Senior Business Analyst / Professional Services

• Nov 2017 - Present

RightCrowd builds enterprise products for organizations all around the world that use our products to manage and automate their physical security, safety, and compliance processes. Role OutlineAs a Senior Business Analyst in the Delivery team, I am working with external clients as a project lead as well as internal teams to drive and manage the delivery of client solutions. I work independently and as a part of a team throughout all project phases, including requirements gathering, solution design, development and implementation. Activities include working with clients on a number of levels and undertaking resource, task and document management activities.Guiding, assisting and mentoring the Business Analysts in the Delivery team and help drive process development and the quality of relevant documentation and templates. Working closely with Quality Assurance Engineers and Business Analysts in the group ensuring high-quality outcomes and collateral including test scenarios and acceptance criteria.Duties & Responsibilities• Lead the work with client project teams to support key project outcomes, derive quality requirements and ensure excellent client communication• Develop and document project collateral including business requirements, technical and functional specifications and test scenarios• Conduct regular meetings with clients liaising with other internal resources to obtain updates and input as necessary• Conduct internal meetings with project staff across multiple global locations to maintain and drive project momentum• Lead key project activities across project teams including document development, product verification against requirements, quality and assurance of requirements, testing activities and implementation of the solution

Business Analyst / Professional Services

• Aug 2014 - Oct 2017

Business & Test Analyst

• Aug 2011 - Apr 2014

The Business Analyst is responsible for assessing the overall business and information needs of the IS Group; the scoping and implementation of new IT solutions that will support and improve the business efficiency, productivity and consistency across the IS Group; as well as ensuring the comprehensive testing of all Applications. Application Development • Evaluate new business needs and contribute to the design and development of new business solutions. • Work closely with developers and end users to ensure technical compatibility and user satisfaction • Comprehensively test and document IS Applications • Develop new functional requirements documents • Write User Manuals and Test Reports • Co-ordinate and execute Test Plan • Assist with development of IS Group RoadMap and define Release Plan for each App Customer Service • Provide or co-ordinate training and support to users (internal & external) of a new system • Liaise with Users to limit any negative impact to proposed changes outlined in next Version of each App • Liaise with Users to clarify & define the specifications of desired changes to IS Apps from the customers perspective

Test Analyst

• Jan 2011 - Aug 2011

Develop and execute test plans, scenarios and cases that verify that solutions meet defined business requirements in accordance with published standards and processes. Provide technical expertise to the analysis, design, development, implementation, administration, maitenance and support of information systems and services to meet the current and future needs of the RACQ groups. * Deliver quality manual test scripts/procedures and cases to meet project milestones. * Ensure quality software will be released through execution of required testing encompassing functional, system, integration and regression variations. * Provide input into the detailed scheduling of test environments and setup of data. * Analyse and produce test reports. * Raise, report and track resolution to any defects found during testing and escalating in accordance with set procedures. * Contribute to the analysis of business requirements, solutions and implementation decisions. * Ensure solutions meet requirements and deliverables as specified. * Create and maintain test strategies, process, procedures and standards. * Support the creation, maintenance and reuse of test cases. * Complete required documentation for the implementation of new developments. * Record details of all activities in appropriate software. * Maintain documentation standards current within the group. * Evaluate packaged and third party software for RACQ purposes. * Recommendations provided to relevant manager regarding software suitability. * Respond to requests for information and assistance. * Provide technical guidance and advice to RACQ Group staff. * Investigate reported errors and initiate corrective actions. * Provide second-level assistance to Help Desk.

Software Testing Engineer

• Nov 2006 - Jun 2010

• Interacts with other testing members, manager and moderate interaction with development, project management, and moderate interaction with business partners and external vendors/suppliers. • Performs estimation efforts on projects and tracks progress. • Conducts a wide range of quality-control tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements. • Drafts and revises test plans and scripts with consideration to end-to-end system flows. • Executes test scripts according to application requirements documentation. • Logs defects, identifies course of action and performs preliminary root cause analysis. • Documents, evaluates and researches test results. • Retests software corrections to ensure problems are resolved. • Analyze and communication of test results to project team. • Documents evolution of testing scripts for future replication. • Identifies, recommends and implements process improvements to enhance testing strategies. • Creates test data to thoroughly test positive and negative program logic. • May act as a project test lead and provide direction to lower level testers. • Analyzes requirements and design aspects of projects. • Demonstrates understanding of intersystem dependencies around primary applications and multiple secondary applications. • Understands CMM guidelines. • Ability to rapidly assimilate new information and develop diverse knowledge of system being tested. • Working knowledge of automated testing tools and procedures.

Technical Customer Care Analyst

• Mar 2004 - Oct 2006

Junior Software Developer

• Aug 2003 - Dec 2003

Web Products Coordinator

• Jul 2000 - Jan 2003

Technical Support Analyst

• Mar 2000 - Jul 2000

Intern Information Technology Department

• Mar 1998 - Jul 1999