Experience

Good Samaritan Health Center of Cobb
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Referral Coordinator

  • Mar 2022 - Present


Brittain Resorts & Hotels

• United States
• Hospitality
• 100 - 200 Employee

• Barista

  • Oct 2018 - Jun 2019

  I prepared specialty coffee drinks, lattes, frozen drinks and teas. I assisted customers in finding their perfect drink or food choice based on their preferences. Among the hundreds of drink options, I would explain drink ingredients and food pairings with guests. Team members are encouraged to not do the standard upsell, but to suggest drink additions to enhance customer experience. I ensured sanitation expectations were being met such as work station sanitation as well as work equipment. In addition to DHEC standards, I would assist my team in ensuring QASA standards exceeded expectations. Being in a touristic area, occupancy would be unpredicatable at times. I assisted my superiors in keeping up with store inventory and stock supplies. In addition to supply shortage, we would face employee shortages in unpredicatbly busy shifts. I would directly assist the team lead in ensuring productivity remained and customers would still feel like we were interested in making genuine guest connections, no matter how busy. Show less



Second Cup Coffee Company Inc.

• Canada
• Restaurants
• 100 - 200 Employee

• Barista

  • Dec 2015 - Jan 2018

  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided an elevated customer experience to generate a loyal clientèle. Routinely answered customer questions regarding merchandise and pricing. Greeted customers entering the store to ascertain what each customer wanted or needed. Built long-term customer relationships and advised customers on purchases and promotions. Answered an average of 10-15 calls per day by addressing customer inquiries, solving problems and providing new product information. Developed reputation as an efficient service provider with high levels of accuracy. Show less



Kohrs Family

• United States
• Restaurants

• Manager

  • Jun 2013 - Nov 2017

  Cross-trained and backed up other customer service managers. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Resolved customer service issues promptly. Maintained work environment in clean and sanitary manner. Completed routine store inventories. Performed nightly store and team performance audits. Cross-trained and backed up other customer service managers. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Resolved customer service issues promptly. Maintained work environment in clean and sanitary manner. Completed routine store inventories. Performed nightly store and team performance audits.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Barista

  • Apr 2017 - Oct 2017

  Made and served 100's café beverages per day with speed, quality and consistency. Memorized recipes for dozens specialty coffee beverages and seasonal offerings. Prioritized drink requests while managing interruptions. Cleaned counters, machines, utensils and seating areas daily. Trained new team members with positive reinforcement and respectful, encouraging coaching. Engendered customer loyalty by remembering personal preferences and allergy information. Made and served 100's café beverages per day with speed, quality and consistency. Memorized recipes for dozens specialty coffee beverages and seasonal offerings. Prioritized drink requests while managing interruptions. Cleaned counters, machines, utensils and seating areas daily. Trained new team members with positive reinforcement and respectful, encouraging coaching. Engendered customer loyalty by remembering personal preferences and allergy information.