of core online banking SDKs and APIs. Worked with JavaScript (Dojo, JQuery) and implementing AJAX functionality.
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Trading Technologies
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United States
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Software Development
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500 - 600 Employee
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API Consultant (Developer Evangelist)
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Jan 2007 - Jun 2010
I used C#.NET, Java, Python, VB.NET and C++ unmanaged code to write applications and troubleshoot client applications using the QuickFix Fix engine and the Trading Technologies XTAPI trading API. Also, I functioned in a strong leadership role in this department helping to grow the group and to define the processes. Designed, wrote, and repeatedly taught a class for others on how to program to TT's XTAPI. Assisted with technical sales.
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Developer Support Specialist
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Jan 2004 - Jan 2007
Co-designed a support department for developers writing to Trading Technologies Fix API and XTAPI (Trading Technologies Application Programming Interface for X_Trader). Programmed samples to highlight the extensive functionality of the XTAPI in C#.NET, VB.NET, C++.NET, C++, Python, Java, and VBA with Excel. Also functioned as a developer support tech.
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Education
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2006 - 2009
DePaul University
Masters, Software Engineering
Community
