Ad Ops Manager

• Mar 2014 - Present

Client Services Manager

• Jan 2012 - Jul 2013

Merged with EyeWonder in January 2012 Managed over 20 digital media campaigns at a time from inception to post-analysis, including Gatorade, one of the largest accounts in the company Acted as day-to-day contact for creative and media agencies to establish production timelines, and responsible for the launch of all campaigns in a timely manner Worked closely with Product and Sales teams to retain business and ensure the highest level of customer service for our clients Delivered creative optimization recommendations and reporting analysis to both creative and media agencies Provided technical guidance to internal teams, as well as work with publishers on potential implementation and reporting issues Show less

Campaign Manager

• Jul 2011 - Jan 2012

Campaign Coordinator

• May 2010 - Jul 2011

Customer Service Representative III

• Sep 2006 - Oct 2009

Technical application support for multiple cellular billing systems. Managed several clients simultaneously and served as the main contact for any application related issues. Worked directly with internal development and operations departments to investigate and research complex defects, enhancements and maintenance. Managed all issues until a resolution or completion was achieved. Worked with multiple clients to resolve hardware, software and networking issues. Selected as the sole representative to support a completely new billing system in order to assist our West Coast facility. Quickly developed an extensive understanding of the software and received numerous recognitions for exceptional customer service. Promoted to company's #1 revenue producing client, Cricket Communications, in November 2008 for consistently exceeding performance goals and customer service expectations. Managed numerous projects that required after-hours and at home support. Led weekly conference calls with each client to review open issues and provide status updates. Show less

Sales Assistant

• Aug 2005 - Sep 2006

Assisted the inside sales department of a flat-rolled steel distribution facility. Managed customer accounts, fulfilled order requests, and selected proper inventory for production and shipping. Managed Just-In-Time inventory levels for company’s major accounts. Assisted the inside sales department of a flat-rolled steel distribution facility. Managed customer accounts, fulfilled order requests, and selected proper inventory for production and shipping. Managed Just-In-Time inventory levels for company’s major accounts.