Experience

Enterprise Bank (Enterprise Bancorp)

• United States
• Banking
• 300 - 400 Employee

• EVP, Chief Digital & Operations Officer

  • Mar 2021 - Present

  Responsible for the oversight, management and strategic direction for such divisions as Loan Servicing & Loan Document Operations; Deposit Servicing & Cash Management Operations; Call Center Operations, Payment Services and the Digital Office, which includes championing and leading digitalization efforts throughout the organization.

• EVP, Director of Operations

  • Apr 2014 - Mar 2021

  Responsible for the oversight, management and strategic direction for such divisions as Loan Servicing & Loan Document Operations; Deposit Servicing & Cash Management Operations; Call Center Operations and eBanking & Payment Services.In addition, responsible for the leading, creation and development of the company's Digital Evolution efforts and strategies.

• SVP, eBanking & Payment Services Director

  • Mar 2011 - Mar 2014

  Responsible for the oversight and management of all electronic banking and payment platforms including Online, Telephone & Mobile Banking; ATM, Debit & Prepaid Cards; Bill Payment & P2P; Remote Deposit Capture; ACH & Wire services and Check processing.In addition, responsible for the oversight and management of the Customer Service Center including call center strategies and service levels.

• VP, Treasury Management

  • Mar 2007 - Feb 2011

  Responsible for the oversight and management of cash management services and products including Sweeps; Escrow accounts; CDARS; Positive Pay; Check Reconciliation; ACH services; Online, Telephone & Mobile Banking; and Remote Deposit Capture.In addition, responsible for the oversight and management of the Customer Service Center including call center strategies and service levels.

• AVP, eCommerce & eServices Manager

  • Jan 2004 - Feb 2007

  Responsible for the oversight and management of the Bank's eCommerce products including Online & Telephone Banking, Bill Pay, ACH services and Remote Deposit Capture. Oversight included cash management products including Sweeps; Escrow accounts; Positive Pay and Check Reconciliation. Other duties and responsiblities included the launch and oversight of the Bank's Intranet, online document & forms library as well as the Fiserv core banking module: Navigator.

• Management Trainee / eCommece Technical Support Officer

  • Aug 1999 - Dec 2003

  Selected as one of two individuals to participate in a comprehensive training program that involved working/learning/shadowing in all areas of the Bank. The rotation eventually led to a permanent position in the newly created eCommerce Department acting as Lead Technial Support Officer. Responsibilities included oversight and maintenance of Online Banking platforms, Telephone Banking, ATMs as well as certain business banking solutions including Lockbox, Sweeps, Zero Balance Accounts, Escrow Manager and ACH. Show less