Mike Jones
Partner, Facility Manager & IT Support at Kynect- Claim this Profile
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Bio
Credentials
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A Career Strategist's Guide to Getting a Job
LinkedInJun, 2020- Nov, 2024
Experience
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Kynect
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United States
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Advertising Services
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1 - 100 Employee
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Partner, Facility Manager & IT Support
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Jan 2005 - Present
(Company previously named Stream Energy & Ignite) Partner & Director – Call Center, Facilities & IT, Dallas, TX • Event planner of quarterly training events, with several hundred attendees, and major yearly motivational events with 5,000 to 7,000 attendees.• Director of call center operations employing twenty employees and supervisors.• Facilities manager over maintenance projects working with vendors to resolve building upkeep issues.• Created policies and procedures for call center operations.• Hired, trained, and supervised employees and team members. Enforcement of policies and procedures by review of employee’s performance. • Increased employee performance with consistent training, one-on-one coaching, and honest and numbers driven feedback. • Prepared and maintained annual departmental budget.• Served as IT help desk support from January 2017 to 2020 for up to three-hundred users.
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Excel Communications, LLC
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United States
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Advertising Services
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1 - 100 Employee
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VIP Support Specialist
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Jan 2000 - Jan 2005
A multi-level reseller of long-distance services and became the 4th largest long-distance company in America and one of the youngest companies to join the NY stock exchange in 1996. A multi-level reseller of long-distance services and became the 4th largest long-distance company in America and one of the youngest companies to join the NY stock exchange in 1996.
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